Good place to shop, customer service is always above and beyond!!! If you need help don't bother…read moregoing looking all you have to do is say it and someone will show up!!!

The staff are very helpful and knowledgeable and I appreciate the wide variety of available items…read morein stock.

Always great friendly service! Always do their best to do whatever they can to help you find…read morewhat you need. I use the parts department a lot, and the people over there are knowledgeable, helpful, and friendly. The snack and soda selection is unique, and amazing lol. Only thing keeping it from 5th star is they no longer (hoping temporarily) have a small engine mechanic.

The staff here is very friendly, but they are all a bunch of senior citizens. Forget trying to find…read moreanyone to help you, you will not find them here. They also do not maintain their carts or their store. I had a $60 bag of dog food Get ripped open by a sharp edge on their cart and they would do nothing to help me. Since I already paid for it and it was in their parking lot, they gave me the smallest piece of tape you've ever seen to try to tape the bag. Next time I will just drive the extra distance to go to UPCO. Skip this place, it's not worth the hassle.

bought a 1,500.00 refrigerator from Lowe's Saint Joseph Mo…read more they said they could not deliver until Wednesday which was fine. I got rid of my other fridge just before they arrived so I wouldn't be charged the 50.00 removal fee. The refrigerator arrived but was dented up on 3 of the 4 sides to where the delivery drivers were asking if I would accept this in the condition it arrived in. I refused it. had to call the customer service and be put on hold 45 minutes for them to tell me to call a different number of the warehouse in Kansas City, Mo. He was a Big Liar. he said sure we can get you one and deliver it next day, we have 9 in stock and the delivery drivers will call you by 20 am to let you know what time they will be there. Today we did not hear from them and called customer service again to find out the delivery would not be for another week and that they did not have any in stock that it had to be sent over. this is going to cost us over 1000.00 because of the loss of food from our refrigerator and eating out a week with a family of 4. Complete Nightmare Shopping at Lowe's!! They would not let us switch to get the ones available in other stores to try to rectify the loss of their mistake.

I bought a 4200$ zero turn mower. 1st Mower was damaged during shipping and had to be replace. 2nd…read moreMower was leaking fuel and had to be replace. 3rd mower finally arrived. So they promise me compensation for my trouble. When i address the compensation I got bounced around. Lowe's tells me delivery service will compensate. Delivery service tells me this is Lowes problem. Called Lowe's back and again it became delivery problem. the last repo spoke to from Lowe's decided to hang up on me. I called the St. Joseph Lowes and was told a Manager will call me back and they never did.This went on for a couple days. Finally received compensation for my troubles. This was the worse service I've ever experience at Lowe's. Don't get me started with the customer service while inside the store. Most of the employees are either hiding or on their phones. I asked a rep for information about a product they sold. She said let's goggle it... seriously goggle it!!! What happen to know Ming your product when you are a so called specialist..

In December 2025, I unexpectedly found myself needing a new refrigerator. My old one had a major…read morecompressor problem, and the repair cost was more than buying a new one. So, I went to Lowe's, and I am extremely happy with my experience. From the time I walked in, the staff was incredibly helpful. They not only helped me find the perfect new refrigerator, but they also offered discounts, arranged for easy delivery, and even took care of removing my old one. What makes Lowe's stand out is the friendly and knowledgeable employees. They can explain even the most difficult purchases, making a potentially stressful situation very easy. I highly recommend Lowe's to anyone who needs home improvement products and expert help.

If you are a beginner Fixer-Upper like I am, come to this fine store! The management and staff are…read morekind and helpful, they go above and beyond to find what I need, to offer excellent advice, or to assist in cutting wood or other items. They are trained to serve.

No longer a customer after over 25 years of shopping there through good and bad management. Do not…read morerent equipment from them, they will charge you for service and repairs due to previous rentals and claim you abused the equipment. I rented a Toro Dingo recently, used it three hours to grade dirt then moved four rocks, all under 300 lbs., well under the max lifting capacity of the Dingo and it started leaking hydraulic fluid all over my driveway and yard. I was told I may be responsible for the repairs, when they picked it up and that they would let me know. They let me know only by charging my credit card an additional $450. When I questioned them about it, one of the teenagers working there showed me a large piece of plastic that had been jammed into the undercarriage by a previous rental. It looked to be a piece of above ground swimming pool that was probably crushed into a dumpster with the machine. I work in commercial construction and use this type of equipment all of the time, there is no way anything I did would have caused this failure. The particular model of Dingo they rent is known on equipment forums for leaking, something I found out after the rental. My wife and I will no longer shop there in the future. We probably made purchases on average once or twice a week the last 25 years. No more. We will drive to KC, Liberty, Gladstone or St. Joe from now on, no matter what and support competing businesses. The $450 I was charged for repairs is going to buy a lot of great marketing. My wife is a local business owner since 2000 and I work around Smithville and the entire KC metro area. We will be sharing our experience with anyone local and beyond. Over the last six or seven years, we have made a point to shop there since the local alderman approved a TIF, granting a significant tax advantage to another competitive hardware store. Prior to the passage of the TIF, we opposed its approval because all local businesses should be subject to the same rules and the aldermen want to play favorites. If you need to rent equipment, go through United, Sunbelt or Home Depot, better service and they won't make you pay for previous abuse or damage.

Nice folks, very helpful. Got everything I needed in one trip…read more They even have a discount card program.

The younger guy in the store was extremely helpful renting our Uhaul. The 2 older guys were…read moreextremely rude demanding me to move my vehicle. The guy with short shorts threatened my friend and has zero customer service skills.

I love this place! It is much smaller than the big box competitors but I never have trouble finding…read morethe things I need and it is less confusing. The equipment rentals are very reasonably priced. The staff is always helpful. Recommend s you shop this locally owned store before going to KC to a chain store.

I LOVE this place. It's a "step back in time". You can (if you can) find anything and everything…read morein this store. It's just a huge trip to wander through the very narrow walkways and see things from what looks like the last 60 years at least.