I recently helped a friend rent a 10x20 storage unit from James Town self storage. I was having a…read moretough day and I was a little sharp with the manager. Regardless of my attitude the manager Shawna went out of her way to help us and be kind and generous. I am very pleased with the service and how she went above and beyond to help! It was a 5 star experience!

Shawna was professional, fast, did some PM work on the unit, and she offered to sweep it again…read morebefore I moved my stuff.

My three year old son and I walked into the office to request a tour of the storage facilities. The…read moremanager had a large unleashed dog on the premises that was aggressive towards my son ultimately making my son cry. While I will not demonize any bread of dog, this dog was about three times my son's weight and almost as tall. The dog was bumping him with his nose / head and sniffing him aggressively, a clear signal the dog was in distress. Despite my attempts to get between my son and the dog, the dog continued to walk around me to get to my son and also growled at my son. My son stood still as he was taught. When I finally picked my son up because he was starting to cry even louder, the dog kept standing up on its hind legs to continue the aggressive sniffing, despite my efforts to block the dog with my knee. My son was quite upset by this time as the dog would not leave him alone. I asked the manager to control her dog, but she was unable to. She blew some whistle that had no impact on the dog, but she never made any effort to stop the dog, verbally or physically, beyond blowing the whistle. When we finally squeezed out the front door blocking this dog inside, the manager stepped outside to speak with us. I told the manager that she has no control of her dog, to which she replied the dog is not hers. She then clarified that the dog is in her possession as the dog's owner recently passed away. Finally, she stated that we (as in my son and I) were the first problem. What great tact, though I am sure she was trying to say she has not seen such behavior from the dog before. I had to remind her that she had no control of the dog and therefore has no business letting the dog run free. Obviously, we do not plan to rent here. Updated post Keri's response to my review: Keri, while I appreciated the fact that you called me prior to me finishing posting this review, let me add a few key points regarding our conversation: 1) Blaming me for not picking up my son immediately when the dog approached him was not really helpful. 2) Claiming the dog was Lisa's emotional support dog after Lisa stated the dog was not hers was not very honest. 3) You have my permission to post the video here. I would if I had access to it, but I will work on getting access to the video in the meantime.

This self storage is clean, well maintained and secure. Very high quality storage…read more Lisa really cares about this place 24/7 It's very reasonable for everything that is included. Nice to not have to worry about our things.

Are you kidding me?!! I paid on a storage unit for almost two years here. My ex was supposed to put…read moremy stuff in there, he did not. The storage ppl knew that and never told me. They even called to request my cc when it had expired but never said I was paying for an EMPTY unit until I called and said I needed the lock cut to gain access (an ex thing). Then they said "there's never been anything in there and we called you"....I've never received a call from them only for them to ask for my new cc info. TOTALLY UNACCEPTABLE. Do you think they offered a discount? NO. Do you think they said "so sorry we should have made it more clear?" NO. Just too bad. They are THE WORST

yes they are helpful and real about customer service. helped me out over 12 months to let me keep…read moremy heirlooms. sincerely

Clean, updated facilities at a fair price. Customer support is top notch. Would recommend!read more

This review is for the manager of this business. Jonathan, was helpful, professional, showed us a…read moreunit and has a heart for the business' success and for the community at large.

This is a great storage place for covered and uncovered spaces. They are professional,…read moreknowledgeable, very clean premises, lots of units snd reasonable. I highly recommend this business. I stored a boat here.

I don't have an issue with the storage place itself but the guy that works in the office is the…read morerudest person I've ever met in my life. I hate paying my bill because I either have to go into the office and it smells bad and he is rude or I pay my bill over the phone and am immediately hung up on by him once my payments gone through. Horrible customer service. If you don't like dealing with people then get a job where you don't have to.

We had 2 break ins in our RV at our former Storage Facility. My husband did some research and found…read moreHeritage RV Storage . We came in to tour facilities. We were very impressed with the ladies in The office . Very knowledgeable and helpful. The wash and dump station on site was a wonderful benefit! We were impressed with/ the amount of cameras - security that the facility uses . We feel very secure storing our RV here . For a affordable price :)

office staff is the best, very helpful and highly recommend this storage facility. thank you!!…read moresincerely, Sherry

This place is the best! The 2 managers husband and wife are so pleasant to work with and I feel so…read moresafe storing my items under their care. I couldn't place my order online with the deal I wanted for some reason and I went in and they gave me the online deal in store all while on the phone handling other tasks & tag teaming it like bosses! Thanks again

always helpful! affordable and the units are so clean and well maintained. I never worries about…read morerodents and if there were any bugs I saw, they were dead. I would highly recommend and use them again if I needed a unit.

The owners are great and the storage units are clean and the prices are the best in town . I…read morerecommend the place to anyone that needs a storage

Great Service, very nice lady that helped me get a storage. I was in and out in a breeze! They also…read morehad the cheapest price in the area :)