This place is a life saver, I, was one of those stupid people who didn't realize that my passport…read morewas about to expire in like 3 weeks and I had a trip planned, and paid for. The staff at Justin was amazing. They were so professional and so calming. They first told me, I got you. It's all good. They took me through the process step by step, took the required photos and got my information. All in all I got it. P.S. I had to get a visa for China and the website was overwhelming to me. But have no fear, Justin documents to the rescue. To get all the paperwork for our visas would have been a nightmare. Again they were indispensable. We got everything we needed and there were no problems.

I cannot say enough great things! We have a family trip to Mexico coming up and I didn't realize…read morethat my passport had expired because we lived in a time warp during the pandemic. I called around various services and really liked Jackie who I spoke with at Justin Documents. She immediately was calm, collected and reassured me that they could take care of the passport renewal in time. When I went to their office with the materials I needed to provide, they were beyond helpful, evaluating every line of my documentation and even my passport photo to ensure that no small detail caused my renewal to be rejected. I got them everything on TUESDAY morning and they had my new passport that THURSDAY! I was amazed. And while the service isn't cheap, it's on par with or less expensive than many competitors. So glad I took the chance on them!

I just came back from an Antigua group trip in the caribbean that was planned with JB Luxury…read moreEscapes and I had the most wonderful experience ever, From the hotel to the flight just magnificent...I had such a great experience . Thank you JB Luxury Escapes Jane

Thank you for putting together an amazingly EPIC vacation. We couldn't have asked for more. Each…read moreday we would say this was the best day. Finally, we concluded everyday was like a dream. You are the best Joan I will come to you for all my travel needs and give you a recommendation to everyone I know who is planning on traveling. Derrick

AVOID AT ALL COSTS!!! Our driver Corrado Meneghini arrived earlier than expected and was rushing us…read moreto depart earlier than our designated departure time. We arrived at the Malpensa bus location that was described only to discover that our driver chose to pick-up passengers from another point in the airport. He was unable to give us proper instructions to find his location, proceeded to be rude and insulting, and THREATENED to leave us behind if we could not find him (and this would still have been at least 15 minutes before our designated departure time). The van and location were unmarked and did not have the Arriva name, making it very difficult to find. Even people who worked at the airport station were unaware of the location. When we departed Milano-Malpensa for Aosta, we were still 10-15 minutes ahead of our original departure time. We would not recommend this bus service and would highly recommend taking a FlixBus instead. We have extensive experience traveling through Italy, and this was unlike anything we've ever experienced.

After reviewing these reviews from Arrivia I am glad I haven't booked anything. I was on the phone…read morelast night with Michael P over an hour we went over a few different cruise packages. I decided on 2 options and asked him to send via email so I can go over with my bf. I didn't receive so emailed him and said time runned out guess his day was over and he said he would send today. Today I received an unbelievable email: My apologies to be honest i forgot all of the prices that we discussed because there's a lot of destination that we look over. You are a professional working for this company and you don't Write anything down, really??? Print!? Nothing what a complete waste of time with this company. I for sure will be planning my own trips!

Nella has been thorough, accommodating, patient and resourceful. I can't imagine anyone being…read moredissatisfied with her work or her attitude. We've made lots of changes to our itinerary, and she's rolled with them without any complaints. We never worked with a travel agent before, but she's saved us time and money, and made valuable suggestions for our travels. We look forward to working with her again.

attentive inventive and wonderfully good at the job. a close relationship for twenty five yearsread more

DO NOT USE! Zero…read morestars if I could. I thought we found a good solution for party buses for a client's party, but Nick was awful to work with and did not deliver on the day. He also made us pay in full so there's no way to even get reimbursed for HIS MISTAKE AND TERRIBLE WORK ETHIC. We hired two buses and the second bus was almost two hours late. It was late because he booked him on another job in the Hamptons ending at 6pm. Our call time was 7 PM upstate New York two hours from NYC. No way he could've ever made that. Our client's friend who had a school bus had to step in and transport guests. Both drivers said they do not like working for Nick and didn't even have our contact info to keep us informed. We called, texted and emailed Nick repeatedly on the day and days after to discuss this with no response. I should've trusted other negative reviews. WILL NEVER USE AGAIN AND DO NOT RECOMMEND.

This company will take your money via Zelle, cancel your ride, and then not refund the money. The…read moreowner, Nick, reserved a ride for me and then a day before said he can not complete the service because he wanted to raise the price for the service. I asked him to refund the money; however, he did not refund the $600 even after agreeing that we will. Now he doesn't answer my calls. I will not recommend anyone booking a ride with them unless you want to lose your deposit and not get service. On top, the owner, Nick, uses profanity while talking on the phone.