I placed an order this past weekend for a party. My order was roughly for about $650 worth of party supplies. The tables and chairs delivered were fine, however, the rest of the order was not. Not even an hour after delivery, nearly half of the balloons had popped!! The party wasn't even scheduled to begin for another 2 hours and already the decorations and large balloon setup were half intact and looking like crap. We also ordered a snow cone setup and cotton candy machine. The cotton candy machine would not work at all. Instead of fluffy cotton candy it left a goopy clumpy mess at the bottom of the machine. The snow cone setup was basically a bag of ice in a dirty ice chest, with two jugs of syrup and a ladle! lol a ladle. Not even an ice scoop. The whole thing just looked cheap and sad.
I spoke with the manager about the issues. I think it is absolutely outrageous that 50% of all the balloons would pop within the first hour of setup and the manager's response is- "Well, balloons pop. There is wind or A/C, and they oxidize, blah blah blah". Are you freaking kidding me?!!? And yet, I was even willing to just forget about the popped balloons and pathetic "snow cone setup". I was just hoping to at least get a $60 refund on the cotton candy machine that malfunctioned. I could not believe it when the company would not even refund that. They refused to refund a dime!
I plan and execute a lot of parties and this order was around $650. I would think a company who cares about their customers and having good customer service could at least refund the $60 for the cotton candy machine that did not work. But the manager really could not care less and kept claiming there was nothing he could do. Which I know is untrue. Of course there is something you could do, you just don't CARE to do anything. So with that being the case, I do not CARE to do any future business with your crappy company.
There are plenty of party supplies rental companies in San Antonio. Do yourself a favor, rent elsewhere. read more