Superb service from EVERYONE in this office. They set up…read morean email group with their whole office and my family and all questions were taken care of immediately!!! Would HIGHLY recommend them for all my family and friends.

We went through a terribly tragic event, losing our father after a house fire. We didn't know where…read moreto begin with funeral arrangements. We met with Melanie who was compassionate, caring, and explained everything thoroughly. We felt as though we were a part of her family. Dad's service was very nice, and the funeral home is spacious and beautiful. We were able to bring in donuts for the visitation, and coffee and water were provided. Even after the service, the funeral home went above and beyond. A woman posted horrible words and death wishes to my mother (who also nearly lost her life in the house fire). We contacted the funeral home who promptly removed the terrible comments. Unfortunately, the woman and her mother continue to harass this wonderful business, posting negative reviews and demanding that they post their disgusting comments on my father's memorial wall. We never imagined that we'd have to deal with such tasteless behavior, and we're mortified that Melanie and Sara have to deal with this. Overall, this is a very caring and compassionate company that genuinely cares about the family and their loved one's final wishes.

They bring you in ask you a million questions . Then show you all the things you can do and even if…read moreyou go as cheap as you can it doesn't matter then they hit you with price . That's great if your family had insurance . My mother wasn't ready . Now day before Thanksgiving were told we have days to figure it out . My brother has 2 autistic daughters and I've been homeless most of my life . Maybe they should ask how much you can equally pay before showing you all this stuff and now talking about degrading what you picked. My step-dad and grandparents were all here . I have not felt any caring or sympathetic feelings from these people yet.

Newcomers did an exceptional service for our dad, Robert J. Sutherland. The staff were very…read morehelpful, understanding, and pleasant. They exceeded our expectations from putting the songs in the correct order, arranging the flowers and photos perfectly. At the burial the gentlemen answered our questions regarding the vault. At our request they arranged a military salute as well. We highly recommend this funeral home and would use their services again if needed in the future.

I am so thankful for this wonderful place. So respectful and our mother was taken care of so…read morebeautifully! I have been to a few funerals in my almost 62 years. Never have I seen someone taken care of as well as her!! It has been over two years now and I still feel so grateful to them. They were all very kind, respectful and professional.

From the first interaction I had with everyone at Robert L. Crooks Funeral Center 3 years ago to my…read morelast phone conversation an hour ago, I cannot say enough good. In every single instance they are professional, knowledgeable, kind, sensitive and willing to go the extra mile to guide you in preparing your loved ones for their final resting place. When my Mom passed away suddenly 3 years ago, Robert sat with my Dad and I to guide us on our decision making. He offered information and ideas and then sat back and let us discuss what we wanted to do. There was no pressure in any way and never tried to talk us into anything we didn't want. As I had never made these type of arrangements previously Robert's input was greatly appreciated. At that time I also met and worked with Dan & Caralynn Appenzeller who are knowledgeable, caring and so willing to do anything they can to create a service and environment that you want for your loved one. Everything was beautifully arranged and I knew if there was anything else I needed all I had to do was ask. They were all there for Dad and I not just in words but in actions. Fast forward to 2 1/2 months ago, without going into detail my Dad passed away. One of my first stops was Robert Crooks Funeral Center and everyone again surpassed my expectations...and they were high based upon my previous experience. I again sat with Robert to discuss making arrangements for my Dad and was pretty much following what we had planned for my Mom. While checking everything Robert determined the price had actually been reduced on a couple items and he passed that on to me. Honesty as well as compassion goes a long way with me. I spoke with Dan and Caralynn whose concern and occasional humor went a long way toward helping through. They helped by giving me a referral for Pastor Jeff, Community of Faith Church in Lewisburg and Eaton, to conduct the service. He somehow managed to capture the essence of my Dad in a one hour meeting and delivered a service that I will forever be grateful for. Dan made sure I had the paperwork for the Veteren's Association in order to make sure my Dad had the military honors at his graveside for his military service. I'm not certain I would have even thought of that without their help. I also want to thank Stefanie for the lovely slideshow that she created for Dad's service. The first one she had done on her own and it was perfect. Checking the files for Mom & Dad, Stefanie realized something had been paid for twice. They called me and immediately issued a check for the amount. Trust me I would have never know...honesty, again. Everyone and I mean everyone went above and beyond what was expected. The comfort and understanding they shared and still do when I call or email is beyond the normal level of service and professionalism. You truly feel they are speaking to you as friends. When I realized that I needed to do some pre-need planning for a relative, there was no one else I was going to turn to other that Robert L. Crooks Funeral Center. Robert gave me options and worked with me as I talked with my relative to determine what his wishes were. Again, they were phenomenal. To draw a close to this very long post (and I could say more) I want to add that they take great pride in maintaining the grounds at Preble Memory Gardens. Everything is always trimmed and looks well tended and I love the flags that are put out for certain holidays. Thank you for all you have done, and still do, for my Mom, Dad, my family and myself. You are ultimate professionals while maintaining a human touch.

Very disappointed with the owner. Still have not received the memorial plaque with my father's…read moreashes. It's been almost a year. His asssistant was very good, but owner had nothing but excuses as to why things weren't done.

When my Father, at the young age of 66, unexpectedly passed away this past September, my brothers…read moreand I were not prepared to say the least. Not prepared for the loss, the sadness, or for all the decisions that we needed to make quickly. When we went in for our consultation, everyone at Adkins Funeral Home was very compassionate and helped us through a very difficult experience. Walter, the Funeral Director, guided us through the decision making process, explaining every detail of the options we had for the services. When we needed things explained several times, because it is hard to focus when you are grief stricken, he was always very patient and understanding. Walter was extremely professional. His experience and knowledge of what needed to be done every step of the way was a relief and weight off of our shoulders. Once all the arrangements had been made, we felt at ease in knowing everything would be taken care of. They spent time getting to know us and learning about our Father so they could help us in honoring his life. The Funeral Associate, Sheri, helped us write the Obituary and she took care of getting it published in the paper and on their online Obituaries page. A beautiful Memorial video was made from our pictures of our Dad, it was thoughtfully made and was very touching. They took extra care and consideration to make sure our wishes were met and that everything went smoothly. I highly recommend Adkins Funeral Home because the compassionate care and professional services help the family through an extremely sorrowful process in a way that gives peace and closure.

I only write reviews when it really moves me and I must write how amazing the New Comer Funeral…read moreHome is. The staff and their service are top notch and I know their price is very reasonable. They were so thoughtful about every detail. Thank you for everything.

My grandmother passed this year and we were extremely close. The Newcomer staff made this difficult…read moreprocess easier to handle. JED=AMAZING!!!!! He was the greatest, accommodating, kind, caring, efficient! Thank you all so much for your assistance and care in honoring my grandmother. Excellence!

Caring, compassionate, and informative. Back in early October of 2021, during the worst days of…read morethis horrible pandemic, when funeral homes were (still are??) "booked solid" weeks in advance, this place became a never imaginable "lifesaver" for me and my husband's family. My husband lost his battle against Covid on 10/2/21. Most area funeral homes, including the one his family usually uses, weren't even going to be able see us to make arrangements for close to a month or more. Imagine how HORRIBLY busy they've all become!! People were/are waiting weeks, even months to bury their loved ones. Zerkle was able to find the time to see us within the first week after our loss, and schedule his service within two weeks time. This has been an impossibly difficult time, as many like myself have sadly discovered. I am not originally from this area, and am very grateful this place was recommended to me. A Yelp review I never planned to make, but helpful, I hope, if you're from this area. Trent and his staff were extremely helpful, guiding us through all the steps that needed to be taken. They were with us in ever sense of the word, before, during, and after the service. I will be forever grateful.

My family, the Kieffer and Flora, experience with this funeral home has been great up until 2 years…read moreago for my mother's funeral. My family has been part of the fabric of New Carlisle for over 100 years. Generations have used this funeral home. The service provided for my mother failed in nearly every way. Trostle's mismanagement ruined her graveside service. Nobody was scheduled to assist for the urn to be buried at the cemetery. We had to come back a week later to bury her. It's been over two years now with multiple phone calls and her death date is still not engraved on the tombstone! As I am writing this, it's Memorial Day weekend... It's time to show respect and do better!

Thank you to technology. I had the best seat in the house to watch the wonderful Celebration of…read moreLife for my father-in-law. We loved this man dearly and his send off was probably attended by many. Unfortunately, I was not able to be there physically and typically one would say that they would be there in spirit. However, this funeral home was able to allow the people who live far away to view his ceremony on Facebook Live. I am thankful that I was able to hear all of wonderful things about my father-in-law instead of waiting for my husband to come home to tell me the details. Keep doing what you are doing.

My sister's funeral was held MY 14, 2025. Every thing was planned out and staff was very helpful.read more

This is one of the best funeral homes in the area. The staff are wonderful...very compassionate…read moreand caring in a time of intense emotions. They make sure your loved one is cared for and remembered in the best way possible. The building itself is fairly new and built for the purpose it serves, unlike many funeral homes that are in old, large houses. It's very clean and open. The entryway opens into a large central lobby that is very light & airy feeling. The large aquarium in the wall next to the office lends itself as a beautiful calming touch to mourners and a fascination and distraction for children. They have a nice large family room located just off the lobby next to the viewing rooms for family to decompress in during viewings and funerals. The room has a television, a little kitchenette, tables, and comfortable seating. I can't say enough of how wonderful this place is. I've been to quite a few funerals in the area and this is by far the best.