I normally don't leave reviews, but I feel it's important to share my experience so others are…read moreaware before moving in. I moved into my apartment on July 22, 2025, and have had ongoing pest issues since the very beginning. I reported the problem to management multiple times, starting on August 5, 2025, and even paid out of pocket for pest control services myself because the issue continued. Although management claimed pest control was being handled, the technician told me he was only instructed to check for sanitation, not to actually treat the problem and even noted that my apartment was sanitary. Despite that, I continue to deal with flying bugs and other pests. In addition to that, I was told a plumber would be sent to check my drains and that maintenance would replace my garbage disposal, but neither of those repairs has been completed. Communication with management has also been extremely poor . I've sent multiple emails, including a formal notice under Virginia tenant law, and have not received a single response back from my last email. It's been frustrating paying full rent for a unit that's not being properly maintained or treated for infestations. I hope management takes residents' concerns more seriously moving forward. It's frustrating paying full rent while dealing with pests and poor communication. I DO NOT recommend anyone living here. At this point I think it's best for me to leave. I'm refused to continue to live with bugs. And seems like the team here can careless about what I'm going through.

If negative stars were an option, I'd use them. The only reason this review isn't one star is…read morebecause the two people at the front desk are the only bright spot here. Avianna and Ashley are kind, professional, and genuinely helpful--unfortunately, they're carrying the entire place. Management is almost never onsite, and communication is a joke. Emails take forever to get a response to, if you get one at all. The property manager is consistently rude and acts like interacting with residents is a burden. When she is present, she makes no effort to speak with residents and dismisses concerns by telling everyone to "just email her," which leads nowhere. What really sealed it for me was witnessing the property manager screaming at another resident and calling him a "m****fer" as he walked out. This happened while other residents were nearby, and it was completely unprofessional and unacceptable behavior. If you're thinking about living here, don't be misled by the friendly front desk staff. The lack of management presence, poor communication, and unprofessional conduct make this place incredibly frustrating to deal with. Look elsewhere.

Rather than repair or replace my air conditioner, they gave me a portable air conditioner unit that…read moreonly cools the living room of a two bedroom, two bathroom apartment! They knew the air conditioner was broken during the winter, but refused to repair or replace it during the winter season. We had 80 degree days, but Branchester Lakes didn't care that we were hot in the apartment! The pictures are a lie, too! We don't have a glass top oven and the microwave is stand alone, it's not attached under the cabinet!

Recently moved out with my husband for military orders. Super sad that we have to leave. We love…read morethis place. Perfect, quiet, family oriented, clean living environment. I had no issues whatsoever with management &staff. Absolutely love the hardwood floors, only thing is some features are a little outdated and depending on your neighbors, it may be hard to find parking if they have a lot of vehicles. But overall amazing! 10/10 recommend!

Staff is extremely rude over the phone. Very disappointed seeing that I was very kind and…read morerespectful. Customer service goes a long way and they definitely need training on how to speak to people.

DO NOT Rent at Jefferson Pointe Apt. If you do not want to have high blood pressure, stay away from…read morethis place. This new property manager Christina is the WORST of all the other property managers that passed at Jefferson Pointe. I would not recommended this place to anyone. The environment is toxic and very unfriendly. They do not answer any calls when you need them urgently to fix broken things. The apartment is filthy with roaches inside and outside. Bees are eating the woods and shit everywhere on the balcony, it is disgusting..yuck. STAY AWAY!

Anything owned by Woda Cooper, I do not recommend!! They are a horrible company to rent from. The…read moreconditions of their buildings are deplorable and they DO NOT care because they're being paid by HUD. All of their properties have mold, and pest issues, due to shoddy construction and the worst maintenance ever. PLEASE MOVE OR APPLY TO ANOTHER PROPERTY!! I only added 1-star because I had to pick something in order to leave a review.

From the owner: Liberty Pointe Apartments were completed in the fall of 2015. From the beginning they were…read moreconstructed to provide affordable housing to the people in the Petersburg area.

The layout is fine.But it's definitely misleading with having too but your own router for Internet…read morewhen that's an amenity that's supposed too included.As well as having too call the third party company to receive the HD box, which is included as well.parking is horrible.ITS NOT WORTH THE HASSLE...FED UP RESIDENT.

Don't move here - you will regret it. I have lived here two years and can't wait until I can get…read morethe hell out of here. Garbage compactor is ALWAYS broke and they say it isn't. Gas grills have been broke around a year and they won't repair them because it cost too much. Washing machine in my apartment broke and it took them three attempts to fix it (came out and did nothing). Dumb ass neighbors play loud music in their cars all hours at night and day. Everyone wants to rev their engines making it sound like they don't have an exhaust system and management does NOTHING. Cars are being broke into and they haven't fixed the gates yet. Do I really need to go on. To bad this site don't allow you to upload videos or pictures.

He fixed the issue. The sealant on the repair was not completed as agreed. There is not much more…read morethat I can say about this job. I am not 100% satisfied with the outcome for what was paid and completed. I am giving 3 stars for the completion of the project.

From the owner: You Name It Repair is a locally owned and operated company that values honesty and integrity who…read morehas been in the handyman business for over 20 plus years. Treats your home as if it were our own. You will find us to be competitively priced while still paying close attention to the details of each and every project we are involved with. We look forward to building lasting relationships and guarantee your satisfaction. We do offer discounts to Vets and Active Military. Give us a call today.

Maintenance comes to your home unannounced at anytime especially when you're not at home. Also they…read moretell lies. Management is not honest either . Too many restrictions for the price. And there is a cockroach infestation here that can't seem to be controlled.

Nice apartments for a good price. However, make sure you read your lease. You have to give a 60 day…read morenotice before moving out. Most apartments can't even tell you if they have availability in 60 days. The manager Ramona is always interested in your personal business and often comes off as pushy. Ramona and Renee also utilize alot of passive-aggressive behavior that they attempt to hide with their "professionalism". Do not recommend military to rent here!! They will take advantage of you and try to get your money for as long as they can.

Shout out to Sam she's the best. Always patient and understanding. Gets the job done everytimeread more

There are currently more mice than people in my apartment. I can't leave anything on the table…read more Chips, bread, candy, ramen noodles, fruit. I have found all of this items chewed on and droppings everywhere. Dropping are in the draw under the stove, on the stove, on the microwave, in shoe boxes in my closet in my room, on the nightstand in my room. My daughter had dropping in her draw with the chewed up paper from her cough drops. Management said its not covered in the lease. But according to "tenant rights", I have the right to live in a safe and sanitary environment. I shared some information with them to enlighten them. They will however have your car towed from the premises due to expired tags or registration. So for $1290/month they will remove your car but not the mice that live rent free in your home. In between working (2) jobs I was told to go through my apartment and plug holes. They dropped off 4 traps. I have placed peppermint oil around the apartment, plug ins, moth balls, poison pellets, spray repellents, and more traps. I still can't live in peace. My anxiety is through the roof. I no longer cook in my home because it disgusting. I use to keep some snacks on my nightstand so I didn't have to go downstairs in the middle of the night. No more. In the beginning I was catching about 4 mice a week. Now traps just sitting around with nothing in them but dropping still being found! Management is only there to remind you when rent is due and how much.

The crew was on time both days to start the project. They were very professional & meticulous in…read morelaying out the plan for the accent wall. We are extremely pleased with the outcome!

From the owner: Our goal is to provide excellent customer service while…read moredelivering quality work. Hard work and dedication makes us who we are.