I spent thousands $$ on hearing aids but with awful service and care from the "audiologists" in fact, it's mostly no service. In two and a half years I've watched a disturbing turnover of audiologists. When you call the office, you are redirected from the ENT practice to the audiology practice and they don't answer the phone. You are asked to leave a message with a promise to call back. I called several times over a period of a week, leaving a message each time, only one call back. On that returned call they confirmed an appointment time, yet when I showed up for the appointment, they told me they'd cancelled but couldn't reach me. Yes, I'd received text messages (no phone calls) and tried to call them leaving messages but no callbacks (except the one). And somehow, it's apparently my fault. The ENT practice was okay, the hearing aid practice...awful. Avoid. read more

Pleasant atmosphere and friendly staff. Examinations are thorough, with all information like medical history, etc. entered in your record by assistant before seeing doctors. Examinations for hearing and balance and adjustments are all done with seemingly up-to-date equipment by knowledgeable specialists. All staff and doctors take time and answer questions. Adjustment for my vertigo was done by friendly and knowledgeable specialist with technological equipment, and it resolved my vertigo. Facility is friendly and clean and a bit campy with the tropical decorating. Appointments were on time. Billing and insurance was effortless. Receptionists are helpful and pleasant. I would recommend to anyone for balance/dizziness issues and to have hearing checked. read more

Balance & Ear Center - Waiting room - Ear Nose & Throat Near Me - Richmond, Virginia

Dr. Shaia is the greatest. I have had at least 4 surgeries with him due to continued ear "malfunctions." They all were successful until I needed another ear drum, or a hole appeared in the ear canal! Then it was back to surgery! Yes, there is a wait because so many people need to see him. I have referred friends and all praise him. If I have an emergency, I can get in quickly. I am sorry some have had what they consider bad experiences. I live in Midlothian, not CA. read more

Lack of empathy In and out in 25 minutes Exasperated doctor when explaining to him new symptoms I've developed read more

There's a good Reason for the 'wait' some people talk about --- when any 'Specialist' has the reputation these Drs. have, the word gets out. Both Dr. Shaia's are Excellent and well qualified! I've been a referral coord. for a large family practice group for many years -- this is my "go to" office of choice for our patients when it comes to vertigo and ear disorders. read more

Well my regular Dr. sent me here to see if they can get to the bottom problem. And that would be vertigo I've had it for about 4 years and now it has gotton worse. They did a exam and determined I needed futher evaluation. So we will see after that what the next step will be. Anyway if they fix this problem I'll give them 5 plus 5 stars. Don't have a whole lot to review as of yet besides everyone is nice and friendly. After next vist I will post a update so until then. read more

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i made an appointment for 10 am on a friday. i arrived by 9:50 because I anticipated that I would have to fill out paperwork. currently it is 11 am and i'm still in the waiting room and the lady at the desk keeps saying the same thing: "they will call you back shortly." People that arrived after me have been called back before I have. If you come here make sure you have an entire day free because you will be here all day read more

They ran every test on me in that pamphlet they give you... still don't know why my balance is off...I really thought I had Vertigo who knows now.....I never see the same doctor and am very disappointed with this place. Don't really explain the test results, the wait time is ridiculous. People say they are great doctors but when he says to me why are you still coming here? Your problem should have been fixed weeks ago? ( I thought my husband was going to come unglued.)..I have another apptmt in a month but I don't think I will keep it.. read more

Dr. Shaia helped me with an ear infection, nice office, pleasant staff, easy to make appt. However, when I asked them to fax my records to my other doctor, they made me come into office to sign release (inconvenient) and then charged me $10!!!!! Felt like they were chiseling me, and making it unnecessarily complicated to share info. I left their office really mad! read more

Doctors probably competent enough but patient load is way over scheduled. I've had 4 appointments and each time have had to wait over an hour just to get out of the waiting room! It takes almost 2 hours for 5 minute visit with doctor. Right now I am still in waiting room at 11:15am for 10 oclock appointment. This seems to be busy as usual here , no concern for patients' time. I suggest you try another doctor unless you have time to waste! read more

Have been here for 3 hours with my son... They are using 15 year old dell laptops. The first one wasn't working so the nurse restarted repeatedly... Second one is giving her problems too but seems to be slowly coming along. Receptionist had been rude to me twice. Equipment looks very old and there is nothing on the walls. Where am I??? read more

People,I'm 47 yrs old,been diagnosed with Minere's Disease for the last 15 years.Vertigo,Nausea,bedridden,drop attacks an when I could make it to work,can't tell ya how many times I had to call my wife to come get me,couldn't stand up or drive anymore.Seen to many Dr's that couldn't do anything to keep me on my feet and was getting severely depressed,my life seem to be stolen from me,THEN the Good Lord/Fate/destiny/Good fortune you name it,got me to Dr Shaia.I know it sounds cliche but "The Man Got Me My Life Back" He went through a Professional process of elimination and shortly had me Feeling better than I have in 15yrs.The Staff were ALWAYS pleasant an helpfull.Folk's, I recommend with all my heart,If you have a Vertigo Issue,make an appointment with Dr Shaia.I promise,If your living the life I was,the last thing ur gonna care about is how up to date his computer is,and for as good as I feel now I woulda camped out in his waiting room if I'd had to!.I Personally owe Dr Shaia a LOT more than the simple currency I paid him for his service,and will always be grateful to him and his Staff. "THANKS DOC" read more

This doctors office isn't very helpful. It used to be a good place back in the day. Now they literally tell you "well you tell me what is wrong with your ear" because they don't have a clue sadly. This place prescribes medicine that has nothing to do with your situation. My uncle was given medicine he was allergic to!! He almost died. My brother was given heart medicine for an ear problem he was having. Now how does that make sense? And I am told basically nothing each time I go. They do a hearing test so they can tell me how much my hearing has gone down over the years and then they don't tell me how to fix it. They casually say "well you can always have surgery." The doctors are very nice and friendly, and it's always a pleasant experience, but they can never give you any answers. read more

As a concerned mother, I was already anxious about my child's appointment and what the results were going to be. I had prepared myself to wait for at least 30 minutes before being seen, as is typical at most GP but, I was surprised and pleased that we were actually seen at our appointment time 2:15. The audiologist did her tests and said in her opinion there was no issues with my daughter's hearing. This is where my satisfaction ended and my irritation began. When we initially arrived, I made sure to bring things to occupy my 2 year old while we waited, assuming an hour at most. The waiting room was full so I was shocked I was seen at 2:15, right on schedule. Then after seeing the audiologist, we were told to wait in the waiting area to see the dr. See the dr? Didn't I just get the tests done? Whatever. We waited. Waited. More patients arrived went into the "other dr's" office before my daughter and me, and others waiting since before I got there. 3:15. The things I brought to entertain my daughter were boring to her so she played with the toys they had there. More patients arrive, after me and the 5 original waiting area patients, by over an hour and go to talk to the "other dr" before me or the 5 other people I have come to share 2 hours of my life with at this point. At 4:15, my 2 year old is at her limit, so I tell the receptionist that I'm stepping outside with her to calm her down. She said ok. 4:30, I go inside with my daughter whom at this point is over the dr office and see the same 5 people still waiting in the same spot since 2 pm! I ask how much longer because ive been here for 2.5 hours! She said she didn't know, ruffled through files, and said we'd have to wait. I said that I was leaving. The receptionist said they were booked through September. I told her I didn't care and wasn't ever coming back. She looked shocked! I gave a look to the original 5 patients and said "good luck!" By the time I got in the car it was 4:45! Almost 3 hours of waiting and 5 people still ahead of me to see this "other dr!" I would have been there til 9 pm! Absolutely rediculous! If I could get a refund I would. The only reason they got 2 stars is for the audiologist. She knows how to work with kids. Here's a tip: don't schedule so many damn appointments in one day! read more