Was glad to see a local, storefront shoe repair shop in Pendleton and decided to try to support a…read morelocal business. After showing him the two pairs of shoes that I needed to have repaired, he said one of them couldn't be repaired and then tore the other pair apart even more. He took a $5 deposit (the total amount I am used to paying for similar small repairs the next town over) and charged me $19 when I picked them up! Still, I thought I would try one more time, so I asked about a leather cushion which had taken on the smell of the puppy that kept sneaking onto it. He convinced me to purchase a $12.80 bottle (TINY bottle) of liquid that he guaranteed would remove the odor. I also asked if he could repair a pocketbook handle and trim. He said he could and that I wouldn't even be able to tell he had worked on it...Well, the fluid I purchased did not work, and he charged me $40 to repair the handle and it looked AWFUL! Crooked stitching bumps and lumps where the repair was made - just sloppy. He said it was the fault of the original handle "melting" when he tried to repair it (even though he knew it was synthetic when I left it with him) and asked what I thought. He didn't really care, though, as he still charged the$40. I handed him a $5 off coupon I had gotten at the grocery store, which he started complaining about since he had "paid $600 to run it in September since that is when the students would be back and they had the money." I also told him the product I had purchased didn't remove the smell. He became very gruff and peppered me with questions about how I had used it, etc...Although I told him I had done exactly what he said to do. He said he would refund my money if I returned it. My daughter was going that way later on, so I sent the bottle (very little left after using it full-strength as he had said to) with her. He refused to give her the money back because it was empty! All he cares about is $$$$$ - better off buying new shoes and a new purse next time!

Fixed bottom of my boots quick. They are the best. Highley recommend them to people in area.read more

Brought in a golf club travel bag that needed a new zipper. Tough job and I couldn't find anyone…read morewho wanted to tackle the task. Took a little longer than promised, and it wasn't inexpensive, but I'm happy with the finished job for sure. Definitely wanted to patronize a local business, and I'm really glad to have my bag repaired. Give this guy a shot. Actually think he opened up on Sat just so I could retrieve my bag.

one of very few old-world cobblers left. I'd trust him to…read morefix any leather garment! Friendly, competent service.

I really enjoyed my first visit to City Shoe Shop in Maryville (Jan 2023). There I met the third…read moregeneration owner Jim and found we had much in common. I brought Jim a pair of sneakers made by SAS (San Antonio Shoemakers) with a broken eyelet. SAS provided me the new eyelet set and Jim did a wonderful job of installing the new eyelet. It's worth a bit more to buy American and well worth $11.00 for Jim's service. Thanks Jim, they are like new!

Great guy. Knows his craft and was able to repair my boot heal in a day!…read more I highly recommend Serge.

Geppetto is the finest she Repair person I have come across in my 78 years of life!…read moreLove going to his shop and getting such quality repairs!

The shoe cobbler was able to complete my request. He made my cheap shoes look expensive! I think I…read morehave found my business!

Excellent work and speed of return. I take all my shoes there usually for cleaning sometimes…read moreresoling.

Nice guy, great service, he was able to repair my boots (new heels) the same day at an affordable…read moreprice.

Had my father's favorite boots repaired. Gentleman was kind, friendly and efficient. He asked us to…read morecall back the next day. Just picked up the repaired shoes and they look amazing. Thanks for everything! Also very reasonable price. We were quoted 2 to 5 times the price at other places.