Customer service for online orders is TERRIBLE. After a month of not receiving my order, and…read morecalling customer service twice, I still do not have my order. UPS says it is lost, but on its way. ? Customer Service Rep says she "will ask where it is, but I have to submit a form with all the information I have already given her (address, name, product number, order number) I sent a picture of my account with this information and also answered her questions. She said she would send me "the form" again. Which asked the same questions I had already answered. I said do not send me a form, give me a credit. I told her to just give me a credit for 11.00 freaking dollars. She said sure, and I hung up. Guess what's in my email? A FORM. They "may get back to me in three days, once I send back the form. " I will never ever ever buy from them again and I'm little and angry with a big mouth so I will be screaming about this for years! They messed with the wrong person

I was out running errands this past weekend. I went into the Exton Old Navy store to use the…read morebathroom. For what ever reason, i was tailed by security. I was followed because (?) I was there to steal. So thank you very much, i dont see a reason to go back into that store

Visited the store today and everyone working was super nice! The selection was great and they had a…read moremassive last chance section with awesome prices. I was greeted and while I can't say if they greeted every person specifically, the workers were all easy to find, available, and happy to help answer questions. As someone who prefers to shop alone and in peace, I appreciated that I had the time and comfort to do so, while still having workers available for questions. If you ask for help they are happy to assist. I even saw one worker who was walking around with a customer helping them.

I have contemplated driving over an hour to go to your store so I read all of your terrible…read morecustomer service reviews. In over a year Land's End did not correct the problem so that poor reviews about the same complaint continue and have not been resolved? Your replies have only paid lip service with nice words. Why should I waste my gas? It's not the same company I had come to love! When I had a mastectomy 33 years ago and wanted a swim suit for post surgery therapy, Land's End promised a fit for every body type. There were NO mastectomy suits for that body type in the catalog. I called Land's End on it and by the next summer there was an entire mastectomy product line. That's responsive!!!

This store is literally falling a part. Taped down floors, cracks in the walls. This store has…read morebecome extremely dilapidated. There is also a lack of product. The men's section is small with hardly any viable options. The women's section is unorganized with all the pieces offering nothing different style wise. Least favorite location by far. Just drive further to the concord mall location.

I don't understand how there aren't more reviews for this store. It's basically a slice of heaven…read moreto me. Chic professional clothes with funky "goin' out" clothes...and not ridiculously expensive? YES! The sizes are European, so make sure to try things on. Don't freak out if your size at H & M is different from other stores...it's just a number. Ya look good? Ya buy it. It's a gem. Please go there.

This store was beautiful. I ran in to drop off donations and wish i had more time to shop. I did…read morebuy a pair of shoes but will be back to donate more and shop! The manager was very pleasant and told me about organization. I hope to volunteer here someday too!

From the owner: The Wardrobe is a mission-driven nonprofit organization focused on eliminating clothing insecurity,…read morecurbing fashion waste, and empowering people for success. Because our supporters give and shop, 6,000 people annually leave The Wardrobe shining with confidence in their new outfits. You can shop in person in Philadelphia, Upper Darby, Exton, Kennett Square, or online by becoming a Wardrobe Box subscriber. Clothing Donations are always welcome. We accept donations of clothing, accessories, and footwear for all genders to make them look and feel great. Because we are also a resale store, we accept anything you have to donate whether it be comfy, casual, professional, or dressy attire.

Passive aggressive returns experience just now. Young female was someone we never saw before so she…read moremust be new. Her attitude about an online return could not have been more rude and unprofessional: -Complaining about having to do her job -Tried to tell us that because we took items out of plastic bags garments were wrapped in to ship (that tear apart when you open them to try stuff on), that she was REFUSING to take the return? In brand new with tags condition? Really??? -Then when we pointed out tags and corresponding receipt line items, she was DISPARAGING us for taking clothes out of bags to try them on? Really? This has NEVER been an issue EVER at Sierra (or any other store) and NOWHERE does Sierra tell you you must have the plastic wrap from each garment to make a return. How are you supposed to try things on? Absolutely psycho worker here! -Going REALLY REALLY SLOW to be passive aggressive, such that half-way through the transaction, another cashier came over and helped FOUR PEOPLE in the time it took this person to do the second HALF of our return! -Giving that cold angry silence that is just childish and rude. I'm not visiting this store for a dose of this girl's personal problems dragged with her to work and spewed at me as rudeness! This isn't personal, Hon, it's your JOB! Grow up, really, just grow up! I was going to change my prior review to more positive for this store based on a number of better experiences between that and today, but today was just dreadful! This young woman has no business working in customer service. Whoever was at the register at 4pm on 6/15/24 needs an attitude adjustment, and a warning. Based on recent improvements I've been spending multiple thousands per year at Sierra (over $1000 in the past month, actually), but having to DREAD rude nasty people at the store to make a return? Hell no!

They always have great deal and a great selection. The staff are super friendly. I've been here…read moremultiple times and the last time I was here, I couldn't find the matching shoe. They were able to help locate it. I really enjoy how organized and clean the store is and they sell really good brands for a great price. Definitely worth checking out and it's a great addition to the Exton area!

Located in the heart of the Exton and very close to the Pottstown pike and Lincoln Highway. They…read morehave plenty of parking and now Sephora is open too at this location. They have a good collection of seasonal dress, shoes and home essentials too. I go to this location primarily for clothing and home essentials and have done some formal shoes shopping in the past too. The cost seems high but you will be able to get coupons in their app or via emails or sites too which will give better value for the buy. They do have Amazon drop off location for returns the service is pretty fast. The staff here is always friendly and willing to assist us in need.

Incredibly long lines no Matter what time of day! Hey…read moreManagers- stop making employees push credit cards when there is a line all the way back to the jewelry department!!!

Great store with helpful, friendly staff. As far as retailers in their category, I think AE is…read morenear the top as far as value. It's honestly worth giving up your email address for the deals they offer.

All of the employees are always helpful and courteous to my daughter and me. They go out of their…read moreway to bring us different sizes and options. They have helped me with coupons I can't find and ordering online as well. They take the clothes and hold them at the counter so I can shop and they always check in to see if we need anymore help. I love taking my daughter to this store. At first I thought the prices were high but everything is so soft and the sales and coupons are amazing for Rewards members.