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    Banff Visitor Information Centre

    4.1 (15 reviews)
    Closed 9:00 am - 5:00 pm

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    Reviews With Photos - Banff Visitor Information Centre

    Danielle P.

    Location: 5 Parking: 5 Customer Service: 5 Cleanliness: 5 We visited this visitor center while we were visiting the Banff Canada area this week. We decided to stop by this facility, so that we could ensure that we saw all the attractions for the local area. The staff was very professional and friendly. The facility was very clean and well maintained to the highest standard of cleanness. The location was right downtown and they have parking as well on site. Our overall experience with this visitor center was great, and definitely made a vacation memorable and wonderful. Very clean bathrooms. This town reminded of Germany, so peaceful, SAFE, and relaxing! Take some time and stroll the streets and visit the sites. I hated to return to the USA after being here for a week.... @glampedlife

    Buy these for your shoes before you attempt a winter  trail hike at Johnston Canyon or Tunnel Mountain. Helps grip the ice.
    Andrea H.

    On the main drag in downtown Banff, you can get help planning or refining your visit to the Canadian Rockies at the Visitor Center. Help is available in both English and French. Brochures on all of the local attractions are free to pick up. The small store inside also offers extensive travel guides for a small fee. During the winter, you may want to purchase some traction bands to put on the bottom of your hiking boots. The trails are icy during the winter, and these devices can help prevent you from bruising your bum and your ego. The center had a wide selection at a reasonable price.

    Kristin K.

    Quite enjoyed my pop into here. 1) There's a decent washroom in the basement 2) They give out ADORABLE free stickers that say Banff and Lake Louise. My kiddos will love these! Definitely worth your stop whether you want to talk to Parks and Rec folks or just get ideas of what's in the area! Friendly staff, a few things to look at, and a washroom. 2 Thumbs Up!

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    10 years ago

    Very very helpful! We got tons of great tips and they have an enormous selection of brochures and computers to register for your activities!

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    Review Highlights - Banff Visitor Information Centre

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    Banff National Park

    Banff National Park

    4.8(174 reviews)
    0.0 km

    What an amazing time I had at this park! I am a big National Park junkie back in the U.S. and was…read moreexcited to visit my first Canadian National Park. I came with my running group and they combined our runs with various activities around the park. Banff National Park is Canada's oldest national park and was established in 1885. It is known for its mountain peaks and turquoise glacial lakes (Lake Louise and Moraine are the two popular ones). Banff offers year-round outdoor adventures like hiking, wildlife viewing, cycling and skiing. The Town of Banff has lots of shopping and restaurants for those that aren't into the outdoor activities. Banff National Park is located in Alberta's Rocky Mountains and has several large glaciers and icefields. Nearby are Yoho, Jasper and Kootenay National Parks. The Town of Banff is at the center of the park in the Bow River Valley. The park itself has a variety of recorded mammal species. Banff National Park has been successful at reducing the number of animals killed on the roads by building wildlife crossings. We drove under a number of these while driving through the park. They are such a clever idea. My running company booked three runs in and around Banff National Park. The views were gorgeous as we did our trail runs. When I first arrived, we took a tour bus to Lake Louise, Moraine Lake and Emerald Lake (in nearby Yoho National Park). I really enjoyed the beauty of those lakes and was able to do some photography work at them. They are just as pretty in person as the pictures that you see on the internet. The huge crowds in the summer was the only downer part. For activities, we canoed down the Bow River. That was a lot of fun and we got great views of the mountain ranges while on the river. We also did the Via Ferrata at Mt Norquay. It was my first time doing one of these and it was easily one of my favorite activities. On my final day, I took the Gondola to the summit of Sulphur Mountain. You can see the whole Town of Banff from there and the breathtaking mountain ranges all around. The Town of Banff has lots of retail stores, gift shops and restaurants. I ate very well on this trip. Overall, Banff was an amazing experience for me. The flight to Calgary from Arizona wasn't too long and my running company did a great job in booking all of my activities. I look forward to a trip back someday!

    We took a trip to British Colombia and Alberta this Fall to visit Canada's national parks. Out of…read morethe three we visited, Banff was by far our favorite! It's Canada's oldest national park, established in 1885. It's located in the beautiful Rocky Mountains. The highlights of our time in Banff included Lake Louise, Banff Gondola, Sulphur Mountain, Bow River & Falls, Fairmont Banff Springs, Bow Valley Parkway, and so much gorgeous scenery along the way. We didn't see much wildlife in Banff while we were there, but did bring one can of bear spray to take on hikes with us, just in case. You can purchase national park passes at the ranger stations at all entrances of the park. For the 2 of us, it was $22 CAD/day. This park lives up to all it's hype and I would highly recommend.

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    Banff National Park
    Banff National Park
    Banff National Park

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    Banff Gondola - sulphur mountain

    Banff Gondola

    4.5(264 reviews)
    3.5 km

    The Banff Gondola is a to do while in Banff. If you're not a mountain climber but you want to get…read morethe effect of being right up there with them, this is the easiest way to do it. I was late a half hour from my designated time slot however the ticket desk folk were forgiving and shifted my time to match my arrival. The gondola will get you up 7,486 feet = 700 meters in the air to view the stunning Canadian Rocky Mountains. The 360 degree views are amazing and they allow you to stay up on the viewing deck/boardwalk for at least 90 minutes. It's actually a nice walk and the views change as you move along the path. The altitude might get to some folks and there's a lot of stairs to climb so if you're not active, you may need to take more breaks. Thankfully the path has a lot of benches/viewpoints along the way if you need to catch your breath. I also managed to catch some wildlife and came across a family of non-threatening mountain sheep. Disclaimer: At best stay on the wooden boardwalk. There is a portion of the trail that is outside the designated leasehold area which are not guarded by rails. I can't remember exactly where this is but you'll know when you see it. It's mostly rock/gravel covered with no railing. The drop is sudden and one wrong move will cause you to fall over 7,000 feet. Your doom is either that or risk running into a bear if you go off path. The parking situation is decent as long as you don't go during prime hours. You will have to pay a separate fee to park your car if you're driving in as this location does not honor the Parks Canada parking pass (even if it's for Banff/Lake Louise). There are dining options if you want to eat lunch or dinner up above. Sky Bistro has some pretty sick views. On the way out they have a gift shop and Starbucks. Definitely do the Banff Gondola as a half day trip. It's fun and you won't regret it.

    We took the shuttle bus up from the downtown shopping area. When we got there, it was completely…read morepacked with people. It felt a bit hectic. I was worried with a 4 rider limit, that my friend and our 3 kids wouldn't be let in together. But with how tiny they are, they let us all in and I'm grateful for that. I have a slight fear of heights so going up was not a pleasant experience. Going down was a lot better for me and felt faster. Reaching up top was great! There are so many activities in every level. And a fun walk outside. They had the fire going because it was so cold. Be aware if you follow the trail to walk it gets a bit harder to breathe as you go up. But it's a fun walk. Just remember that you'll be going up both ways. So if hiking is not your thing, don't attempt it.

    Photos
    Banff Gondola - Here we are having reached the top of the ride!! The view was absolutely incredible!!

    Here we are having reached the top of the ride!! The view was absolutely incredible!!

    Banff Gondola - Nothing but views.

    Nothing but views.

    Banff Gondola - We ate at the buffet, very average food, pricey. Fantastic view!

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    We ate at the buffet, very average food, pricey. Fantastic view!

    Emerald Lake

    Emerald Lake

    4.8(44 reviews)
    73.5 km

    Emerald Lake in Yoho National Park is a wonderful alternative for canoeing if the boathouses at…read moreLake Louise and Moraine Lake get too busy. What really stands out is the value; the canoe rental rates are significantly more affordable here than at the other major lakes. The staff that operates the boat house and the attached gift shop were wonderful, incredibly friendly, and helpful. While the lake is certainly less crowded than its more famous neighbors, parking can still a challenge. Expect to spend around an extra 20 minutes to park, and be prepared to walk a short distance from your spot to the water's edge. Once you're there, it's well worth the effort. There are also several beautiful, easy-to-moderate trails circling the lake to explore the scenery on foot after your paddle. Cilantro on the Lake restaurant can get busy, but The Window walk up food counter is quick, and perfect for grabbing some food for a picnic in the canoe. Highly recommended for a more relaxed and less crowded scenic mountain experience!

    I go to see three beautiful lakes on my first day in Banff National Park. Our last stop was at…read moreEmerald Lake in Yoho National Park. Yoho National Park is one of the four contiguous national parks in Canada's Rocky Mountains. Emerald Lake is a freshwater lake near the town of Golden. The lake has a emerald green color to it and is enclosed by mountains of the President Range. I had a nice time here. I did some of the hiking trials and saw a little bit of wildlife along the way. This lake is less crowed than Louise and Moraine lakes which I enjoyed. I enjoyed the views while hiking and came across a plaque about the fossil-bearing deposits of the Burgess Shale in the area. I grabbed lunch at the Cilantro on the Lake restaurant before heading out. There are canoe rentals at Emerald Lake if you want to get out on the water.

    Photos
    Emerald Lake - So blue!

    So blue!

    Emerald Lake - Emerald Lake

    Emerald Lake

    Emerald Lake - The trailhead for hiking paths among Emerald Lake.

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    The trailhead for hiking paths among Emerald Lake.

    Discover Banff Tours - Bow river

    Discover Banff Tours

    4.0(66 reviews)
    0.1 km

    5 stars for Gabriel who was our evening Wildlife tour guide. He was so awesome, knowledgeable and…read morefun and we saw lots of wildlife local to the area. Highly recommended, with several choices on where to pick up/drop off before and after. My family and I really enjoyed the entire evening!

    We had a terrible experience with Discover Banff Tours and would never book through them again…read more We booked a dog sledding excursion for 6 people, including our family and our friends visiting from San Diego. We paid nearly $1,400 in full for 2 sleds, submitted all required guest information right away (weights, ages, etc.), and even received an email confirming that everything had been received and that we were fully confirmed for Tuesday at 2:00 p.m. Then on Monday afternoon, less than 24 hours before the excursion, they called asking for the same information all over again. We told them we had already submitted it and had the confirmation email to prove it. After putting us on hold, they came back and admitted there had been a miscommunication on their end and that the person who handled our booking failed to enter our information properly. Because of their mistake, our reservation was given away to someone else. So after taking our money, confirming our booking, and making us think everything was locked in, they left us with no dog sledding tour and no real solution on the only day that worked for our group. They did offer us Friday, but that did absolutely nothing for us because we leave Thursday and our friends fly home Wednesday. That is exactly why we booked this in advance the previous Friday. The kids were already excited for this experience, and we were left scrambling at the last minute trying to find another company because of their mistake. The only thing they could really offer was a refund or to push other excursions we had no interest in. That's not customer service -- that's damage control after they failed to do their job correctly. This was extremely unprofessional, careless, and a huge inconvenience during a family trip. Avoid the middleman and book directly with the actual dog sledding companies.

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    Discover Banff Tours
    Discover Banff Tours - Banff

    Banff

    Discover Banff Tours

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    Yoho National Park - Emerald Lake

    Yoho National Park

    4.5(18 reviews)
    73.4 km

    Even though my trip to Canada mostly cantered around Banff, my tour bus did take us into Yoho…read moreNational Park for a part of the day. Yoho is the smallest of the four contiguous national parks. The other ones are Jasper, Kootenay and Banff National Parks. Yoho is an interesting name for a National Park and comes from the Cree language. It means "awe and wonder". After a stop at Lake Louise and Moraine, we ended up finishing our day at Emerald Lake in Yoho National Park. One of the things that I enjoyed about this park and lake was that it was less crowded than Banff and the other two popular lakes. I ended up walking the nature trail around beautiful deep-green Emerald Lake. I enjoyed the views and came across a plaque about the fossil-bearing deposits of the Burgess Shale in the area. Sadly, Emerald Lake was the only area of Yoho National Park that I was able to explore. Hopefully I am able to see other areas like Takakkaw and Wapta Falls, Lake O'Hara and the Natural Bridge next trip.

    After spending most of our week stay exploring Banff and Kootenay National Park's, we decided to…read morecheck out Yoho as well. We stayed at a timeshare in Radium Hot Springs, which was a perfect central location for exploring all three! Yoho was less busy than Banff and Kootenay, which we appreciated after almost a week of crowded stops. Our drive up to Golden was gorgeous in the Fall. We then headed over to Field, to visit Takakkaw Falls and Emerald Lake. Both were gorgeous! We even had lunch at The Emerald Lake Lodge during our visit. You can rent canoes on Emerald Lake. It's cheaper and less crowded than the more popular Lake Louise in Banff National Park. We also stopped to visit Natural Bridge. The glacial blue water was absolutely beautiful. My husband enjoyed the Spiral Tunnels stop more than I did. He found all the placards interesting. It would have been cool to see a train enter or exit the tunnel, but it didn't happen during our visit. Overall, we enjoyed our time here. It was much more relaxing than the busier ones. Don't sell this national park short. If you have extra time, it's definitely worth a visit!

    Photos
    Yoho National Park - Fossils by the quarry.

    Fossils by the quarry.

    Yoho National Park - En route to Walcott Quarry.

    En route to Walcott Quarry.

    Yoho National Park - Emerald Lake Lodge and Mount Burgess

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    Emerald Lake Lodge and Mount Burgess

    Kootenay National Park - Stanley Glacier Hike

    Kootenay National Park

    4.7(15 reviews)
    38.3 km

    We had an amazing time visiting sites in Kootenay National Park while staying in Radium Hot Springs…read morefor a week. The is such a picturesque part of British Colombia, Canada. Our first stop was Olive Lake. A gorgeous green-blue body of water. A short trail from the parking lot. Our next stop was Paint Pots. Such a cool experience. We've never seen anything like it before. The colorful, iron-rich pools were so cool to see up close. The boardwalk to the paint pots was picturesque too. There are many stops and viewpoints along highway 93. Be sure to stop at the ranger station to get your park pass ($14/day) and map of all stops along the route. Most stops have restrooms available as well. Overall a must while visiting British Colombia, Canada. We thoroughly enjoyed exploring this area and would highly recommend.

    Rumor had it that Kootenay National Park was, perhaps, the most underrated of the National Parks in…read morethe area. I'm all for supporting the underdogs (& avoiding the crowds). Compared to Banff, Kootenay was empty & there are plenty of bodies of Gatorade-like waters. We enjoyed the wide open spaces and the non-touristy vibe of the park. On our Stanley Glacier Hike, we only saw 3 other sets of people... no shoulder bumping or shuttles needed here. We opted for the annual family/group pass, a great value if you're spending a week or so in any combination of the parks &/or may come back. (& we will come back... already planning it)

    Photos
    Kootenay National Park - Stanley Glacier Hike

    Stanley Glacier Hike

    Kootenay National Park - Stanley Glacier Hike

    Stanley Glacier Hike

    Kootenay National Park

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    Banff Visitor Information Centre - visitorcenters - Updated July 2026

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