We've been with A&A storage for 3 years, we've had nothing but good experiences with the on site…read moreGal Shellie, she's worked with us in our hard times and always been on top of things! If I could give 10 stars I absolutely would! My Brother recommended A&A storage and we have no regrets whatsoever! We highly recommend for great service and great prices!

Moved belongings into a unit that they said had flooded before. They noted that the unit may take…read moreon water. They also said that they had done some work, and it hadn't flooded again, but we should get renters insurance. Just in case. So we did. 3 months later we move our things out and there is water damage to some of our items. We place a claim with our insurance company, and they deny it, since it was from "ground water". Well the manager determined that it wasn't coming in from under the door, and that it was coming from the inside of the walls... yet this room, which had a room on both sides of it, was getting this water into it, and the adjacent rooms were not. this was their last room, and being newer to the area, did not realize there was another facility a few buildings down the street, and took this "last room" they had. When the insurance company denied the claim, we went back to the facility, who AGREED in an email to compensate us for our loss, to renege on that agreement, so that we would have to take them to court. Cracker Jack court says that even though the email from the person they had deal with us on this matter, a Eui-Jen Kim (Pronounced EUGENE KIM) of KALEB Real Estate Group (kalebgroup.com), specifically states, "Since the issue has been addressed, Mr (SUK H) Park (the owner) has taken reasonable action to resolve the issue. Although he feels such claims are wrong, he has agreed to compensate in good faith, however if you wish to argue this in court, we will have an appraiser out to assess the damage. The night before we were to get their settlement agreement in writing to sign, Eui-Jen called me on the telephone and yelled, cursed, and made quite the ruckus, when all I did was offer to put the settlement agreement together for him, as he stated he was busy. This stopped him from providing the agreement in writing and in that same email made the statement that "Prior agreement still exists as of today." THEY ARE LIARS. THEY DON'T FOLLOW THROUGH ON THEIR WRITTEN WORD. How good can their verbal word be? I gave them my storage business, and also my Uhaul rental business, which was 3-4 times in a years time, trusted their facility with protecting my belongings while being stored and they did NOTHING to make this right. Oh, they did "hi-5" outside of the courthouse after it was over. Classy. THREE RIVERS STORAGE IS A STONES THROW FROM THIS CLASS-LESS FACILITY AND THEY TREAT YOU RIGHT!!! A & A STORAGE (OWNED BY PARK & IN CORP) IS NOT THE PLACE TO DO BUSINESS WITH!!! I will personally talk with anyone about this incident. Just ask.