I can only share my experience with Elation at Grand West. It hasn't been pleasant, and I'm…read morerelieved this isn't the only place I applied to, or I wouldn't have a place to stay in two weeks. I was genuinely excited to move here because it's out of the way and closer to my family. Since I travel 50-75% of the month for work, I'm currently on assignment. Unfortunately, they wouldn't allow me to take a virtual tour, so I informed the agent that my sister would come view the property. She made a casual comment that it was fine, but she emphasized that they couldn't discuss my application with anyone except me. As if I had asked or wasn't aware of this. It was quite obvious, but I suppose. My sister visited the complex, and in my opinion, they weren't very friendly. I was on FaceTime with her when she arrived, exuding a cheerful disposition and explaining her purpose. The lady recognized her because I had recently emailed. My sister attempted to engage in pleasantries, but they fell flat. However, I understand that it might have been due to Mercury retrograde. They provided her with a map and instructed her on the location of the available unit. That was the extent of their interaction. They didn't mention any of the amenities or other details. My sister drove around the complex and showed me the unit. I liked it. My sister remarked, "I suppose that's it. They didn't really say anything." Despite feeling a bit uneasy, I decided to proceed with the application. I was approved, and I chose a move-in date of May 31st. I paid the reservation fee. Almost two weeks passed, and I hadn't received any updates, but I wanted to move in sooner, so I set a move-in date of May 3rd, as there was a first-floor unit available. I sent an email requesting a quote, but I didn't receive any response. I sent a follow up email a few days later, no response. I waited a few days before calling them, as it was clear that no one was following up with urgency. I spoke to someone who informed me that they could not accept my payment documents because the name on the documents did not match my name. I use an alias at work due to the remote/virtual nature of my job, and my initials actually match my name. The girl on the phone told me that they would need my bank statements or to verify my employment over the phone. I agreed to having them contact my job, as I had no issues with that. However, as the conversation progressed, she informed me that they needed both my bank statements and to contact my job. This was a clear case of mixed messages, and I couldn't help but wonder if they were just trying to make things difficult under the impression that I was providing fake documents. Despite this, I decided to let it slide and remain interested in the place and would send everything in. She kept repeating that she could not switch my unit until my information was fully verified. I understood her point, but I also felt that she needed to know my plan especially since you have to reserve the unit you wanted and I had already paid. I requested that they send me an email outlining what they needed, as no one had reached out to me. It took me contacting them for them to even acknowledge that there was a problem. After several hours, I finally received an email. Within the same hour, I sent back the requested information, along with additional details. This was two weeks ago, and I have yet to hear anything back. It is evident that these people do not want me to stay at their property, and it is even more evident that I do not desire to live in a place that lacks follow-up and treats people as if they are committing fraud. Of course, the reservation fee is non-refundable. Which is very convenient for them. If you choose to move here, good luck, but I will never apply here or recommend them to anyone. - And to be clear, income isn't close to an issue and my CAREER is with a well known company! However, I don't know if I'm approved or denied. Which is asinine for a place of business. But I'm happy to have experienced this prior to moving in.

DO NOT MOVE HERE ! Do not move here ! When the old management was here things were great . But…read morerecently things have been horrible! I have lived here for the last year by myself and things just continue to get worse. The crime on cars is getting out of control, the theft is getting out of control , and the fact they want to raise my rent to a crazy amount is crazy ! I started off paying 1295$ and things were great but it's gone down hill.

Love it over here. Maintenance team is so friendly and takes care of maintenance requests always on…read moretime. Office has the best resident events!

the apartments are so beautiful and so modern. pool is…read moregorgeous and lots to do for example the gym.

This HOA is awful. The taxes and annual hoa fees are outrageous. Do your homework before buying…read morehere! In addition, they don't hold property owners accountable to maintain their lawns etc. They also charge outrageous fees when you sale your property in this poorly run community. The initial investment was great, but sadly they're not maintaining the investment they've made in the amenities. Examples are the poor maintenance of the gym equipment (bikes, A/V equipment in the gym, weights, pools, etc). I'm so glad to have sold the house in cane island. I loved the house, but not cane island.

Amazing new master planned community in the heart of Katy,TX…read more We are very happy with the location and the whole vibe of the community (very friendly and beautiful). It will be awesome once completed. We were lucky enough to get in early. I believe the amenity center (which looks amazing) will be done in november. If you access the cane island website through a mobile device, you can see which homes are sold and which are available. There are lots of other cane island homeowners like us who drive through the community whenever we get a chance because it is amazing to see all the progress. We see lots of Katy Police officers driving through as well, which adds some comfort. The living arches at the entrance way light up at night and change colors (so cool). They have also had a taco truck come out and a lobster truck come out recently. The tax rate is high but worth it, in my opinion! Other news: One of the playgrounds is going up, the splashpad and amenity center are going up, the sidewalks around the lakes are finished (mostly), light posts are going up.

I wanted to share an update on my experiences with management and living on this property since my…read morelast review in February 2026. It has vastly improved here. First, I believe that the courtesy officer is now onsite, who responds IMMEDIATELY to calls for assistance. He is polite, professional and quick to address your concern. There is also an HC Deputy and parks the vehicle up front for all to see, which we all appreciate for the added feeling of security. I think he is the courtesy officer. Second, the noise above me is still there on occasion but NOT during quiet hours. Also, after i called the CO, who talked to the occupant about it, the issue alleviated. One another occasion, the people below me had a party and the music made my apartment floors vibrate! I called the CO and he had a chat with them and no more issues at all! Management is extremely proactive in their communication and addressing issues such as parking, trash or noise complaints via email and text message. They are taking our quality of life here seriously, that's my impression. The one thing that I have noticed is that the trees on the property aren't being trimmed as before. The landscaper told me that he was told by his boss not to trim them anymore, not sure why that is. But the rest of the property landscape is clean, it could be a little prettier, but I am grateful that its clean. I hate trash and bad odors! Pest control is quick and easy. I have never seen a roach just gnats. But I control that on my own. We also have to take ownership of our own spaces and care for it. Parking is great. Plenty of spaces for me and guests. You don't have to worry about towing as long as you don't park in red-zones, block a garage or designated covered resident parking. All in all, I tell everyone I love living here.

I recently visited the complex in search for something nice. On the day of my appointment to tour I…read morewas greeted by such warm and friendly office staff. The manager Malaysia is truly amazing . She's very professional and has the upmost respect for her senior applicants. I've visited many apartments but this is the best by far. I highly recommend them. Thanks for being such a blessing to me.