I found exactly what I was looking for and I gave Lindsey an extra $20 by mistake and she…read moreimmediatly told me that I gave her too much. May God bless Lindsey as well as her employer. Great customer service!

I worked for ABLE MEDICAL for 12 years and Masons has helped me many times by having the hardware I…read moreneededd to complete a job, tools drill bits taps, lawn mower blades, plumbing supplies, they keep in stock what you can't find anywhere ese and very helpful employees, unlimited nuts, bolts, screws of all configurations, steel, stainless steel,brass or plated, I would give them a 5 plus rating, THANKS for being there for me when I needed your help the Most Johnny

Service is still great, so 5 stars for that.. but we really miss Masons original store. It used to…read morebe more of a treasure hunt but now it's just a hardware store. Please bring back the treasures!

Employees are always nice and at least attempt to fix any issues i may have me and my wife spend a…read morelot of money at this store for repair or additions to our farm we stand out in a crowd with all the Tattoos so the employees usually remember us and haven't had any issues with customer service

This morning I went to your store to buy an insulated storm door and the young lady that waited on…read moreme didn't know split beans from coffee. She called another employee and they said the glass needed to be changed. If those two ladies are the only ones that are supposed to know about the doors then you need to get other associates. I left your place and went to Home Depot where I was greeted and directed to an associate that was very helpful and could tell me about the door. You lost a sale and will go straight to Home Depot the next time I need anything.

Good selection of materials and hardware, helpful staff, truck and trailer parking area. Prices…read moreare a bit more in most cases than larger town big box stores ... but convenience counts so it's a wash. They also do small engine (lawn & garden) equipment repair.

Very complete product offerings and consistently courteous service. Ease and convenience not…read moreavailable in "big box" stores. Lawnmower repair services even offered, as well as custom order capability. I enjoy every visit.

Nice people, always ready to help you in any way. Always have a good selection.Sometimes a little…read morehigher than some stores.but their merchandise is always reliable

Now THIS is what a hardware store ought to be! Not only is…read moreit loaded with things you can use it is loaded with folks who can tell you how. On the flip side it also has a lot of things to brighten up your home making your wife happy. What I found was first rate products at pretty reasonable prices.

They don't have everything, but it's enough in a pinch if you don't want to drive far away. They…read morealways seem to have what I need and even have a lot of things that are neat or quirky that I don't need but might want. Friendly staff willing to help and just a great hardware store. Even the customers are sometimes a bit quirky. Love it

In a small town, it's hard to find companies online to do odd jobs or big projects. I went to…read moreNaples Hardware and Supply to see if they had any recommendations, and they took me to a whole bookcase of business cards for local people of various trades. After weeks of trying to find someone online, I was able to get someone to my home in a couple hours. The rest of the store was nice, and although I was unable to find anything to actually purchase, Christine was so welcoming, friendly, and helpful, that this store will be on top of my mind when I do need hardware and supplies.

I rented a Skid Steer and later an Excavator from Naples Hardware. They were very helpful and the…read moreequipment was in great condition. I also had them run a mulcher on some land that was overgrown with small trees and brush. The work they did exceeded my expectations. I highly recommend them.

So great to have a neighborhood hardware store. Friendly, knowledgeable people. Can find what you…read moreneed quickly because they have things that are hard to find.

Great store and better service by employees who are very helpful and knowledgeable. They always…read moreknow where ever item is and the prices are very comparable.

Well, let me start with, we went in to look for particular lightbulbs, I asked(TRINA) if she could…read morehelp us find them, one , she never looked up from her phone,two, she acted liked we were bothering her by her actions. So I walked away and said something about her acting really bitchy, and then she decided to help my husband. It's a damn shame u haveta call people like this out for the customer service the DO NOT have, if u don't like customer service u are in the wrong business!!!, I walked around the corner and LAURA asked me if I needed some help,I commented her on her friendliness and she showed me where they were. By that time my husband already found them himself, LAURA was VERY CUSTOMER friendly.on the other hand, TRINA is not, I don't care if you're having a bad day or not, u DO NOT treat customers like that. LAURA is AWESOME!!I would give LAURA 20 stars!!!!!!!

Don't expect anyone to actually answer the phone..that is if you can get through the automated menu…read moreto actually try to speak to someone. Probably the worst customer service at any Lowe's I have been to. By far the worst customer service ever.

i'll give the store five stars I deal mostly with the pro desk and I have had the opportunity to…read morework with the manager of the store or too, i've had nothing but good experiences with them all around from ordering online ordering in person, deliveries, returns and everything in between, if I ever have an issue with any product there is no other way to ensure to make it right !!! A special thanks to Alaine, she always ensures everything is correct The people in the store are very friendly and are eager to help you find anything unlike the other big box store, keep it at Home Depot, You have a happy customer for life !

I like HD but I was there a couple days ago looking for a new dollie & naturally I went back to the…read morestorage/moving isle where all the moving boxes are, as this is where the Dollie's are in Lowe's. But their's are outside in the garden center, who would think to look for Dollie's in the garden center? They were filthy dirty & some rusty looking & hardly had any light or medium duty to choose from. Very disappointing.