Yay: Beautiful new location. Friendly, accommodating staff. Classy, relaxing waiting room. Huge variety of services. Meh: I went in for a massage because my regular spot was booked. I was hard-pressed for a little stress relief and paid almost twice as much as I would at my regular spot. It would normally be totally worth it for a last-minute appointment but, unfortunately, it wasn't. The therapist seemed rushed, spent a lot of time talking (She was super sweet, I just didn't want to talk...) and didn't take direction very well. When asked to dig in a little more, she'd say something to the effect of "Oh, just wait for it," but never actually did. I will say, there seemed to be a TON of treatment rooms which leads me to believe they have many massage therapists. I'm sure many are very good. (And if you like lighter massages, it may not be an issue at all.) Buuuuuuut, for me, spending money on a massage is a rare treat. I probably won't be back only because when I do shell out the cash, I want to know it will be worth it. read more

I have been going to Balance Day Spa in High Point for about 4/5 years now and I LOVE going there. My only complaint is the staff is changing too frequently. However I make sure they know how to do my mani/pedi's as that the pedicure is very important to me. AND they have all been trained so the High Point location is consistent. read more

First timer and they had a special for 45 min. I knew 45 min wasn't enough for me since I was hurting all over but it was a deal. They didn't offer a deep tissue but they offered their rendition of deep tissue and sport massage. The massage therapist was good and cleared my shoulder knots. It was a little more medium than I thought. I like my massages deep to heal my hard muscle tensions. Definitely relaxing. I should have opted for the longer time. read more

Wish I could give a zero. Twice I have scheduled massages and then they cancel like 10 minutes before. Don't go to Burlington location and do not schedule Yesenia. It seems she doesn't like to work on Saturdays. Waste of time and energy. Go to kneaded energy in Greensboro instead. Their employees actually show up to work. read more

Today was my first (but certainly not last) visit to Balance Day Spa for a wax. Jody was absolutely amazing-very knowledgeable, honest, and gentle. Balance Day Spa is relaxing and welcoming-I will definitely use them for all my spa needs. read more

I have been going to Balance Day Spa for at least seven years now. I always ask for Vanette and she is amazing. I once told the manager that if they ever decided to get rid of her that they could say goodbye to me as well. When I first started going to the spa I could not do my dishes without stopping for several breaks due to pain. I also could hardly do my laundry. Vanette is heaven sent. The spa is great as well since I have had several back emergencies and they fit me right in. I would highly recommend the spa, and specifically Vanette to everyone. read more

I have been a client of Balance for at least three years and have spent over 2,000 on services. I used to go to the Greensboro location until the massage therapist that I liked moved. I then switched to the High Point location. I have a friend with severe osteoporosis who is in a lot of pain. I thought it would be an awesome gift to get her a massage. I told them when I scheduled that she would not be able to get on the table, so a chair massage would work. The therapist I chose for her works for a chiropractor also and seemed to be knowledgable about many medical conditions. Without going into a lot of detail, I will just say my friend has a horrible, humiliating experience. She was asked if she was contagious, was told she she probably should not even get a massage, why didn't she just get a pedicure. When the therapist finally decided that she would give her one, she barely touched her and talked the whole time non stop. My friend said it was unbelievably horrible! So I called and complained and was told the manager would call. The assistant manager called and offered a 25% discount on a future service. I told her I would take it but felt like I should get a full refund. She said the manager would call me. She never did and I never got my 25% coupon either. Can't believe they want to lose a client who has spent thousands over the years over a $45 service. read more