New to the area, and I'm also a city person, so I'm always on guard with incredibly nice southern…read morehospitality since I've been here. Well... I signed up for Fosters maintenance plan and had their guy come out to do an inspection on my equipment etc. etc. I cannot tell you how comfortable I felt with him saying "we don't need to clean your vents because they're clean," and then he told me everything that was right about my equipment and air handling, etc. I'm just so impressed that he did not sell me vent cleaning, and I wanted it, and he said you don't need it. That's an honest person, and I believe an honest company hires honest people. If I could give them 100 stars, I would. Shout out to Zack and Spanky.

In town visiting my elderly parents for the weekend and their unit went out Thursday. They had…read moresomebody out Friday morning to let us know the outside unit needs replacing. A sales representative, Sam, came out later that afternoon and took measurements and looked at at everything ac related and installed a temporary window unit. Came back Saturday morning with a quote for new units and explained everything in detail to my father. What should have taken 15 minutes to explain turned into 45 minute trip. Sam took the time to sit and chat with my father about fishing and being in the service. Being in hospitality for 30+ years it is nice to see being hospitable is not dead. This time spent with my father made my day and made my dad smile. Sam is top notch, professional and most importantly personable. Thank you Fosters for treating your customers like family.

Same day service with periodic updates on the technician's arrival. Josh was polite and gave an…read morehonest assessment of what was required and recommended. I appreciated that I was not pressured to over spend and what to expect going forward. Moreover Josh spoke highly of the owners of North Bay Heating & Air and the trust they place in their employees. I was led to call this company from the Yelp reviews and website information and Josh sealed the deal by getting my unit back in service. If you straight answers and solutions, call North Bay Heating & Air, their service and prices were exceptional.

I called for someone to give me a price on a new unit - Dillard and Chris came out looked at my…read moreunit I asked them was it any way to fix because I was not ready to pay $7800 for a new unit they did exactly what I asked they fixed my unit which was minor they was honest and trustworthy - very friendly!! If and when I need a new unit I will definitely call them again!!! they are Best!!!!!

I was in desperate need of my heater to be fixed before we had a very rare winter storm in ocean…read moresprings ms. I called and within 24 hours it was fixed and just in time!! Thank you so much for your fast and wonderful service!

Spend your money somewhere else, these people do not deserve it!! I was a customer for 8 years. We…read morefinally were able to replace 35+ year old AC this year and got Ken to install it. 9 months later I have warped floors and slime mold growing out of my floor and we discovered a wet copper line running from the outside AC, under the house and up into the attic. So I call Ken and he immediately gets defensive saying he had nothing to do with the copper line or anything under the house and told me to call a plumber. I do and the plumber says no leaks, the copper line is dripping, call your AC company. I call and leave message with his wife and never hear back from them. Sent to VM when I try again. I call another AC place to come out and he said there is a valve and a joint that was broken, if I still had a warranty to call them. I call and get Ken's wife and ask for Ken to come back and check those things and fix them. Ken then calls me and wants to know what the problem was because I got his wife all "fired up"! I asked how did I do that? And he said by telling her all these things were no good or broken. He said everything was good and nothing is wrong with the unit. Tells me to call a plumber again. I told him I did. He said as long as the house is cool the unit is fine. He was very loud, rude and very defensive. I felt attacked and bullied in this encounter. I am really beyond shocked at his behavior and their treatment of someone who was seeking help and answers to a serious problem. I didn't accuse anyone or lay blame on him. With their handling of this situation, it leads me to think that maybe he did break those valves on install and he knew it but since the unit kept going he left it that way. And he never looked or checked the old copper line that he was tying into when he installed my new unit seems negligent and unprofessional and may end up costing me a lot more money!

Extremely fair price. Great quality work. He is definitely my go to now!…read more He was very diligent and made sure the work was done right.

From the owner: Reliable local service for repairs, installs & emergencies. Honest pricing and quality work you can…read morecount on. Call today: 228-243-5276

Replaced original HVAC system, with new heat pump. Great work, at a fair price. Seemed very…read morecommitted to our satisfaction.

From the owner: McGuffee's Air Conditioning and Heating service was founded by John and Lisa McGuffee in 1984. As…read morelifelong residents of the coast and we are dedicated to serving our local community with honest, dependable, and affordable service. We stand behind all of our work and will always be here to service what we sell. Our rates are usually lower than the industry standards and we give each customer all of their options before anything is done. We always treat each home we are in with respect. To our loyal customers: We appreciate everyone of you and we thank you for your business over the years!- the McGuffee family.

My AC Picked the Wrong House…read more My air conditioner decided to quit, but Ball Heating & Air had other plans. This is my third time using them, and once again they came through. Zach showed up the same day, found the problem fast, and had everything fixed in no time. Professional, friendly, and efficient. Highly recommend!

Just wanted to make sure that you are aware that I was scheduled for someone to work on my mini…read moresplit today so I called out of work. I was just told a few minutes ago that they aren't sure why I was scheduled because there is a wait until the end of April. You have taken money out of my pocket for missing work and you have wasted my time. ** UPDATE** I was just reached out to by Ball (I assume they saw one of the reviews I left) and the offered free service today due to the inconvenience they caused me. Unfortunately I already have another company on their way at the time of the call, so I did not take them up on this.

They came out quickly and completed the repair at an acceptable price. Our AC stopped working. I…read morewould highly recommend them.

Not very professional at all. We called to have an estimate on a new system installed. The owner…read morecame out to look at everything and said someone would be in contact with us the next day, in regards to the estimate. We waited until around 4:00pm the next day to get our estimate. We never received a phone call, so we finally called. They still didn't have us estimate, all they did was take our information down. I do not recommend, and will be finding someone else to do the install.o