I was lied to about my radio not working. Brad said it was the screen. I would not have bought it if i knew it was a whole lot more than the screen. Its all the wiring, the main part is burnt up, and the screen has been discontinued. So i have a vehicle now that im paying for that doesnt have any of that, and i wont have. I will never buy from them again or recommend them to anyone. read more

The absolute worst service department. Had my vehicle over a week due to no parts. I've called repeatedly and been told no service adviser was available to speak and needed to leave a message. No one ever calls back. I've had to drive to the dealer twice just to get them to answer questions. Each time I walked into the service center to them all sitting at the counter playing on their phone. Their rates are twice the local competitor service centers and twice the worst service. Absolutely disgusting. A horrible mark against General Motors. read more

I want to give a shout out to Cara. I bought a car with 4k miles on it at a dealer in another state. The check engine light came on, and Cara was fantastic with helping me get a car while mine waited to be looked at. The team saw something wasn't right on the paperwork after they gave me the car back, and texted me asking me to come back in to get it fixed. Thanks yall for taking the time to look into it further. It is still being dug in to, but I appreciate the communication and Cara's help! read more

Horrible, horrible, horrible We live in North Carolina, many miles away from Little Rock. A car was purchased in our name from Bale Chevrolet for 92k dollars. One of the lovely Chevy corvettes advertised. Bales website is not secure enough. We were told on the phone from the owner that "this has happened to us before". Maybe take better safety measures so future people don't have to deal with this chaos?! We worked with the Little Rock detectives to find more Information of where the car was delivered to. we found out that it was "delivered" to a North Carolina address that DOES NOT EXIST. So maybe your delivery drivers need better background searches? Or perhaps maybe look into the other fraud purchased car and see if that address exist either?. Things seem suspicious within this company! read more

Ron (Salesman), I really thought this time maybe that you were serious about selling the Z06 and treating a previous customer with a little more respect. Ricky (used car salesman) was very insulting and talking down to a customer is not the way to do business. Either Hunter doesn't know what's going on with his sales staff or just doesn't care. Either way, you'll never get my business again and be rest assured I will let everyone know in the Central Arkansas Corvette Club and anyone else who might ask my experience with Bale Chevrolet. Having not communicated with me for over six months when we started this back in August 2023, I was a little shocked to even hear from you the other day. Ricky, the large bald guy is the perfect example of what not to be. A typical example of what people think of car salesman RUDE and shows NO CUSTOMER SERVICE. My 2021 Z51, 3LT, did not drop $40k in value in 3 yrs. I paid $99K. I was wanting to spend another $175K on the Z06 that I built On Chevy Website and you have a copy of. I can almost be 100% positive this letter will never be read by Hunter. Prove me wrong! DC Below is the link to a real Corvette dealership. https://qbljzv.clicks.mlsend.com/tf/c/eyJ2Ijoie1wiYVwiOjU4MjMwNSxcImxcIjoxMjE2NjYyOTI5MzY2MDY5NTksXCJyXCI6MTIxNjY2MzI2OTgzODcwMjIyfSIsInMiOiI0NjhkODRhMzJkMDllNzMxIn0 read more

DO NOT USE THE SERVICE DEPARTMENT. Took my truck in for a high pitched whine. Had to call them after 24 hours to find out the tech couldn't duplicate the noise And turned it over to the foreman. After I walked the rep through it again, he came back and said the coolant had a slow leak. I have the screen shots where they tried it 3 times and then said there was a safety issue afterwards. Wanted to charge me an additional $800 to service the truck before trying to figure out the problem again (after the $140 to not do the job I paid them for). 2 weeks later my transmission went out and got towed to a different shop. read more

Bale Chevrolet is not a good citizen for Little Rock. I cannot support Bale Chevrolet based on what they are planning to do to destroy River Mountain Road in their request for a zoning change. They want to remove all the beautiful trees and green space along the bike and walking route leading down to Two Rivers Park to build a huge Car Dealership! This will ruin the look of Little Rock coming across the 430 bridge into the city, and will ruin the forested walking/biking connection to Two Rivers Park . No one wants concrete, cars, bright lights and noise in that location. Bale, please stay on Chenal or pick a better spot. There are a great number of people VERY angry with Bale for trying to ruin one of Little Rock's prettiest "natural" spots. That area needs to be acquired by the city and connected to Two Rivers Park to preserve it. read more

Bale Chevrolet Company - Bale wants to destroy the River Mountain Park and Two Rivers Park area. - Car Dealers Near Me - Little Rock, Arkansas

This dealership has the worst service department I know of. Minimum two hours for an oil change, they lie about everything. I brought my truck in, had an appointment with warrant transmission check. Supposed to be out in two hours, transmission flush. Told service guy I did not want them to do anything but that. Two hours later, I texted service guy to ask when my truck would be ready. He comes out and lamely tells me they've "been working on recalls", and were about to take it to the transmission guy, who wouldn't be able to do anything for two weeks. I got up early, wasted my time. Not the first time with this sorry outfit, but will be my last! read more

Live out of state make appointment for new rim and installation of receive at least 30 reminders of scheduled service prior to appointed service. Sat 2+ hours absolutely zero done! Knowing we are waiting on site for service due to being from another State. Then hour 3 a horrific rain/wind storm blows through LR and knocks out their power (Outside their control). Finally after over 3 hours later tell us they did nothing absolutely nothing had car over 2+ hours before the storm hit. Car purchased new in 2022 still waiting for chip also. Called them about it third attempt they act like they had no idea and ordered it but again can't tell you when will be in. read more

Worst service ever seen by dealer service. I came for locked rear seatbelt and without any checking or looking at it, the lady their told me it needs to take whole seat to fix the locked seatbelt and it is will not be civered my 2021 new car waranty. They will charge me 119 $ per hr. Anyway i searched in google and i found the solution for that bad seatbelt. Definetely its my last chevy car and last time being in bale dealership. I can tell who was there but I believe its whole dealership policy. read more

This Chevy is located across the small shopping mall where Old Navy is. I go to this Chevy because it's on the way to my wife's office. I do love that they have the complementary muffins that disappear quick along with the coffee and occasional popcorn. I also did purchase my 2018 Equinox here. Service here can be quick depending on what you are here for. read more

I will never support a business who wants to move their location and clearcut a beautiful area just so they can get more "visibility." They truly want to pave paradise and put up a parking lot. read more

Emily Rodriguez is the worst service advisor. She was rude and unprofessional. She consistently provide misleading information then tried to get an attitude. Not to mention, her refusal to provide a service today! I have never experienced this kind of service at Bale Chev and I have dealt with this organization for years! read more

Would give 0 stars if I could. Customer service is completely rude. This was our first time being a new vehicle we're both just graduating college and aren't familiar with it so we got a family member on the phone to help out that works in the car business, and they got angry and didn't wanna talk to him. Belittled both him and us and acted as though he didn't have time for us. Walked away and said he wasn't talking to us about a deal because we wouldn't speak without the family member hearing. Have been to several places just to get a pricing on a vehicle and none of them treated us this horribly. Highly suggest to take your business elsewhere. read more

Very disappointed with the customer service from Bale Chevrolet! I am a new customer due to their location and purchased a used vehicle in November 2019. I took the truck in for squealing brakes after less than 1,000 miles after the purchase and they kept the truck for 2 days, this is after they told me they would work the repairs in and would have it back the same day as I dropped it off. After being told the truck Would need pads and rotors I told them to put the truck back together and I would come get it. They charged $134 for their inspection and attempted brake work. It was understood the brakes were my responsibility with purchasing a used vehicle, but it is unacceptable to have multiple undelivered promises with blame being placed on anyone else. I will be returning back to Everette even though they are out of the way. Sometimes you have to learn lessons the hard way, but wanted those interested readers to use my experience to guide their decisions. read more

If you buy a vehicle from them, don't expect them to care about your opinion of professional service. I notified them on Monday that I'm going out of town Friday, and that my paperwork had still not been received (which contains a check for the taxes per our negotiations). I talk to them every day, and finally Thursday afternoon they inform me that it got mailed out, and that it's now my problem. I relay to them that I do not see it as professional customer service to get me something the day before and not accept any blame. But of course legally (assuming the paperwork is received in time), their butts are covered so the sales guy (Jared) and manager (Jessie) basically say it's your problem not ours. My favorite quote though is "customer service is an opinion and yours doesn't matter". I let them know that there will be no future business, and the managers reply "okay". read more

Brought my car in on 6/14/14 for servicing before leaving the country. Upon returning to the United States and revisiting Bale expecting for the problem to be fixed, I learn that the team hasn't so much as even looked into the problem. In addition, they began to attempt to negotiate payment for the repairs they promised would be on their dime. Fast forward a week informing us that they have only begun to work on the issue. read more

I took my car for service and It was my first bad experience there. I know find parts has been hard for everyone but you must be honest with customer how long your car will be there instead of focus on sales and charges customers. I took my car for service I was more disappointed with advisor name Emily. she was more focus on charges me then keep me update about my vehicles. I could tell there was a attitude in the air. it looks like she hate her job or something is up because you can feel it when you work with her. Others folks was more friendly and talked with you with compassion. I gave her the opportunity to work on it and give her time but then My name on my contract was wrong and made me paid and she didn't care In changes it before I made payment. she wanted to charge me for loan car when it's not customer fault Car be there long. it's was a lot excuses and excuses instead of being honest before work on customers vehicles. i received great customer when I brought my wife car there and did my service repair with Stephen and others folks at bale but this time I was not happy. I'm not sure what's going on there but it was not like that before. read more

This is the worst service department EVER!!! My daughter is in college and they gave her the run around and tried to take advantage of her and charge almost $1000 to tear into her engine just to see what was wrong. NOT fix it. We had a diagnostic run TWICE at a reputable automotive service center just to be safe. It was something fairly basic that GM is responsible for. But apparently Bale wouldn't make enough money so they chose to TRY to take advantage of what they expected to be a nieve and frightened college student. My husband got involved and their trap didn't work. No telling how many people they rip off. We are a GM family and have never been treated this way at other dealerships. Shame on you, Bale. read more

I was making a cross-country trip hauling my horse from Texas to Missouri. We made it to Little Rock and my Avalanche started making some strange noises. The team was able to get me in first thing in the morning and got me on my way later that day. It was a pricey fix, but the service was so great that I would definitely go back if I'm in town ever again. Johnny was especially helpful and made it so we could get on our way as quickly as possible. read more

The bald old white used car sales manager is racist and sexist. If you're a female or a person of color save yourself the trouble and look elsewhere. Drew or "Andrew" the sales rep that worked with him on my cash offer was less than incompetent to do his job. The old sales manager is a pos- he literally showed me out the door like I was a dog for asking for a higher cash offer of fifty dollars -yes fifty- I CANT...-instead of just saying - no that's all I can do he got red in the face and basically kicked me out the door and as I was leaving said if you want the offer it'll be here on Monday if not I don't really care. This place needs to be shutdown. When I was inside waiting to see what they offered me for my car there was a black couple that was test driving a car and all of the white men literally gathered around the door as If they were gonna steal the car. It was disturbing to watch. As soon as I walked in I felt uncomfortable. I will never give this dealership my business. read more

I bought a used 2010 BMW 535i with 82k miles from Zach Hambrich at Bale Chevrolet, and was/am very unsatisfied. The car stopped running within 3 weeks and they will not help. We arrived shortly after 6, the paperwork was supposed to be prepared and all our info had been faxed in advance, but we didn't get out of there till after 10. They had us provide more paperwork than i have had to before or since. After asking for a letter from my employer of 2 years i tried to cancel the deal, but then they allowed the deal without it. 2 days after the purchase the right rear tire was low causing a low pressure warning. The Tire/wheel warranty isn't available "everywhere" and not at all on my BMW as i was told it would be, and after fixing the tire out of pocket and requesting a refund on the policy 2 month ago it still has not been refunded to the bank. When i ask about extended warranty the finance guy said "it's not worth it on this car, i doubt they even offer it" A few days after the sale i received a call from Zach saying "The payoff on your trade-in was incorrect, and it looks like 417.15 is still owed. Your going to have to call the bank and work something out." I told him i would not be paying on a car that they now own because they are the ones who called, got the payoff, and supposedly know what they are doing. The car would no longer stay in gear after less than a month of driving it then would no longer idle after i got it home. Zach told me that i could bring it in to be looked at but they would not provide assistance in the cost of the repair. So far i have made 2 payments on a vehicle that doesn't run, while saving money to get it fixed. DO NOT BUY A CAR FROM THIS PLACE! read more

False advertising. Bale Chevy sent me a mailer with a fake scratcher saying I can win up to $25,000. I scratch it off and it says I won $2,500. I called the number on the card and it went to a computer message that was buggy. I called the dealership off their number on maps and asked if the mailer was b s or if I really won $2500. They said yes it's real I won and to go to the dealership before 7pm to claim it. I asked if it was cash or if it's only towards a new car. She told me that it was cash they would write me a check. I drove down there it was probably 20 miles from my house so out-of-the-way for me. I went in there and asked the first person that I saw how I claim the prize he told me oh you have to match your number to one of those numbers up on the Bolton board to win. It turns out that I when I got to the dealership they had all these reasons why I really didn't win anything but they gave me a fake diamond ring that must've been worth a quarter instead of giving me the cash prize that they had promised which made me drive over. This is bad business I would never buy a car from Bale Chevrolet Do you to this experience they have to be one of the more Crickety car dealers in Arkansas. read more

Do not take your car for service here!!Save your money$$We took our 2014 Cruze in on Jan 18 for our car burning oil horribly. It's still under powertrain warranty but of course the oil cooler wasn't covered even though it's connected to the engine. Fine we pay $1000 get the water pump and oil cooler fixed and then here we are on February 8th 2019. Car is leaking antifreeze and oil. The car drove in perfectly fine with no codes on the engine at all. They say they fixed the leaking oil and antifreeze and those were covered under warranty but now a code has popped up after they fixed everything that the throttle body has gone bad and it will be $375 to fix it,even though it drove in perfectly fine with no issues. We tell them fine let us drive it home and we will fix it ourselves, well guess what magically the gas pedal won't even work for us to drive it home. And they say that it had nothing to do with what they just worked on and that the electrical system could have went out at any time driving down the highway or at McDonald's. Even though the throttle body and the antifreeze leak are located in the same exact location. Please please please do not take your car here for service if they mess up on something they will not accept blame for it and the problems will just keep adding up. I will be posting on every online review and all over Facebook to let everyone not to take their car to this dealer for service. read more

On 29 Oct 2013 I took my 2009 Chevy Silverado in for a check engine light and tire wear. Later that day Paul with Bale service department calls me a tells me I need a catalytic converter, my master cylinder was leaking and needs to be replaced, and my upper and lower ball joints need to be replaced. Total price was over $3200. I told them that I didn't have the funds to do that at that time. They called my back a few minutes later and said they could do it for $2600. I told them I would just pick up the truck, for them to evaluate my truck and try to rip me off they charged $101.92. I then got a call from a sales person at Bale saying that they had a buyer for my truck. I took my truck to the dealership that I purchased the truck from in Effingham, Il on 12 November 2013 and they looked over it. I did need a catalytic converter. But an alignment took care of the tire wear, no need for upper of lower ball joints, as for the leaking master cylinder it did not show to be leaking or ever have been leaking. I had the dealership in Effingham, Il change the battery and oil. So in conclusion Bale Chevrolet tried to replace and fix parts that were not faulty or broke. I tried to resolve this through the dealership, Jonathan the Service manager but all he wanted was to look at my truck. I have tried on 3 occasions to make contact with Hunter Bale the General Manager and he has yet to return my call. Bale Chevrolet is dishonest and shady. I have statements where they quoted me service that was not needed. Invoice from another dealership that fixed what was broke and didn't try to rip me off. Bale was trying to preform services that wasn't needed then charged me for the lies Ask yourself why I would take my truck back to a dealership that was trying to make unnecessary repairs. I have an estimate from Bale Chevrolet and the then a statement of work from Russ Braunecker GMC. It shows clearly that Bale was trying to replace the Master cylinder, unnecessarily and that an alignment took care of the tire wear. No need to replace the Ball Joints. The public needs to be aware of the fact that Bale is dishonest in their dealing. Bale is a cheat. read more

I recently took my car to get fixed at Bale Collision. They did do a good job. Josiah was very nice and professional when giving me my quote so that I could get my insurance company involved for payment. I picked my car up, it looked great. When I got home, I thought my light wasn't connected properly as if did not flicker on when I unlocked my car. Turns out, I was wrong and it does do that. So the problem is that my cup holder is broken, I remember closing it when I dropped my car off. When I picked my car up and slid it to close it, I noticed broken pieces. I immediately told Josiah about it and he said he would look into it and see what can be done. 3 whole weeks went by. I only talked to someone after I called to follow up on the matter. I was eventually transferred and talked to the collision manager, Don. He told me to bring my car by and he would look at it. I told him about my cup holder and he stated that Josiah sent him a picture. He went to say that I had coins in my cup holder. As if that matters. So when I eventually had the time to take it by there he said there was nothing they could do about it. I've had my car for 5 years, and the fact that they are insinuating that maybe I done it is unprofessional and very offensive. My insurance paid them almost 3K to fix my car, and now I'll have to pay $300 -$500 to replace something that I did NOT BREAK. But I will make sure my insurance company knows so they they can be taken off the recommended collision list, and I'll also make sure none of my family members, or friends spend any money there. Upset would be an understatement. Now had they called me back within a week, i maybe wouldn't be soo upset. But miscommunication, bad customer service, and inconsistency will NEVER be okay from any company. read more

Thank you for hosting us on the 25th Anniversary Corvette Caravan last month. The Lone Star Corvette Club would like to thank you for your support of such a great event. read more

I took my 2008 Chevy 3500hd LT with auto start. I took it in because I WANTED to get the fuel filters changed they only have 30% left on them so why not? Also I have this annoying thing that happens every so often after I drive it. It will just idle with the key out of the ignition from minutes to apparently now hours! They kept it for a week and ultimately said there was nothing wrong with it.? Well I drive it home and it runs fine hmmm, maybe I am imagining things? Well later that day I used my auto start and guess what, truck wouldn't die again. That went on for about 15 minutes before it died. Tonight I went to my store truck wouldn't die took truck home and parked it with keys in hand still running mind you. Left on daughters car for 5 hours came home and truck was still running 5 hours!!! Oh yeah but there is NOTHING wrong with it. I am calling a mobile mechanic out of hot springs someone that will actually CHECK and do what the customer wants not what the business decides on doing. I am not a poor dumb ass that strolls up on the service department with all kinds of excuses of why I can't pay my bill! So I will not be back to another Chevy dealership again no way!!! I thought the customer is right but I guess you only worry about how much a job will work your employees pathetic. read more

Would be a ZERO rating if it would let me. Very disappointed in what I though was a solid/reliable dealership. Service Department is the worst I have seen. Employee are very condescending/rude to say the least. Bought a new Trail Boss pick up in 2020. Tires had an excessive amount of road noise from the start. Only got worse as I drove it. Had tires rotated before 5K and again around 8K. Road noise continued and took to dealership. Service department road with me and stated that even they though it was loud. Service Manager came out and stated that front tires were "feathering". This was around 12K I believe. Stated that in Arkansas there are many potholes and if i hit one it could cause the alignment to be off and the tires to feather. Then said "you know when these vehicles come from the factory they put soft tires on them to make them ride smooth". I then stated is that my fault if they do and the tires wear out prematurely? I'm the Customer. So at this point they rotated the back tires (good ones) to the front and the front tires (feathered) to the back and did an alignment. I just recently took it back to the dealership due to the continued "loud" road noise and it getting worse. This time i entered the service department and began explaining to the lady what I was back for and as I was giving her a rundown on what had been done so far I stated that I had seen on Chevrolet.com some blogs about the Chevy Trail Boss and running the Good Year Wrangler Tire having some issues with the tire "feathering". Exactly the problem I was having. Without asking for his input the gentleman working in service standing next to my technician stated "well you know that you can't believe what you read on the internet and on all those blog sites" in a very condescending manner and tone almost coming across like I was stupid! What? First I don't remember asking you for your opinion and I went on to state that just telling you what I saw on Chevrolet.com. Then another lady from the service department chimed in and stated "well you know these Arkansas roads are full of pot holes and it only takes hitting one to throw off your alignment". This was the same scripted response that I was given by a different service technician a couple months earlier. Is this like a canned response they teach you in Bale Customer Service Class? I know there are pot holes on the roads and i assured them i had not hit any and then they ask "well what types of roads do you drive daily"? To which I replied I drive about 6 blocks to work and outside of that strictly interstate miles. Not dirt, gravel, back roads, etc. In addition I was starting to feel some "hard shifting" in the transmission which was common in some trucks with the 8-speed transmission and there was a trans-flush that was a recall item to fix the problem. So i had this appointment scheduled two weeks in advance. Took the truck in at 0700. Was told it should be ready in 3-4 hours so at 1200 noon had not received any call from the dealership so I called. The service technician stated that it she would check with the tech working on it and let me know. She called back and stated he was at lunch and it would be ready by 2:00 pm. Called at 2:00, still not ready and stated the tech was at lunch? Thought he was at lunch at 12:00? At 4:00 pm I drove down to the dealership and the technician stated that she would call down to the garage, speak to the tech and see what the issue was. Tech working on the truck stated that "he just figured out that my truck did not have the 8-speed transmission it had a 6-speed so the "flush" would not work. So they had my truck from 7:00 am to 4:00 pm and had done absolutely NOTHING to it! Are you kidding me? So they kept the truck a week only to tell me that they had driven the truck and were not able to generate the hard shifting effect? They did acknowledge that they did hear the road noise and recommended a tire rotation and alignment?? I asked what good that would do? They had just done a rotation and alignment before (putting the good tires off the back on the front). Now the back tires were feathering on the front just as bad or worse than the front tires had originally. The gentleman in the service department that had made the comment earlier about "not believing what was on-line) then stated "well you know if you hit a pot hole or something"?? This was now the 3rd time this attempt at an excuse was given. Before leaving I walked down to the garage to talk to the tech that had worked on the truck and he explained the transmission issue that he was not able to diagnose or fix. He also stated that he checked the suspension for me and did not find any issues. He asked if the tires had been rotated and aligned. I sated "yes", back tires moved to front and since then those are feathering worse. He then stated "that should not happen or you would not expect that to happen if they rotated and aligned? Needless to say nothing fixed and ZERO help from Bale! read more

Okay so this is the second car I have bought from Bale because they offer free oil changes. I've had the car maybe 8 months and i went in for an oil change And my car check engine light came on asked if they could look and tell me what it was not knowing they charge 120 dollars just to run a code when I can take it up to auto zone for free. Then they come back to me telling me it'll be 120 to fun the test and then if you get it fixed here it's free (NOT). They say they were running the test and this point I've been there for 2 hours I got there when they opened. Then she comes back with a 560 dollar estimate for spark plugs and ignition coil. Which is over priced but I was gonna have to pay the 120 dollar to them regardless. So I had them fix and she's said okay well once we get the parts which should take long it'll only take 45 mins so you should be here for another hour or 2 tops. Tell me why I'm there from 8:00am-430pm? Had I known it was gonna take that long I could have left. Well now barley 2 weeks in the check engine light comes on again I go to autozone have them run it and it's the same issue I just had replaced. So at this point I'm annoyed money I'm calling can't get ahold of there service manager who is no help what so ever. Kevin is his name. Tells me to bring it in he will look at it. And I said okay brought it in and he didn't even come up front to talk to me or say we have it handled I'm sorry for your inconvenience nothing. Then I don't hear anything from then til the next day at noon and there's liquid on the spark plugs and they don't know where it's coming from. That's all I hear til the next day where they call at 830 and say okay it's a manufacturer problem and we have to send your car to them to fix. What I don't understand is how you didn't notice the liquid the first time you changed it as well as I told you to look to see if there were anything from the manufacturer that could cause it. So now My car is just sitting up there waiting to be taken to ford because they can't do anything with it. And are in no hurry to get it over there or give me a refund because it was a manufacturer problem that's just gonna keep happening til they fix the problem. So stay clear of Bale because they have been rude and not helpful or in any hurry to get my car fixed that I'm making payments on and is my only vehicle and will not give me a courtesy vehicle. read more

Sleazy Dealership, sold a car from under my nose after a down payment was made and financing was approved. Upon seeing a used car listing at Bale Chevrolet, I contacted their sales department. A sales rep named Jared Horton provided the info and details about the vehicle. All checked out good and I immediately made a 30% down payment. My personal info was forwarded to Charlie Hall for financing. I have a credit score of around 750 (very good) and I outright own my home. The next day, Jared Horton assured me that I was approved by Capital One bank and he said this is a done deal. The following morning, I received a call from Jared saying that his manager, Tim Hall, has decided to sell the vehicle to someone else. My response was, "But I've made a deposit and I was approved for financing. Why sell it to someone else?" Jared responded, "I have no say, that's Tim Hall's decision." From that moment on, I realized that such sales tactics were down and dirty, not as I would expect from a certified Chevy dealership. Jared continued to fake it as though he was upset about the car being sold to someone else. When I mentioned the legal aspects of customer and dealership rights, he became rude, defensive, and said, "I will hang up if you continue talking of such things." In my several attempts to contact Charlie Hall and Tim Hall, no answer or call back was received. Four days after making a down payment, I received a call from Tim Hall. Tim said, "We will issue a refund." I asked Tim, "Why sell the car to someone else?" His response was, "Capital One bank needed proof of income for financing." I said, "Sir, Capital One bank just assured me over the phone that my loan is approved and they have contacted my job for verification." Tim rudely said, "We're here to sell cars." And that ended our conversation. This is a sleazy dealership from my experience with shady people. It's about money, not honesty, customer service or integrity. A certified Chevrolet dealership that took a down payment, ran my credit, assured me of the sale, then sold the vehicle from under my nose in a matter of hours... very disappointing. A complaint to Chevrolet was made and a complaint to the Arkansas Attorney General Office will be made of the fraudulent tactics and actions of this so-called "dealership". And please, I don't want a fake apology from the owners. They should be well aware of the happenings. read more

My husband and I came here about a month ago inquiring to purchase a box truck we went in and waited about 45 for the man to come back and tell us .... He couldn't pull up any info on the truck ???? And that he would email the info when he received it .. He never emailed us so.... We go back in there today and we waited and waited and waited for this man to walk back and forth to get keys etc. finally the salesman gets back over to the fleet section and then he goes in a glass room and starts chatting with other salesman like we weren't setting there waiting on him ??? What the crap is wrong with you ppl ? We are fix to purchase a 50,000.00 vehicle and you guys can't even give us prompt accurate service ? Negative ... On our way to hot springs to find a box truck ! Sad ! read more

RIP OFFF! Tried to purchase truck. Got to sign papers and they tried to rip me off on interest rate of 6.75%. I have 839 middle credit score. Went to landers gave me $2k more for trade and interest rate of 3%. Last and final time I will ever try to buy from these jerks. Mark, used car manager, needs to work on his customer service and people skills. My salesman knew absolutely nothing about vehicle, process, etc, he was terrible. 3rd and last time I've ever tried to buy from these guys. Don't waste your time. Go elsewhere! read more

I have never had a better experience. I drove my 1985 s10 from California heading to North Carolina and had some issues once we got to Little Rock. Right away I was greeted with a friendly smile and Justin Ledbetter did everything he could to make sure I was taken care of. Luckily nothing ended up being wrong, I mean it is a old truck. I wish I could give more than five stars! read more

I brought my car in to get a new ECM installed, drove it home and noticed I was getting very very poor gas mileage. Popped the hood and found that the air intake was loosely attached and a hose coming off of it was not even attached and was laying on top of the engine. Also, car is currently throwing a P0315 code which is 'Crankshaft Position System Variation not Learned' telling me that the ECM was not properly programmed. read more

Horrible customer service. No one came to check and see if we needed help. Very rude car salesman never again will I step on Bale Chevrolet car lot. read more

We made a deal over the phone. We live 3 hours away. I asked our salesman do I need to send you a copy of the check to show proof we are coming for the truck? He said no I'm going to let my sales manager know, now you are getting it. We told him we'd be leaving work early the next day to come over to get it. I get a call the next morning-saying that one of the other salesmen sold the truck the night before.... and because he had worked for the company for 30 years his sale over ruled my salesman's sale... If this is the true story then I think it's very unprofessional and low down to do customers that way! We would've gladly put money down or anything but we were told it was marked as sold! If I were my salesman I'd quit! I would not work for a company that allows employees to treat others like that. It shouldn't matter who's been there longer.... it's about the customers you made a deal with!!! read more

Don't be fooled by any positive review on Bale Chevrolet. It is most likely an employee. Bale Service is the worst I have ever dealt with ever. They are incompetent and will deceive you and tell you that some is fixed when they clearly haven't even looked at it. If you take your car to service for regular maintenance, be sure to tell them everything you want done. They don't even have the sense to check with GM for the requirements. Having to deal with idiots with no common sense3 and unable to think for themselves is just sad. NO CUSTOMER SERVICE. NONE. Never going back. Will tell everyone I know to avoid them like Herpes. read more

I was ripped off by the Bale Chevrolet service department. I had my Tahoe in for a tire rotation, all fluids to be replaced and a noise in the front tire. The tires were not rotated, I was overcharged for labor that was not performed (not just the tire rotation) and it appears the mechanics use channel locks to do their work. I always mark my tires when I ask for a rotation to insure it is done and sure enough when I picked up the vehicle the tires were not rotated. When I went back in to tell the service desk they wanted me to talk with the person that wrote up the service but he as not around (not very customer service friendly) but the service guy said that they sometimes mark the tires themselves because the mechanics don't always rotate them. So even Bale knows there is a problem. And having your own employees pointing fingers at other employees is a horrible way to service customers. They didn't have time to rotate them that day so they come back and I would get a free oil change. I left as I was not happy. When I got home I looked at the other work they did as they called me during the work and said that the master cylinder was leaking and needed to be replaced. It was a new master cylinder but I could see plier teeth marks on the nuts that connect the brake lines to the cylinder. That is not how a professional mechanic does work. And I had not noticed any leakage from my cylinder or braking issues so now I question whether I really needed a new cylinder. And as the other work I had done was fluid replacement that was very expensive (oil, transmission, four wheel drive service, cooling) I question whether any of it was done. I also reviewed my bill and there was more labor hours listed than my vehicle was there. So I went back in on a Saturday and first was told to talk to the person that originally wrote up my service but he was not there. So I told the guy that I wanted my money back for the tire rotation and was told that they can't give refunds on Saturdays as there is no cashier. That seems ridiculous as I am sure they sell cars on Saturday and they have service. I also asked about the labor hours and I was told that they charge what GM says they can charge even if it does not take that long. So I said to him, "are you telling me you charged me for labor time that you didn't do?" and he said yes. Nice way to make extra money off your customers! So obviously I will never go back to Bale Chevrolet and good luck to anyone that goes there. I would also give no stars if I could. read more

I would give NO stars if that were possible. WORST CAR BUYING EXPERIENCE EVER! Not trustworthy, lied and didn't even detail the new car at delivery. Salesperson was NOT helpful, Internet Manager rude, general manager is weak at best. RECOMMEND THAT NO ONE EVER DO BUSINESS WITH THIS DEALERSHIP! read more