I live in Rantoul and my garage door would not go up! I had no idea what was wrong. I contacted…read moreon-line Champaign-Danville Overhead Doors and same day they responded. Due to my own scheduling issues, they came out later that week. Larry G was very informative and listened to my descriptions and concerns. He was able to service my current system and get it running in less than an hour without over-charging or trying to sell things I don't need. I have been "stung" before by another company. He encouraged me to call back if I had any problems with it. He was just great and very knowledgeable. I only had to pay for the servicing. GREAT five stars!

Rude Customer Service. --Combative and uncooperative. They tout same day service and that's not the…read morecase. Customer doesn't come first in this outfit. Would not recommend this orgzn. Doug

These people know what the term "customer service" means. They take care of everything start to…read morefinish and make it look really easy all while listening to exactly what you want, even if you aren't sure what that is. My experience with this company is unlike any I've had in a long, long time. It's wonderful to walk through the front door and be on a first name basis with the person you're working with. They had lots of high quality options for me to pick from that didn't break the bank. I enjoyed working with Lindsay to update my kitchen in my newly acquired condo. She was great to work with, her communication was excellent and she has great taste in putting things together. I could not be happier and will work with her on a bathroom project next, along with the contractor she recommended to me that was just excellent.

Hampton's has been difficult throughout the process of replacing our countertops. We have worked…read morewith Lindsay, who is very pleasant, but does not work quickly to rectify issues. I found a granite pattern that I liked in August, and I was sent to Carstin Brands in Arthur, IL to pick out a slab. Upon arriving in Authur, I was told that I can't pick out slab there as it was the fabrication warehouse, and I needed to go to Schaumburg to the showroom. An hour drive each way to Arthur resulted in a wasted day. I went to Schaumburg and picked out my slab, no issues there. The slab was installed at the end of August. The installers from Carstin (the fabricator) were professional and timely. Immediately after installation, I noticed several spots that were chipped or filled with a rough, gray putty-like substance. I contacted Lindsay to rectify the issue, and she attempted to facilitate a solution with Carstin. Fast forward to November, the spots still had not been fixed, and I had made several attempts to contact Carstin with no return call- and the answer from Hampton's repeatedly was that "billing has been made aware" so that we would not be responsible for the balance until the spots were corrected. Carstin finally came out to fix the spots after I stated that I would not be recommending Hampton's or Carstin based on this experience. I waited to pay the balance until a new statement was issued, just in case we were charged for the repairs. Sure enough, I just received the statement and we were charged for the repairs!! I have made several attempts to contact Hampton's and stated that we will not pay for the repairs charged, with no return correspondence. This company clearly does not stand by their work, and I will not recommend them to anyone. I love my countertops, but I am very disappointment with this experience.

I just got my new drapes from The Blind Man and I LOVE THEM! Our sunroom has been completely…read moretransformed. The seamstress made pillows out of coordinating fabric and they turned out absolutely AMAZING too! The detail work with the covered buttons was above and beyond (it's heavily patterned and she aligned each button around a single leaf). Fun project with a stunning finished product!

I am very upset with the service that I am receiving from The Blind Man. One month ago July 19th I…read morecontacted The Blind Man about my motorized blinds were not working. The repair guy came to my home July 21st to troubleshoot the problem. He said he would have to take the blinds to the shop to figure out the problem and get back with me. It's been just about a month since they had the blinds. I haven't been able to get a response from them when I can get my blinds back repaired. I am getting ghosted by the staff. Tim told me one thing, then the receptionist told me another thing. This round about is unacceptable. Now they have a recording on the phone that says they will get back with me and they have a sign on the door saying they are closed working out on service calls. I have left messages on the phone and the message says they will call me back. These blinds were expensive plus they are for my bedroom. I am very sorry for what they are going through but this type of business behavior is unprofessional. I'm upset. I have to pray and let God know my heart.

I asked Illini Home Improvements to insulate a room that is above our garage. This room was very…read morecold in the winter, and very hot in the summer. They came out and inspected what insulation I already had, and explained clearly why that insulation wasn't working. Basically, the builder had not insulated properly, either due to not knowing the proper way to insulate this type of room, or due to cutting corners. They explained to me what they would recommend, and why, and gave a firm estimate and time frame for when they could do the job. I agreed and their team showed up when they said they would, did the job, and cleaned up after themselves. They stuck to their quote even though the job took a significant amount more of insulation than expected. I was able to inspect their work via the attic, and they did exactly what they told me they would do. So far this room is warmer in the winter, but will never be as warm as the rest of the house due to being over a cold garage, and due to having inadequate heating vents. But at least the room is usable now and we can use a space heater as needed. My thanks to the team, and I'll call them again when I need something insulated. Note that despite the name of this company, they don't do EVERY kind of home improvement; this company specializes in weather-proofing/ insulation.

Had a multiple door install job for them, since the job was "too small", they recommended one of…read moretheir contractors. I was unhappy with the way the installer (his name was Chuck) handled the job. The screens were torn (not his fault), but instead of replacing them and coming back to finish the job as he said he would, he returned the broken screens to my porch about a month later with a note taped to it with a disconnected phone number. He didn't leave the packaging materials or instructions, so returning them to the company wasn't an option for me. I had to pay $90 for replacement parts, and Illini Home Improvement refused to accept responsibility for the job since the contractor was no longer employed with them. Frustrating to say the least and my doors are still not in working order.

I am a big fan of Pella windows and doors. We have had Pella products installed in each of our…read morethree homes over the years. From ordering through installation in each home the personnel has been professional, knowledgeable and responsive to our needs. Though you can find cheaper options none that we have found have the quality of Pella.

I've worked with Kai for years , he's super nice and knows everything about floorings and…read moreremodeling.

After kitchen pipes were replaced in a slab subfloor, the trench was filled with concrete. We…read moreselected a click lock tile from Flooring Surfaces. Alan did an extraordinary job of leveling and installation, going beyond what was requested in trimming around a water heater and tiling into laundry and closet areas. All in all, we are pleased with the appearance and would highly recommend Alan and Flooring Surfaces.

Yikes!!!! STAY AWAY FROM THIS CONTRACTOR…read more We contracted with them to do a very simple job of installing trim on our kitchen cabinets. However, when they were done they left a very large and unsightly gap at the top of the trim that was installed. I was told this was due to the unevenness of the counter tops. Normally, irregularities would be discovered and addressed when the field measurements are taken. But apparently there were some miscalculations, so we ended up with the gap. I offered to compromise and provide some additional trim to cover this gap in lieu of tearing out the newly installed trim and starting over. Unfortunately, when I brought this proposal to New Prairie Construction's attention, I was told it would cost me over $200.00 to repair their mistake. I'm unsure how this became my fault, but I'm very disappointed. In addition to the workmanship, we agreed to a not to exceed, time and materials contract. However when I got the bill, it was hundreds of dollars in excess of their original not to exceed limit. They eventually adjusted the bill, but it took several e-mails and discussions for then to own up to their mistake.

We moved to Urbana last year into a lovely old home that needed bathroom and kitchen updates. We…read moredecided on New Prairie to perform both bathroom remodeling projects, after seeing their good work at my sister's house and hearing others recommend them. Our experience was outstanding! Jill and Julie are very customer-oriented and extremely competent. They helped us flesh out the basic design, which was a great start. Their crew did great work and the whole process was pleasant. My husband picked out all these non-standard fixtures but they adapted beautifully to do the correct engineering to make it all work. After the work was completed, we found one issue, which they came back right away and fixed for free. We look forward to working with them on our kitchen remodel this year.

Excellent service! Came out the same day and removed a large evergreen and limbs on our house! The…read moreentire crew was super kind! Thank you again!

They replaced my falling 80 ft of back yard fencing. They did an amazing job, it looks beautiful…read moreand very professionally done! I highly recommend them for any job you need done! great communication as well!