WESTSIDE COLLECTIVE, LLC opening soon in the former Mikes Unique location. Same GREAT vendors,…read moresomething for everyone. Friendly staff & pets welcome!

TERRIBLE terrible atmosphere. Manager refers to adults with disabilities as "these people". She had…read moreone possible (who knows) bad experience with a group of adults with disabilities and automatically groups them all together. One person got their free coffee and a small spoonful of sugar and she said "see they're using all of the sugar". Very dramatic and distasteful towards the special needs community. Would not give them your service.

If you prefer quantity over quality, this place may be for you with aisle after aisle of home decor…read moreand household goods. But if quality is what you're after, keep looking as the vast majority of inventory here is mass-produced JUNK. If you do decide to make a purchase, especially something in a box, inspect it before taking it home because, chances are, it will be defective in some way or another. Of course they will let you return or exchange it with the receipt, but it's still a hassle. We attempted to purchase a lamp, and after three different boxes were opened, we gave up as they were all badly scratched. The employee helping us was nice, bet even said himself that "unfortunately this is common."

I appreciate the job that he did. He was on time and we're tired and fix the problem and I do…read moreappreciate it. It was kind and easy to talk to we got along so he fixed everything that I could think of at this time.

First, I'd like to share that Bruce is an extremely nice salesman. In the past 3 years I have spent…read moreover $9,000.00 in furniture at this Sofa City location. In mid-January I visited the location to purchase furniture again as I was moving to Springfield and a larger home. Bruce helped me find a beautiful set! I love their selections! The financing was done FAST and paperwork quickly gone over. When Bruce shared there would be a $250 delivery fee (about 4 mile delivery ) I only agreed as I ASSUMED it was part of what was financed. He even pointed out the delivery man. He and I had a cordial conversation. I thought, "Why not?" especially since it would be added in total cost. I was NOT told it was cash only and would be expected at delivery. My friend was with me and understood the same as I kept looking to her to help me decide this decision. Given my health situation the delivery was best option since it was all in the financed portion anyway! On the day of my move the driver explained he would be late. I admit I was frustrated only because the help I had here needed to leave within that hour. They arrived soon and two of them brought them in. Overall, not a good delivery experience. A sofa, loveseat, a large area rug, and very large entertainment center were delivered. Both the sofa and the loveseat had one section each that was not placed properly ~they're mechanical and my friends had to help me reassemble each~one, the loveseat, is still making odd sounds. The older gentleman said, "That will be $250." I shared that I was not told it had to be paid at delivery. He became irate which made me stick to my guns due to his unprofessional attitude anyway. He placed a call to Bruce, words spoken, and then gave me a high five (to which I gave a high five because I didn't pay HIM cash!). Very little was shared about the financing company as well and I was thankful to talk to a nice lady at Synchrony Bank. I had given Sofa City my new address. They had it for delivery! However, all financing went to old address and it took two weeks to decipher new account. I called and left a message to have Bruce call me. No one returned a call. I will not shop at Sofa City anymore. For me to not get a return call over $250 after spending $9-10,000.00 is unprofessional. I do like their furniture, but am disappointed that the rough and wrong assembly of my set was never addressed. I went to another store in Springfield going out of business. They shared their 3rd party delivery system and only $100 was charged. I understand that prices are high. Professional communication, and friendliness, would go a long way in considering fees.

Cheap junk at high prices. Terrible customer service. Save yourself the headache and buy better…read morequality stuff. They're a rip off. Ashley sells the same crap for hundreds of dollars less.