Very disappointed with the way the staff & manager handled my issue after I brought it to their attention. I brought in a stencil that I wanted duplicated. The business cut it wrong & did not want to correct their mistake with our charging me again. Caused me to stay 6 extra hours on a job site correcting measurements. Will no longer use their services. Approving a picture that looks good online does not confirm proper measurements. Employees & manager should take customer service training. read more

These guys and gals do everything from stickers to customized logos on cars. They even did our band logo on our drummer's kick drum head. What I've mostly used them for was retail store signage and trade show banners. Absolutely detail-oriented work. These people truly want to do a good job for you. They're a little more expensive than other signage places, but if you want everything to be 100% perfect, with exact branding according to your style sheets, this is the place. read more

Initially, did not have that positive of an experience with them. Their production team is very good, they have some nice and talented people, but I was not satisfied with how much I was charged for the product I was given. Upon learning of my discontent, someone from their main office kindly reached out to me and reimbursed me for a portion of the cost. I would go and use them again, I think when you're printing on something as big as a car, you need to make sure you communicate very effectively about all aspects of such a big undertaking. I think a break down in communication on both parties was to blame, but in the end, all was good. Still super pricey though. read more

Great Place. I had A Large Banner made for real estate purposes. They made it perfectly and turned out great. I would use them again. read more

I used Banana Banner for my camp promotions for many years (25) when I lived in Alexandria. They were great then, and they are great now. I moved to New Jersey a few years ago, and I continue to use them. They are easy to deal with, prices are fair, and the job is done right without a lot of fanfare. I highly recommend them. Terrific people!!!! read more

Stopped by in person last week and met with sales rep. Sent email when I got home. Got email asking about appt-never confirmed a day/time that worked for both of us. Got call from Randy a few days later asking where I was as he had me down for an appt. I was out of town. Never got confirm from sales rep regarding appt. no further communication for a week even though I emailed sales rep again to set something up. Got another call today from Randy who was apologizing for missing our appt today. Funny-I never got a call AGAIN regarding the appt. Unorganized, unprofessional, lack of communication with staff and customers. Have since set up two quote meetings with local sign companies within hours of me contacting them on line. Was disappointed-have seen this store front for years on Duke and was excited to use their services. Very poor customer service and management. READ REVIEWS!!! read more

My first experience was below average due to a particular sales rep that didn't follow through. I provided feedback to the owner who wanted to regain my trust. I've since used them for multiple projects and am very pleased with the product, communication, and pricing. Highly recommend! read more

I wouldnt know their products because i cant get to the point of sale. Customer service is non existent. 2 simple decals and i have to call them twice & email to get a quote?? C'mon.. Their sales rep seems to be more concerned about lunch than making sales. This is how you treat locals? There is a much more friendlier place on picket st. i will never recommend banana banner to anyone for signs or decals. the opposite in fact. read more

After months of going round and round with Banana Banners, we still haven't had any progress with our project. They are extremely unresponsive and do not reply in a timely manner to emails or phone calls. After speaking for three months, when I spoke to their receptionist she said we weren't even in their system as a client. The mockups we recieved were wrong and when asked to update they came back looking exactly the same. Incredibly disappointed with the customer service and lack of attention they give their customers. read more

The did a great job on my signs and even had them finished before the promised date!

This company is excellent. The product always looks great, and you can't get better customer service. I've used them a couple years in a row now, and will continue to do so. read more

I would not recommend Banana Banner. After checking other places, I decided to go with them because of the great price Carolyn gave me, and her reassurance that everything would turn out fine. After she answered all my questions, I spent a good bit of time coming up with the design that I wanted. After checking with Carolyn to make sure everything was correct, and she understood what I wanted, I submitted the design in writing with a picture. It took several days for the designer to get back to me. When he did, it was with a totally new design, nothing like I submitted. Carolyn said she hadn't looked at what I had sent in. I was on a deadline, and Carolyn said they were real busy, she'd have to get back to me. She didn't, so I contacted her again. Now she said there was a problem with one of the colors I had selected. I had to go back to the store to pick out another color. Again, no return call. Finally, when my project was ready to go, and I wanted to pay, she said she couldn't guarantee the colors, didn't know if it would come out right. She said it would be a risk. She totally backed out after I spent over two weeks with her on a simple project. Her saying no problem, no problem throughout the process, turned out to be a big problem for me I went to Signs by Tomorrow. Got my project done in an extremely professional way, by very responsive and pleasant people, in twenty-four hours. read more

I am extremely unhappy. I keep emailing and calling and sending information and now 60 days later I still am not getting responses on a HUGE job I would like to hire them for at multiple sites. I am VERY disapointed at the lack of care and concern. If they have so much business that they dont need mine, more power to them. read more

Wonderful to work with. All members of the team are very personable and professional. Job was done quickly and looks great. Would definitely use Banana banner again. read more