I hired this company to move my wife and I out of a Detroit townhouse and into storage. When I…read morecalled I was told by the owner, Fawn, that the movers would show up and wrap all my furniture to prevent damages. The crew did not show up on the original date of the move. I got a call that the move would be rescheduled but it was hours after the supposed start time. No biggie, they sent me a crew the next morning. They showed up but they showed up with no supplies. Absolutely nothing. No shrink wrap, no furniture wraps, no boxes. Things I was told they would have and I would have gladly paid for. They moved my things into storage. In the two guys defense, Anthony and Anthony, they had good personalities but there should have been a third person in their crew. Fast forward to August 2022 and we have finally moved out things out of storage into our new home. Our cream furniture pieces (sectional w/ detachable pillows, chaise, sofa and ottoman were all dirty. Like they drug the stuff off the truck. Some of our wood furniture has been scraped and chipped. Not the cheap stuff either. Ashley Furniture tufted headboards and dressers. We had to hire a cleaning company to come out and make our furniture look presentable again but a few pillows are going to have to be hidden cause of this company. Use at your own risk or supply ALL the moving supplies before hand. Only trust them to move you, if that.

BEWARE! AVOID LIKE THE PLAGUE! THIS COMPANY IS NOT BEING SAFE FOR COVID AND IS NOT RELIABLE. This…read moreis a long review but pleas read it all to avoid the nightmare experience we had!!!!! Worst experience I've ever had with a moving company. We booked this place for our move from a 3rd floor walk up with no elevator into a single family home. I made a point to tell the owner, Fawn W. that we were on the 3rd floor with no elevator. I filled out the form she sent and specifically selected the option of 3+ floors and made a note AGAIN that there's no elevator. The day before the move she calls me to confirm, I remind her again about the elevator 3rd floor situation - she says yep all set her people know this. Shortly after she calls me and says they have to push back our move from 9-10 am to 2-4 pm...I wasn't thrilled but that's life and things happen. Now, it's the day of the move... the movers call me when they're nearby and ask me if we are on the 5th floor- I said nope, 3rd floor with no elevator - the mover had NOT BEEN TOLD ABOUT THIS BEFORE even though I specifically mentioned it to Fawn, the owner MULTIPLE times. Not off to a great start already but I tried to remain hopeful. The movers arrive WITHOUT ANY MASKS...my husband asked them if they had masks and they said "no we don't do that." When my husband mentioned the governor's orders to wear masks and the fact that there's a pandemic happening and masks should be worn, one of the movers got defensive and said to my husband, "What are you a cop?!?!" The mover then proceeded to say to my husband "So do you want us to do this move or not?!?!" The movers come up to look at our apartment- we tell them what needs to be moved etc, then they say that they are waiting on a 3rd guy to come and they won't start until the third person arrives...uhhh okay? The movers go back and wait in their car. At this point we have been waiting almost all day for this move to get started and it's after 4pm. The owner, Fawn calls me and says that we have 5 stories that the movers will need to climb - THIS IS NOT ACCURATE SINCE WE LIVE ON THE 3rd FLOOR AS I TOLD HER SEVERAL TIMES. She went on to argue with us about how many floors our apartment building has and how a flight of stairs is counted...she proceeds to ask us how many steps we have in our building - who the heck knows that off the top of their head?!?! And since when is a THIRD FLOOR WALK UP 5 flights of stairs?!?! She tells us that they don't do moves with this many stairs...that would've been good to know when I made the reservation and informed her of our stairs situation. Also, she informed us that the third mover wasn't coming anyway because he didn't want to deal with the stairs so late in the day-- okay cool, so I guess everybody just makes their own hours and does stuff when they're feeling up for it at this company. Cool. This part is VERY IMPORTANT given the CURRENT COVID 19 PANDEMIC. We went on to ask Fawn if she was aware that her movers were not wearing masks during a pandemic while going in and out of peoples homes...and she said OF COURSE THEY ARE NOT. Uhhhh....what? She went on to spew some ignorant and inaccurate anti-mask claims such as, "they don't wear masks for their own health" as well as the other anti-masker greatest hit "the work they do is too hard for them to wear a mask." I call B.S....if a doctor wears a mask for a 12 hour surgery, and if my 3 year old niece is wearing a mask at school all day and plays outside running around at recess without issue then I don't see why two grown-ass men can't wear their masks while doing their job. This kind of anti mask attitude is extremely dangerous and unacceptable. I cannot stress enough how absolutely horrendous our experience was with this company. I WOULD NOT RECOMMEND TO MY WORST ENEMY. This is a company that is being EXTREMELY IRRESPONSIBLE AND UNSAFE during a pandemic- the fact that the movers aren't required to wear masks, and the owner's ridiculous claims about masks being a health are irresponsible, dangerous & unacceptable. Seriously everybody, between the owner not informing her movers about our stair and no elevator situation, the refusal to wear masks, the rude mover and the last minute cancellation because of the stairs that I told them several times we have- THIS WAS A NIGHTMARE EXPERIENCE, AVOID THIS PLACE AT ALL COSTS!! UPDATE: the owner has private messaged me saying that we "threatened and we're rude to the movers". She also went on to say she was glad that they didn't do our move. Also informed me that if it isn't too hard to wear a mask while moving that we should just do it ourselves. Screenshot of message is attached. I have NEVER encountered such a rude business owner in my entire life. My husband DID NOT THREATEN movers, he told them that the governor's orders require a mask. she has informed me that she will pay a company to remove my reviews.