If you only read one sentence of this review, please take away NOT TO BRING YOUR CAR HERE. We have used B&M automative for over a year and have finally had the last straw with them. We used them out of convenience sake given our location near their shop, putting up with their consistently rude front desk worker, Andrea. She consistently would give snarky remarks, sometimes even blaming us, the customer, for the problems with our car, rather than empathizing. On one occasion, my wife was shocked to learn that her car which was purchased used, had a dented fuel tank according to the mechanics at B&M. My wife was expressing her surprise to Andrea at the front desk, who responded with "what you did to your car is the reason it has so many problems." Needless to say, she was extremely offended and we both went back and forth about calling Andrea to express how inappropriate of a comment that was (it wasn't the first time she's said something extremely rude to either of us). Additionally, each time we have left B&M auto with our vehicles there always seems to be a problem we must return for. Every single time. Recently, we reached our breaking point.
My car battery died and my wife had called for a replacement. Simple enough right? The car was dropped, battery replaced, we went on our way. 3 days later my car would not start. And I mean not even the engine would turn over because the battery was so dead. I called AAA to jump the car, who had guessed given the new battery it was likely a starter issue. Much to their surprise it was the BATTERY that was dead and needed replacement, their analysis literally read "defective battery." The AAA mechanic told me that this was most definitely a dud battery and showed the report that said "Replace Battery." As I had just go to my car at 10pm after a 17 hour day, I was needless to say, exhausted and upset. The next morning in order to get my car to B&M I again had to call AAA to jump the car and at this point the report said "Bad Cell- Replace." Now in speaking with again with Andrea at B&M, explaining that multiple AAA reports and mechanics have shown this is a dud battery I was told that I likely "had a parasitic drain," or a "fan on," or a "glovebox light on." Now I had the same battery that died after 5-6 years without issue, and somehow within 3 days I developed some new leak? Seemed incredibly improbable, although possible. When prompted regarding whether they checked the battery when they put it in, she proceeded to blame the person who called to get the battery replaced (my wife) that "they declined to do a charging system check." Now regardless, as an average car consumer, wouldn't the safe assumption be that the battery should work, thus why would I ask for a "charging system check?" But no, I was told that my battery would be replaced IF it was a battery problem, but in order to do that they would have to do a "charging system check" which she again repeatedly blamed the caller for declining. In checking with my wife, she was NEVER ONCE asked about this check. So I said fine, yes please check the charging system to ensure the battery is the issue so you can replace it, but note that I will not be paying any money for this since I just paid you $240 for a battery + installation. Lo and behold, after half a day of "charging system check" it was determined to be a battery issue for which they told me they would replace. However, they then went on to charge me $57 for the check. At this point I was absolutely livid as the issue and problem has and always lies with B&M, yet they refuse to take responsibility when they mess up, which is often. Frustrated, I told her how can this be possible since the issue was with B&M and she went on to tell me it wasn't their fault and then make an analogy to my own occupation as to why B&M shouldn't be held responsible. At this point, they had my car and I needed to get it out so my wife went to go pick up the car, when they proceeded to tell her that it was MY CAR'S CHARGING SYSTEM FAULT, and NOT THE BATTERY, completely contradicting what she told me and the proof I have in text messages for her. I proceeded to message her asking to clarify since she had told me something different at which point she, hilariously, blocked my phone number completely.
They proceeded to say "their CC system is down" and that they would only accept check/cash. My wife kindly declined, left her cc no for them to charge later and took my car. At this point, I have filed a complaint with the BBB as I have multiple reports from AAA mechanics, receipts from B&M, and text messages from Andrea.
Please let my experience be a warning to you that 1) they lie, 2) they are rude, 3) they will take no responsibility for their mistakes, and 4) you will be overcharged. read more
