On 11 July 2022 I was scheduled to rent a car from your Naples Airport location while in Italy for my honeymoon. I had booked the car through Expedia, verified there would be no issues with my US Driver's License and pre-paid for the rental. When I arrived, your location was very busy, did not appear to have many vehicles and would not rent to me due to my US Drivers License. The requirement you conveyed to Expedia, which I read prior to my rental said an International Drivers license would be required if my drivers license did not use roman alphabet. My US Driver's License does us roman alphabet but you would still not rent to me. I was on with Expedia's help team for over 90 minutes trying to resolve the issue but your desk agents would not rent to me. I spoke to representatives at several other car rental brands and they did not require a international drivers license from someone with a US license. I went back to your agents twice and no one would help me. I believe the real reason you would not rent to me is that either you did not have the class vehicle that I reserved or that the location was choosing to rent to higher rate customers instead of me with a low internet rate. After more than 2 hours, during my honeymoon, I finally found another car rental company that charged more than 3 times the original reservation rate. I had no choice by to book that or add on 8 hours to arrive to my destination and rely on busses the rent of my trip. A few days later, I found another car that was more reasonably priced so I had to drive from Ravello back to Naples to exchange the vehicles. That round trip took almost 3 hours, plus extra gas, tolls, and time away from our plans. Picking up the final car from Sixt, still cost me more than what my original reservation with you.
I believed that you owe me the difference in the cost of the rentals, plus 10 Euro for fuel, tolls on the Auto Strada X2, and my lost time during my honeymoon which was supposed to be a nice and relaxing trip. Your rental company ruined my short honeymoon on the Amalfi Coast!
I've followed up with you multiple times via email with no response so I'm going to leave you the worst reviews that I can on all the travel sites that I can think of.
Important information
International rentals may have different driver license requirements. An international driving license is required if the drivers' license is non-roman alphabet.
Original Reservation - B-Rent $321.54
Emergency Rental - Alamo $356.33
Replacement - Sixt $305.29
Total $661.62
Cost Difference $340.08 read more
