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Back To The Roots Landscaping

4.3 (6 reviews)
Open • 8:00 am - 5:00 pm

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Terra Nova Landscape & Irrigation

Terra Nova Landscape & Irrigation

(37 reviews)

The city of Eugene requires homeowners with an irrigation system to have our backflow system…read morechecked out and certified with EWEB every year, and then there's the winterizing process to keep pipes from freezing. So much for convenience, right? Just another fun adulting task to add to the list! I found Terra Nova, which specializes in both, and that's all they do. You sign up on their website and they come out twice a year to turn your system off and drain it, turn it back on in the spring and check the backflow. They're one of EWEB's certified contractors, so they send the test results directly to EWEB. I signed up and they fit me in for the winterizing the same week. The cost seemed reasonable when you sign up for their ongoing service. So far, very pleased. One task checked off the list.

This business needs to provide a way for customers to see where the worker is in real time. I…read morerealize there was an emergency with one of the workers having to be out of the country but I had to wait at home for almost two entire work days so I could be here when the worker arrived for this service. I tried calling three times but couldn't leave a message and there was no outgoing message to tell the customer what was going on. Additionally, I had previously been told the leak in my pressure regulator would be fixed at the same time. Now I have to wait for another appointment to fix the original problem.

Graham Landscape and Design

Graham Landscape and Design

(62 reviews)

Dustin came out today and was right on time. I told him what I needed and he got everything done…read morequickly and knew exactly what was needed to repair my sprinkler system. I was telling him about other things I was planning to do in my yard and he explained that Graham did many of things I needed done. I really appreciated this. I've used Graham for many years and I was happy to see they still employ really great people.

I've used this company for annual sprinkler start-up and shut-down, but this year's experience was…read moreextremely disappointing. They came out on March 30 to turn on my system. The very next day, I noticed three sprinkler heads leaking--even though the system wasn't scheduled to run. When I checked, the pump was running continuously, and I had to shut off the water myself to prevent it from flooding the sidewalk. I called right away and was told they couldn't return until April 21. I agreed to wait, but made it clear I should not be charged for a second visit since this issue started immediately after their service. When they finally came out, they claimed it was a "different problem" and charged me $300--despite the fact that the issue began right after their initial visit and should have been caught or addressed at that time. Customer service made things worse. One staff member talked over me and was dismissive, and another seemed completely unaware of the situation, even suggesting they needed to come back again after the issue had already been handled. I was told I'd receive a revised invoice, but that never happened.

Back To The Roots Landscaping - landscaping - Updated May 2026

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