My AC Picked the Wrong House My air conditioner decided to quit, but Ball Heating & Air had other plans. This is my third time using them, and once again they came through. Zach showed up the same day, found the problem fast, and had everything fixed in no time. Professional, friendly, and efficient. Highly recommend! read more

Just wanted to make sure that you are aware that I was scheduled for someone to work on my mini split today so I called out of work. I was just told a few minutes ago that they aren't sure why I was scheduled because there is a wait until the end of April. You have taken money out of my pocket for missing work and you have wasted my time. ** UPDATE** I was just reached out to by Ball (I assume they saw one of the reviews I left) and the offered free service today due to the inconvenience they caused me. Unfortunately I already have another company on their way at the time of the call, so I did not take them up on this. read more

Had to come in town for a shower leak in my rental property. I called this company on Sunday to replace the valve. I had the drywall and panel taken down to replace it. Said he would be at the house between 1-3pm. Called at 2:30 and they said they had to cancel. So here it is Monday at 2:30pm with no plumber and my second bathroom is torn apart and we can't get it back together for the renters. Now I'm scrambling around on Monday trying to get someone there immediately to help change this valve. This had made a huge mess and caused my renters to go more days without their bathroom. If he wouldn't have lied, I could have moved on to find a plumber that could actually be there and I wouldn't be dealing with this mess. read more

We requested an estimate of broken waste water pipes hanging under my mother's house (up on 12 ft piers) and to fix 2 Toilets. We were told the estimate would be free. They arrived when my brother wasn't there, and insisted to my mother with dementia that she had to pay for the estimate, which she did. They then provided an estimate of 517 per toilet (1034 total) to replace the inside tank parts, that cost $40 at Home Depot. They estimated 3800 to replace 50 foot of 2 inch white pipe, for work that took another plumber 3-4 hours to replace. They took advantage of my mother, charged when they said they would not, and provided an estimate 3x more expensive than the plumbing company that did the job. read more

Have used them for the last 2 years and have thought to myself, pricey but worth it. It wasn't until 2 months ago i received 2 different costs for the same job from 2 techs that i started wondering what was going on? Why is the same job several hundred dollars higher. Yesterday i called for a tech and granted i don't mind helping, holding a light or even letting them use tools i have, but to get an estimate of 800 for a part that costs $150 with at least 1 hour labor is criminal. I asked for a itemized breakfown of the 800 and was told they do not do that on there invoices. Ok, well how much is the part? Couldnt answer that question either. I knew the cost and did basic math, 600 an hr for a tech. I was told "Im paying for there expierence". OK. Shop around. There are better A/C Firms that are honest and wont milk you dry. Will never recommend or use Ball Heating and Air ever again. read more

Over priced goods and services. Their annual service contact for inspections is nothing more than you paying them to come into your home and try to sell you those overpriced goods and services. Came to do a tune up on my HVAC and walked in with a sqiemer bottle and a rag. When I asked if he was going to clean the unit he said that would be called a deep clean and would cost $259. So, essentially you oayy$180 for years of nothing. Mr Ball the founder of this business was a fine Christian man and ran his business that way. This company is not owned by him now. It is owned and operated by a national corporation that is running a racket! read more

Needed a leaky bathtub faucet repaired. Plumber gave me an estimate of $2500 so I declined to have it repaired. When he departed, he left the faucet wide open, then turned the water to the house back on and left. The bathtub was upstairs so it was about two hours before we discovered that the water was running full blast in the bathtub - thank heaven the drain on the tub was open or we would have had a disastrous flood in the upstairs. We decided to go with a with a local plumber instead - he did a great job and charged about one-third the $2500 price that the Ball plumber quoted. read more

Avoid this place, due to predator salesman that prey on the elderly . Extremely inflated prices to those who don't know any better. Please get 2 or 3 estimates , don't just let them trick you into buying a new unit. To the salesman just know that God is all knowing and all seeing creator be careful of who you defraud with lies, for Gods wrath will be greater than any financial gain!!No 2 ton units w installation should be 10k.... read more

I just want to start by saying that Ball was the most professional and courteous company I have worked with in a very long time. My wife and I just bought a house in Gulfport that was built in 1954. I inquired around and wanted the best AC business in the area. Everyone recommended BALL. I was not disappointed. I wanted a complete gutting of the old system and replacement of a top-of-the-line AC system. They delivered. The Team, (Jay, Sean, Dakota, and Tristen) walked me through all aspects of the project and were completely courteous with my "nosiness" . They replace the unit and replaced the antiquated electrical system parts without trying to upsell anything. They replaced the old fuse box with a modern breaker box at no extra charge. They ripped out the old ductwork and put in modern, properly sized ducting with extra vents where needed and finished in one day without leaving a single speck of dust behind when they were done. Very professional. I am 63 years old and know that I won't need another system for the rest of my life. Thank you Guys, your are the best! read more

Brother had arranged for a free estimate. I was unaware of that and apparently since they had someone different dealing with directly they decided to charge just under $100 for our "free" estimate read more

Fast and easy experience with them. Explaining exactly everything helps you understand the process. Fixed our air conditioner that quit working on Easter weekend! Came out Saturday and ordered part that came In Monday by afternoon Scott had us up and running. Thank you for the professional service. I will definitely tell anyone who needs help to call Ball read more

Update: this company will also try and steal from you. They have a monthly service, $14.99. Thought it was a good deal until I tried to cancel it due to their inability to arrive on time. I cancelled in May. They billed me in June. I called and they said they fixed it. Fast forward to July. Same results, only this time they assured me they would not only refund my money, but also send me a confirmation email. None of those things happened. I finally called and threatened to come to their office and have a face to face. They say they fixed it, we'll see. Avoid at all costs. read more

I look after my friends Mom and when her air conditioner evaporator coil started freezing up we called her regular A/C provider which happened to be Ball. Two techs showed up and after putting there manifold on the outside unit they checked the a-coil with a leak detector. They told us that the coil had a leak and needed to be changed and it was under warranty but replacement cost would be around $1,000. They also said they would change the filter dryer. Since they came to do the work while I was at a doctors appointment I was unable to confirm the work they performed. However I checked the condenser unit outside afterwards and notice they never changed the filter dryer on the line. It bothers me that the techs not only lied but now I'm wondering what other work wasn't performed. I spoke to the manager at the office and he sent another tech out to perform the work but I'm still upset that the original tech lied and wondering if he scammed us! read more

They were very accommodating...my 89 year old mother's a/c went out a couple days before the hottest days of the year (record breakers) and they were slammed busy...but they worked us in and the service call men were wonderful and caring and efficient and polite... The diagnosed the problem and then squeezed us in to put an entire new unit it a couple days later.... They cleaned up their mess and worked straight through almost 6 hours and did not even take a lunch break...and it was HOT...it reached over 100 degrees. I would definitely recommend them. Thank you, Ball Heating & Air for being so caring and efficient and so much more... read more

1 tech came put Freon in unit ; it didn't work. So another came the next day and said they would have to come bacK. We had an appointment for 5 days in the future. One day before the appointment they called to say they couldn't fix the problem without us doing maintenance in the attic. The tech should have told us that when he was here 5 days before. Not very professional at all. We have been suffering hot for a week waiting for them to fix our a/c. They did try to call but not 1 day before future appointment. The tech should have told us of the problem when he was here, not wait until later I wish I had looked at reviews because I would not have called them. They sure have a bunch of bad reviews. read more

I had a very bad experience with this company. The tech quoted me $30,000.00 to put in a new heating and air conditioner unit! A few days later, I received an invoice for approximately $27,000.00, for an air conditioner I didn't want and didn't need!I guess the company thought I'd think I was getting a real bargain with their new quote of $3,000 less. I have a 1400 square foot house so to suggest I need to pay thirty thousand dollars for an ac unit is more than ridiculous. I wasn't in the market for a new unit, and the technician knew that. The technician was only supposed to do a six month tune up. He claimed my unit was leaking refrigerant, so I called another company to come out, and they said that my unit was, in fact, not leaking at all. The technician didn't want to do a six month tune up as requested and paid for. He was more of a salesman, apparently not telling the truth to get a big sale. Without my permission, he went into my back bedroom, opened the closet door and started looking around in it, when I still wasn't in the room, and when I didn't give him permission to go through the house. He said before he left that he didn't do the tune up because I was the one that wanted to buy a new unit, which simply wasn't true. After he left I was able to get the air conditioner down to a cool 65 degrees, no thanks to him. Read the one and two star reviews; that will tell you if you should do business with this company. read more

The heating system in my home went out the first night of the freeze. I called Ball Heating and Air the next morning and tech Armando came to check the heater. The central heat was 27 years old, too old to get parts, so I decided to purchase a new system which would include the central air. The next morning Sean and David came out to start installing the new systems. They are a great team but faced a lot of road blocks because my home is almost 100 years old. They figured it out and got the job done. I want to thank them for doing such a great job. Ball was very helpful with this whole process, a great company to do business with. Thanks to all, MS Bennett read more

Call them to come do a service call because , our ac was acting up ! The service guy was a total jerk. He gets out of the van and comes in .He starts throwing $$amounts at me without even looking at the unit.Then he tells me that it was the thermostat and it would be $500 for parts and labor .I we to Lowes and bought a $21 thermostat and put it in .Needless to say I won't be calling them back !! read more

I have no idea how good they are at AC, but whoever drives the van with license plate HAR 4211 is reckless and dangerous. I know now I will never ever call them!! read more

Recommended $10,000 of repairs to get the heat pump working. Called another repair service, and they were able to fix for $129. It's doesn't seem right. There are people out there struggling to make ends meet and Ball Heating tried to make a sale at their expense. read more

Called to set up AC cleaning. They came out cleaned inside and outside units and I signed up for the preferred customer service. 2 cleanings per year and discounts on parts. Sounds great! Well, 3 weeks after they cleaned it, the inside unit froze up. Leaking Freon from coil that was only two years old.Called to have one of their techs look at it, he said coil was bad and needed a new one. Talked to manger on Monday who wanted another tech to look at it but would not work with us to offer even a discount on a new coil. I believe customer service is a big deal but in this case, I guess not. Will never use them again. read more

I give Ball a 5 stare they should get 10 stars they did a great job when you call they was very nice and they work with you .My air condition went out i call Ball they got someone out that day . They send Mr Ryan he did a good job and give me a good deal and he was very helpful.They sent out Sean and DAVID and they did a great job and very nice and very quick. they give me a Highest quality of service. they all need a raise Outstanding company! read more

Outstanding company! Thank you Zach for your expertise and professionalism!! Great company and breathing clean air! Highly recommended!

Highest quality of service at a rather high price but they have a lot of staff to pay. They are highly skilled, trained, and professional and that combination will improve the longevity of your unit. They have plans that promise a response time and with it a discount on parts. Check out the current plans and ask for Micheal(Mike), he's the BEST! read more

I needed a capacitor for my unit. Was charged 387 dollars. The part only cost 25 to 50 dollars and takes roughly 10 to 15 minutes to replace. I won't be using them again. I will be using a local hvac person who works for himself ! read more

I've had Ball Heating and Air for several years and have always received great service. When my AC stopped working this week they sent Earl to fix it and he was outstanding. And my AC works great now. Thanks to Earl for wonderful service. read more

Two years running unable to diagnose my A/C problem which took 1 visit by Fraziers. Last visit representative was too large to even get into my attic to even view my AC. Unit. Told mew and I quote " If it continues to act up I will refund you money." Then charged me $350 and left with my AC still not operational. Called and no return call;. Big name on the coast but, after the expensive ordeal of absolutely nothing more than showing up and leaving with absolutely no resolution and charging over a thousand dollars, I remained with average home temp of 91 degrees. After my last conversation with their dispatch, I find it is no longer locally owned. It was blatant example of not caring in the least for customers just building for what the former company would have fixed. Pathetic, simply pathetic. read more

They came and totally cleaned 2 heating and cooling units. Very thorough, knew what he was talking about, nice to deal with. I give them A+ read more

Charge customers for services not provided. We called Ball Heating and Air Conditioning who installed our heat pump five years ago to replace a bad capacitor (less $50) in our outside unit; which is still under warranty for parts. We told the technician before they arrive that the capacitor needed replaced. The technician was onsite less than an hour (41 minutes). He handed us a bill for $258. They charged $89 for diagnostics which was not performed and $169 for the capacitor (parts still under warranty). I asked the tech about the parts cost since our unit is still under a 10 year parts warranty. He said that is what he was told to charge. I called Ball and at first the girl was willing to waive the parts charge but, then said it was for labor. I asked her what their hourly rate was and she said it varies. I don't know how this company can stay in business when they charge for services they don't perform and charge $258 for less than one hour of labor. I would not trust this company. read more

We are new to the area, fortunately the previous owner left the info on her recent purchase of the air conditioner. The air has been on for about a month with no problems, but yesterday morning we noticed the it was getting warm, humm so we checked the circuit breakers, furnace area, changed the filter nothing. We called Ball not knowing​ what it was going to cost, surprisingly it will be a courtesy call. Lastly my husband checked outside and found a breaker, flipped it and it came on. Roderick was punctual and friendly. They transferred the contract to use and told us of our future rights, wow thank you. We most likely sign up with them when it is time to renew the contract. Seems pretty fair price for the services to be provided. Thanks for a nice the welcome. read more

They basically told me, because I wouldn't be buying my new unit from them, they wouldn't come to work on it because they make too much money from selling it. So you're telling me that if you go to do a repair you sell them a new unit or refuse to fix it? I didn't ask for any kind of warranty. I guess I just didn't realize customer care came last for this company. I did not enjoy the technician laughing at me just because I found a replacement unit cheaper than they would offer. Called 2 other a/c repair places and both gladly wanted my business as long as they weren't asked to guarantee the work they did. read more

Premium service and very educational AC repair guys. I couldn't be more impressed by the service . Highly recommended

Called for service due to a leak in the furnace/air conditioning unit. Rep called at start of the target service window to advise that tech was in route. Tech performed diagnosis and provided a handful of options. Completed service, unit appears to work better...... no leak. B/T/W - this work was done in a driving rainstorm. We needed a beach umbrella and several golf umbrellas to try to stay dry while work was completed on the outside unit. read more

Wow! I am so thankful for Ball. My ac unit was so old and out of date. About five years ago I realized it needed cleaning after a friend noticed my horrible power bill and then checked on my unit. I called Ball and got set up with them to come service my unit. The guys at Ball came out and told me that my old unit was so out of date that it was about to die and then they explained how a new unit could fix my power bill problem. Well, naturally I didn't believe them. They serviced the unit and began coming throughout the years which gave my old unit a longer life until it died this passed spring. Well, I called ball again and decided to bite the bullet and get a new energy efficient unit. Holy Smokes! The money that thing saves me every month! I kick myself for not doing it sooner. They were looking out for me all these years and I just thought they were selling me a bill of goods. It's so nice to work with people you can trust. Finally, an honest company to work with! read more

Great Christian owners. Best Work on the coast. Stand by all of heir work. A little pricier than others, but worth the extra money.

We have used this company for years and we are very satisfied with the quality of service and the friendly and helpful attitude of the employees. Brandon C is quick but thorough and takes the time to explain what needs to be done. We recommend Ball for all your heating and a/c needs. read more

Friendly, extremely competent, punctual and honest service. We have been customers for a number of years and have nothing but good to say about Ball. Thanks to Harry, Israel, Todd and Bill, who just installed a new unit for us today. They were here at 7:30 a.m. and finished before lunch. These guys know what they are doing! read more

I wanna make something clear before I get started. The only reason I am giving 4 stars is because of Jim G. We got our brand new unit a little over 2 years ago. Since then we have had nothing but problems. At first we only had to have someone come out once every 2 months. Even though that is still way to much, we didn't mind.....at first. BUT, as time went on our problem became more persistent. Yet, every time a technician came out, the cause of the problem always seemed to change. It was almost as if no one knew what they were doing, or they just didn't give a crap. Either way, our unit kept breaking down. It wasn't until our 1 year warranty was coming to an end And we were still having problems. They finally fixed it after we went to the facility and complained. And I'm sure that's due to the fact that they still have to honor a repair they never fixed even after the warranty is null and void. We renewed our warranty because we were not going to pay for every repair in the future. Regardless of the reason, suddenly enters Jim G. After only an hour, not only did he know what the problem was, but he fixed it for good. Sounds like a happy ending, right?.....wrong. After that, things were as they should be......for about 2 months. Suddenly our system was shutting down every two weeks no matter how many people they sent to "fix it". And keep in mind, no matter how many times we asked for the same technician, they kept sending someone different. Now, here's the happy ending you were all waiting for. After months and months of this they finally send Jim G. And wouldn't you know it, he came through once again. And just like last time, not only was he able to show me what was wrong, he fixed it. That man should be running ball as far as I'm concerned. Hes super friendly, professional, and skilled. So yes ball ac, you better be glad you have at least one efficient and professional employee. Perhaps ball is dropping the ball on their requirements for employment. But perhaps the real problem today is that it's way to easy to get a certification with a huge lack of experience. read more

This company and all the employees I have interacted with are professionals. The most recent interaction being with one of their technicians named Jared who has serviced my AC on the last two visits to my home. Jared is especially professional and has mastered his trade and is extremely thorough. I have had the company's service plan for a little over six months now and I will have them as my AC company as long as I live on the Mississippi Gulf Coast. Many companies could learn from this company on how to take care of their customers in all facets of customer service and professionalism. read more