I cannot say enough good things about Burns builders and Burns heat and air. They installed a 2 ton…read moresplit unit (outdoor/indoor unit) with duct work in the newly remodeled section of my home. In addition to this installation, they upgraded my electric panel. Other HVAC installers estimated that I would need a 1.5 ton unit. But Burns insisted that a 2 ton would be perfect for the space and not overwork the unit. They were 100% right. The unit is utilized for a renovated attic space. So it does get extremely hot in the summer. If I had gone with the 1.5 ton unit then it would have been overworking itself. I have to say they did all of this work with incredible integrity and for a fraction of the cost that I was quoted from other HVAC businesses.

From the owner: We are a full service Heating and Air company. We sell and service all models.read more

I have been with Fowler's for 20 yrs. I would not ever consider changing companies. No matter the…read moreday /the weather etc, they are on the way, and fix a problem, no matter how large or small. The ladies in the OFFICE are wonderful. Being a widow & not real smart on home heating & air . the ladies know how to calm my situation. I have the maint. and very proud I do. Richard was at my home on 09/11/2025 at 9:am. He took care of a small problem I didn't know I had, also explained to me the years of the system. I asked for Richard to be my maintenance man- He knows his stuff, I felt so much better he was the one who came to my home. Mary F

I have been with Fowler and Heating & Cooling almost now for 15 years. There have been a number of…read moremaintenance personnel that I've seen this morning. I woke up to a cup of coffee and service at around 9 o'clock from Fowler's appointment for annual maintenance. Met a gentleman by the name of Richard. A technician that knows what he's doing pleasant fellow to meet and I advise anybody that does future business with Fowler's ask for Richard and above all when you have problems with your units ask for Heating & Cooling and MARION ILLINOIS. They'll be back for me.

UPDATE: Voss came about 9:30 this AM. Could not fix it, coming back. Even with gas off, windows…read moreopen - gas smell is too strong to stay downstairs in the main part of the house. The owner felt our review was unfair, and even though they offer 24/7 and emergency service, and we have a service/maintenance contract with them - this didn't fall on their shoulders. We called FS, they advised us to call who manages our 2 HVAC systems (Voss) so that is what we did. Previous Review from last night; Darrell is not managing the Emergency line and we have a gas leak!!! (Update, he apologized, said he was "passed out," and called about 45 min + later, but did not come here.) We've done all we know to do, but FS Propane said to contact our HVAC maintainers...which is Voss, and we have a Service Plan with them. Two calls to Darrell, a Text to Neal, email to general email address, and here we sit! Windows open, hot and sticky with the smell of gas in the air... awesome customer service.

Terry H. was professional, helpful and knowledgeable. ....a super-nice guy! It was our first time…read morewith Voss HVAC, and it's looking like a great start. We will definitely call them again for future work on our geo-thermal unit.

They are professional, found the problem in minutes. Fixed everything I needed done. They made…read moretime for me in between joins. Excellent service!!!

So thankful for them and their commitment to people! They caught our severely damaged electrical…read morebox before we had a tragedy! They identified the problem and stayed working on it until it was all replaced! They are fast, thorough and professional and I will always recommend them! They are a throw back to when customer service and satisfaction were key....if you want something done right, give them a call!