We needed some manufacturer's warranty work done on our refrigerator and a locally owned appliance store declined to make a service call because we did not purchase it from them. After calling Electrolux, we were referred to Baldwin Appliance Repair. We were very happy with the ease of making an appointment with them and the repair was done to our satisfaction. Highly recommend this reliable business! read more

DO NOT USE THIS COMPANY FOR ANY REPAIRS!! It's more then a little embarrassing to right this review because of all the clearly negative reviews. We waited and called and texted over the course of three months trying to get an update on "parts" to come in. Really it's shame on me and the rest of you. Tongue in cheek, of course! As somehow you guys and I myself overlooked doing due diligence. I usually spend a few minutes checking the company out prior to even calling them. So, it's my fault...But, I do remember calling Maytag to get 2-3 local repair companies to choose from. Apparently, that was all the research I did. What's strange is the similarities of the stories that also resonates with mine. After Maytag gave me there number (Baldwin Appliance in Silverhill, Al) in the photo you'll see there phone number. I called or texted them and left a message. They called back that day. In hind site I now know this is where the scam happens. My messages was normal (the hook) so they called me back. Set up the appointment and the young kid, maybe 25ish came out and began to fumble around in a clueless manner. I was just causally watching. Then got more intrigued as he just stood there listening on the phone with Maytag tech support because he had no clue what was wrong with the washing machine. Background, I was in the Coast Guard-Electronics technician. I decided to ask a couple of questions because he never used any tools (multimeter) other then a 1/4" head screwdriver to remove the back panel. His answers he gave made no sense. I just continued to watch. So, I'll summarize. He said they needed to order a part. Great! But it's on back order. Ok, approximately how long. I'll check when I get back and notify you. Now, here's the hook line and sinker. They need me to pay for the part and the install now. So, they can order it, etc. And remember I also had to pay $106 for the service call for today. Part is $239 which is BS and the cost to install it is $30. It is a plug in part, literally it will take longer to remove the back panel then to replace the part. Shady companies will invert part and labor cost to make you feel your being treated fair. The Electronic control board (mother board for my model MHW5500FW1) on eBay, partsimple, repairclinic and appliance parts among other sites is available right now for an average $106-$144. A refurbished one from parts simple is $74.12 with a 1 year warranty. On the surface I felt the scam. But, had to give the benefit of the doubt. Because, at the time I had just undergone a total hip replacement and didn't think I should tackle this project at this time. It's hard to believe companies can still operate their scam with so many social media sites at our fingertips. read more

Baldwin Appliance Repair - This is what I sent to the owner of Baldwin Appliance - Appliances & Repair Near Me - Elberta, Alabama

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Rude and charged us to repair dryer door which was broken within 11 days. DO NOT USE THIS COMPANY!!! Owner responded to texts initially. Was going to "repair this and make it right." After 3 weeks of no shows...absolute silence. We're out the money and the dryer is still broken. read more

If I could give 0 stars, I would. I tried reaching out for 3 weeks for a human- no one would return my phone calls or texts.. until the DAY OF the scheduled appointment & he texts back (finally, after I sent another text saying "I hope you show up today") and says "we no longer service Brewton"... meanwhile, the website says they do, whirlpool scheduled it and says they do & Baldwins voicemail says MERRY CHRISTMAS and it's almost MAY?! I've literally left 4+ voicemails, texted for weeks & even had whirlpool give me a secondary phone number and NOTHING until the day of to CANCEL?! Homeboy can't run a business. Change your website. Change your voicemail. And change your attitude. You need to value your customers, dude. read more

The ice maker on my refrigerator was freezing over. When I received my bill, the service call was more than quoted. When I called to ask why, I was told by Cindy it was because I live on Ono Island. Before she gave me my quote, she asked for my address. She didn't ask if I lived on Ono Island. Why didn't she look it up before she quoted me a price? Why didn't she honor her quote? The repair was made (after a visit to diagnose and a visit with the part after it was ordered and arrived). It's worked well ever since, but to raise the cost on the service call because of where I live? We call it the "Ono Tax." It's not right. read more

I used this company for an ice maker repair. The work was completed (it did take a while for the ordered parts to come in). It was covered under our home warranty, but my other half didn't get an invoice from the repairman. I have called and texted MULTIPLE times and have yet to hear a response. I have been trying to reach them for well OVER TWO WEEKS! read more

Baldwin Appliance did an excellent job of repairing my refrigerator. The service tech Beau went above and beyond to help me . I am extremely impressed with his knowledge of appliances. He was prompt and efficient. Thank you Beau and everyone at Baldwin appliance . read more

One year ago Baldwin Appliance fixed our IceMaker on our Refrigerator. We were happy with Baldwin at that time. They responded quickly to our request for service. We were happy with them except the price was high. The icemaker stopped working in June of this year. I tried to reach Baldwin with several calls and text messages. We got NO response. The icemaker started working on and off for months but it stopped working completely 2 weeks ago. I have left Baldwin several voice messages and texts. They have NOT responded to any of our messages! We are out the $350 that we payed them and are left an icemaker that does not work. I am in the process of writing a complaint email to the Attorney General's office about them. I am also sending a complaint to the Better Business Bureau about them even though they are or a member. Lastly, I am sending letters to the local news channels and hoping one of them will air the story. This company needs to be exposed so others don't get caught up in their scams. It is so sad that a family owned business operates in this matter. This is a warning not to use them. You can see in the reviews that they have a habit of not responding to requests from customers where their work failed! read more

I called Baldwin Appliance from a referral for repair on my 10 y.o. front-loader washer. The service person arrived as scheduled, cleaned the unit (which was working but throwing up error codes). After examining the unit I was told it needed a part ordered that would be "not expensive at all". Several days later he came back and did the work. I asked for an invoice and was told I would be billed. A few days later I called for the bill. I was told "it was on the way". After another week or so I called again and was told the same story. In the interim, the unit worked OK, but still threw out error codes. I still called (you have to leave messages - their hours are not full-time) but still no bill or even a reply. As much as I hate to owe anyone I gave up. The washer was not improved after a month so I did not lose sleep over the situation and felt I did all I could. BAM!!!! THREE MONTHS later I get a bill via e-mail for over $400!!!! So I replied to the e-mail stating the above. It is now Day 8 and I have not even gotten a reply. Since then I have a spare fridge needing work. There is NO WAY I would recommend this company, Why 2 stars instead of one? The gentleman who did my service (or whatever he did) was timely, neat and very pleasant. read more

Wow. u took $90 for 5 minutes work to tell me, washer no good... UNETHICAL...I gave 1 star cause they came, actually?, I couldn't change it.. Nope, I would have liked to see ratings before hand, BUT... read more

I was having trouble with my KitchenAid fridge. It's under warranty and I called that 800# to schedule service. They booked an appointment more than a week away-which was problematic to begin with as it wasn't cooling. When that repair person came from another company, they spent about 5 minutes and told me they couldn't work on it. So I called the 800# again very distraught. They reached out to Baldwin Appliance Repair. The tech texted me the next day while on a call-had me take pictures, surmised what the issue was and had his office order the part. The office staff called me to set a time for the day after in the morning-she was great too! When they realized the part wasn't going to arrive in time-the tech texted to ask if they could come in the afternoon. They did and the issue was resolved. I can't thank Bo enough for taking time to work with me via texts and photos to figure out the issue and get it fixed. I recommend this company highly! read more

Tech was pleasant. No service given. Called and gave model number and told what them the problem. Did not bring parts. Told me that they had seen frig for previous owner and did not fix. Stated no access for tech info on GE products. Paid 136 dollars to be told frig and ice maker did not work. Knew that hence the call. read more