We had used Tony Gorman in the past, with good results. This last time, however was terrible. Tony…read morefound us a good price on business insurance, then dropped the ball. He never got back to us with the needed information or invoice, so we were charged a late fee, by the time we received our bill. When contacted about this, he still never got back to us. Took the money and ran. So we are stuck paying the late fee for something that wasn't our fault? Do yourself a favor and look elsewhere. There are plenty of other good insurance agents out there.

It's hard to get excited about an insurance agent, but this is the best insurance agency with whom…read moreI have ever had the privilege of working. Always professional. Always fast. Always polite. Always friendly. VERY knowledgeable. NEVER overselling me something I don't want or don't need. (They have even talked me out of buying insurance that they believed to be superfluous.) I have used a lot of agencies in the past and have felt the sting of a bad agent. That has NEVER been the case with Crimmins Graveline. I know that they really do have my best interest in mind. They offer very personal service and I have always felt like I am more than just a number or another customer. They genuinely care about their clients. I have recommended them to many of my friends and family and the feedback is exactly the same. You guys are great. Marc, Tom and staff, whatever you are doing, please keep it up. It's working. You're the best!

We are with Lindquist Insurance Associates since year 2017.and we have had an amazing experience…read morewith this company. We are so pleased with the service we received from this business. Our agent for 8 years, Paula Formica, is an outstanding person, always there for us to help with any questions and concerns. She is very friendly, knowledgeable and always ready to help, she puts us, her customers, first. Thank you Paula!

I was a loyal State Farm customer for 7 years with zero complaints or claims. That ended this…read moremonth. My auto policy for (2) cars was renewed in September, and I was told my bill would be around $243. Imagine my surprise when $381.13 was pulled from my account on 9/24 through autopay. Biggest scam ever. Lesson learned, I will never trust that again. When I reached out, Miguel, an agent I've dealt with before, admitted he couldn't even explain where the extra $138 came from. I called 3 days in a row for answers, promised call backs that never happened. Every call to the office was initiated by ME and not them. On the final day, after being transferred through corporate, I spoke with Zach. Instead of helping, he told me to calm down, laughed at me, and kept repeating my name in a dismissive tone. Completely unprofessional and insulting. No surprise, Zach was no help at all. I went back to corporate and filed an official complaint. So let me get this straight: you allow your agents to laugh at loyal customers, ignore them, and fail to explain where $138 came from? Absolutely unacceptable. And by the way, save yourself the stress and don't trust the Drive Safe & Save device. That was pushed on me last year by none other than Zach, and it's just another scam. When I spoke to the woman from corporate, she didn't even see it on my bill. It's supposed to save you money but in my experience it increased the bill. She also mentioned that "I" supposedly made policy changes to a 2008 vehicle that I wasn't even driving but only kept insured to do the work. Why would I ever make changes to that? As of now, I've canceled all of my auto policies. Check out literally any other company and you will save money and avoid this kind of treatment. I'm reluctantly keeping my condo insurance for now, but I no longer trust State Farm. After this experience, I did research. Turns out I'm not alone. Longtime customers with decades of loyalty have their claims denied. Former employees even say go anywhere but here, they'll abuse you. When I told the corporate rep that requiring an agent is just a way to sell it as a "family feel," I called it what it is, total BS. We laughed, but honestly, there's nothing funny about my experience. If you do decide to go with State Farm, research the agents carefully, but don't be fooled--there's a snake everywhere. And if you end up here and are unhappy, know that you can switch agents. Call corporate, they will actually assist you and do more than the local office ever has. Here's your warning: R U N! Good luck. I'll also be attaching a lovely text message from Zach so people can see exactly how this office treats customers.

Zach Ibanez was a pleasure to work with and made the process of getting a quote very quick and…read moreeasy. He is knowledgeable and very helpful. Highly recommend!

At one time, this was an excellent agency with agents that cared about their clients…read more Unfortunately, they have gone the way of far too many "local" businesses. They allowed themselves to be bought up by a larger agency that cares ONLY about the book of business they purchased and NOT about how to maintain that book of business going forward. I have canceled every single one of my policies with them after having to fight them to get legitimate claims covered and other various ridiculous issues. The agents no longer will advocate for you and are, instead, going to push all of the legwork of filing claims and fighting for your rightful coverage on you. Avoid them at all costs and go with ANY of the online companies. You will absolutely pay double for your coverages through this agency compared to other policies you can buy yourself from an online company. Yes, read the fine print in the coverages to ensure that you are getting what you need, but don't fall for the corporate rhetoric garbage that this agency will spew at you about why the policies THEY will sell you are better.

Our insurance agent, Jun Hong, is without question the finest insurance agent I've ever had the…read morepleasure of dealing with. He's always taken the time to answer all my questions thoroughly, and on one particularly memorable occasion he responded to a call from me on Christmas day when I was travelling in Yuma, Arizona! He's the best-- without a doubt!

i called them in June to tell them I was closing on selling my home in July and was "told" by the…read moreagent to just let it run out. I get a bill for home owners in for August and Sept? You call them and they say "the employee no longer works there " and theres nothing they can do? it's not even about the money, it's the disrespect and being ripped off

Stopped in the other day to get a quote. Great customer service. Franco knows his stuff…read more Upfront, honest and his staff is great to deal with. If you need insurance you have to call or stop here. He was FAR better than the rest.

Julie Stewart at Sumner and Sumner is the best insurance agent! She is very knowledgable, and she…read morecan find you the best prices on your auto and homeowners insurance! You should definitely give her a call to get a quote! 860-423-7733, Ext. 242

I was in the process of refinancing my house, and was told I needed Flood Insurance by Bank of…read moreAmerica. The letter I received from the Bank stated I needed to carry a certain amount of coverage before they would approve the loan. I had a suspicion that I did not need it, but had to expedite the process...and John was there every step of the way. John contacted FEMA, got from them what I needed and instructed me on what I needed to do. Not only did he help with that, he was also experienced enough to know that what the Bank was telling me I needed was false. Furthermore, he contacted both the bank and FEMA again for me to allow me to focus at my job, while all of this detail was being handled in the background. John is experienced, friendly, and is a top of the line insurance agent. He goes above and beyond for people, and has a very calming and reassuring tone to his voice when speaking with you. He will follow-through in what he says he will do, and even go beyond that without you asking. His office team is friendly and courteous, and will assist you when John is helping other clients. They are experienced, and they know what they are doing as well. I would recommend John's agency over any other State Farm agency for this very reason. Thanks John for helping my family during a very difficult process and ultimately knowing more than the Institution that was supposed to know more to approve my loan!!!! Thanks!!!