Went here during port day of a Carnival cruise. I've been here already in the past and compared to…read moremy recent visit; this place is NOT how it used to be. I will more than likely NOT be back again.
Before I begin my thorough review, I would like to call out JULIO who works the adult side pool bar. He was disgustingly rude to me and others during my visit. When I asked for 4 drinks and only received 3, I reminded him I had 1 more which he then yelled at me about "you're not the only one in the pool" which was crazy because I spoke politely and patiently waited to inform him I was missing a drink. Any chance he got to show attitude, HE DID. And TO ALL SKIN TONES AND RACES in the pool! Absolutely sad and ridiculous, I didn't even want to be in the pool anymore because of him.
I will instead shout out CHISMAS for being absolutely kind and having great customer service on the other side of the bar where the swings were. He heard how Julio treated me and told me to only get my drinks from him instead and I'm thankful because he was kind, my drinks tasted better and he was a perfect bartender with great customer communication skills! Thank you Chismas!
Now, upon arrival and paying for our day passes, staff were hasty and not as friendly as they once were. Even the taxi driver we had on the ride over from port was very minimal in conversation; maybe only said 2 words. I was hoping once we got to Mr sanchos the staff would be different, but they weren't; they were also minimal in conversation, rude, and basically just trying to move us along.
When we finally found OUR OWN table with shade (no help from any staff at all) it took over 40 mins to finally get a waiter to even bring us menus or serve us. Yet, when a big party of white people came, they were shifting around tables and chairs trying to take over the little area we were in and immediately were given menus and serviced by a waiter. Mind you, we also had a big group with us and all the staff were making it seem like a big deal for us to have a large table/accommodating area and didn't want us to move any tables or chairs...interesting, right? Don't worry tho because we didn't let the other large party take over the area and we happily moved tables to accommodate us, just as they did :)
The menu they have now is significantly smaller than it used to be. One side of drinks and just one side of food. Wow.
Food was alright, I tried the buffet and ordered off the menu; nothing to rave about at all.
I feel like the whole vibe of this place has just went down and the quality does not match the price as being worth it. This looks like it'll be my last time coming to Mr Sancho's; I'll be going to one of the other newly built all inclusive beaches next time in Cozumel port.
This experience SUCKED 2/10 (2 points strictly for Chismas the bartender).