Leigh McGraw is truly a SUPERSTAR who never let's us down! She is thoughtful and human-centered in…read moreher approach, an EXCELLENT listener, and thorougly supportive of our needs. She is professionally proactive, and highly responsive to every question that we have - without ever being "overbearing" or "pushy." Leigh always delivers value beyond what we hope or expect. She is truly knowlegeable of her craft, and patiently educates/guides us whenever there is opportunity to do so.

I'm very disappointed with State Farm I will never In a million years do business with them ever…read moreagain paying high ass insurance to find out it didn't even cover my car I learned my lesson and I will never ever ever deal with state farm again I will replace my car. And I'm already looking at new insurance agency!!! your people your company is fraud ass people!!

We've used Independent for years & were happy until recently when their service declined. They let…read moreus know we could get a lower price on home & auto ins. so we trusted them to switch us in 2024. Previously they had us with Farmers and Merrimack mutual which we were happy with. Since they switched us to this shady company Arbella we've had nothing but problems and the run around when we made a claim for wind damage to our roof. Prior to the claim They sent out an inspector (which they never did prior) then began making demands we clean up the yard, replace the roof and get rid of our laying hens because they were a liability. They have been intrusive & playing the middle man between us & the insurance company instead of letting us deal with the insurance directly. Definitely steer clear of this company.

Fantastic service from hannah!! She was courteous and quick…read morewith responses and answered all my questions!!

I have been working with this insurance group for At least 20 years and they never disappoint!…read moreEvery time I've called them they have been friendly, Professional, helpful And caring. I highly recommend them!

I have had them for years and they are great. You should have an insurance advisor like them. I…read morehave them for my auto/home and umbrella insurance. Just this month my insurance renewal went up 30%. I asked them about this and they found the same coverage for 30% LESS. An insurance advisor will advise you on proper insurance coverage so you don't get wiped out by a lawsuit; I cannot stress how important this is. Don't waste your money on coverage that won't protect you.

I completed their online form to request information about scheduling a meeting to discuss tax…read moreservices. The only response I received was a two-word reply: "Not interested." Wow. That is some really bad customer service.

HORRIFYING! As a new client to Cowen Tax Advisory Group, I had my initial appointment to bring in…read moreand review our 2025 tax forms including copies of our last 2 years of tax returns. I was contacted about 2 weeks later to schedule an appointment to come in to review our returns so they could be filed. I believe I met with Roger Cowen based on the pictures on their website, but he never introduced himself to me. We sat down in his office to review our returns, and one of the first things he said to me was "I need to see your husband!" When I asked why, he said because we're paying too much in taxes, so I asked him to explain our taxes and help me understand how to reduce our tax liability. He talked in circles, never answered my questions, was very rude and condescending to me (I felt like I was being scolded for paying too much in taxes), and had clearly not reviewed our tax forms or prior returns because he couldn't answer any of my questions about them. By the 3rd or 4th time he said "I need to see your husband," I stopped the conversation and asked why he kept saying that and why he needed to see my husband. He said - "because I need to speak to the person who manages the money and finances." I said THAT'S ME! I asked why he would assume that my husband manages our finances and not me, and said I was completely insulted that he thinks that only men could possibly manage a family's finances. He then abruptly ended the conversation, only pointed out where we needed to sign to authorize electronic filing, never apologized, wouldn't even speak to me, and said "I'll walk you out." Some might consider this to be gender discrimination.

This is one of the best insurance agents around. They are always willing to help and suggest the…read morebest polices for you. Brian is awesome and always gets back to you in a timely manor. I've been with them for 5 years. I still shop and no one has ever beaten his rates ever.

Josiah was great person to talk about the auto insurance policy…read more Will recommend him to my family and friends.

Very helpful and found me extra discounts to save on my policy, because I was paying more for 3…read morecards. I would highly recommend this insurance company.

I was a loyal State Farm customer for 7 years with zero complaints or claims. That ended this…read moremonth. My auto policy for (2) cars was renewed in September, and I was told my bill would be around $243. Imagine my surprise when $381.13 was pulled from my account on 9/24 through autopay. Biggest scam ever. Lesson learned, I will never trust that again. When I reached out, Miguel, an agent I've dealt with before, admitted he couldn't even explain where the extra $138 came from. I called 3 days in a row for answers, promised call backs that never happened. Every call to the office was initiated by ME and not them. On the final day, after being transferred through corporate, I spoke with Zach. Instead of helping, he told me to calm down, laughed at me, and kept repeating my name in a dismissive tone. Completely unprofessional and insulting. No surprise, Zach was no help at all. I went back to corporate and filed an official complaint. So let me get this straight: you allow your agents to laugh at loyal customers, ignore them, and fail to explain where $138 came from? Absolutely unacceptable. And by the way, save yourself the stress and don't trust the Drive Safe & Save device. That was pushed on me last year by none other than Zach, and it's just another scam. When I spoke to the woman from corporate, she didn't even see it on my bill. It's supposed to save you money but in my experience it increased the bill. She also mentioned that "I" supposedly made policy changes to a 2008 vehicle that I wasn't even driving but only kept insured to do the work. Why would I ever make changes to that? As of now, I've canceled all of my auto policies. Check out literally any other company and you will save money and avoid this kind of treatment. I'm reluctantly keeping my condo insurance for now, but I no longer trust State Farm. After this experience, I did research. Turns out I'm not alone. Longtime customers with decades of loyalty have their claims denied. Former employees even say go anywhere but here, they'll abuse you. When I told the corporate rep that requiring an agent is just a way to sell it as a "family feel," I called it what it is, total BS. We laughed, but honestly, there's nothing funny about my experience. If you do decide to go with State Farm, research the agents carefully, but don't be fooled--there's a snake everywhere. And if you end up here and are unhappy, know that you can switch agents. Call corporate, they will actually assist you and do more than the local office ever has. Here's your warning: R U N! Good luck. I'll also be attaching a lovely text message from Zach so people can see exactly how this office treats customers.

Zach Ibanez was a pleasure to work with and made the process of getting a quote very quick and…read moreeasy. He is knowledgeable and very helpful. Highly recommend!

Excellent customer service with literally unbeatable rates!! Kyle is always quick to respond and…read morereview what all the crazy insurance language means! I wish I could give him 10 stars!! Call him!!!