Was asking for a price about neutering my dog and lady on the phone was rude as hell, and disrespectful. Overcharge too! Never gonna take my dog there they don't deserve a dollar. Don't recommend.. Move past this place & find a better vet and better price read more

Rude receptionist working on 06/06/2024 at about 1030am. Old caucasian lady was not helpful at all and very very rude.

Our pup needed his teeth cleaned. Not only did the vet fit us in within 2 weeks of calling the pricing was also great. The staff is really nice and helpful, I feel like they genuinely cared for my pup while he was there. Overall 5 stars. read more

April, Claudia and the doctors always so cheerful, helpful and professional. My young puppy has had wonderful interactions with the staff and seems quite happy to see them again each time he needs his exam or shots. I love this Banfield location. read more

WARNING!!! GRAPIC picture of injury!!! OK so this post is going to be pretty long so sorry in advance. So I woke up one morning and my baby who is a black cat was drooling from the mouse pretty bad. And he was extremely aggressive and just hiding wouldn't eat anything just being weird not his normal self so I called Banfield and they told me I can bring him in right away so I brought him in explain to them that he's drooling and he might've gotten in a fight with our neighbor cat, I just wanted him completely checked out to make sure there was no other injuries. They told me to leave him there and they will call me and let me know what they find. OK totally fine a few hours later they call me and tell me that he has a blocked gland in his mouth under his tongue and it needed to be drained and that he was going to need surgery at a specialist down the hill. It was $500 for them to drain the gland under his tongue, but they said that was all that was wrong with him that it was caused by trauma to his mouth. So I picked him up. They sent him home with the referral to the specialist and some pain medication that is it the next morning when I wake up, he has a huge lump on his throat and his whole neck is swollen. I called the vet right away I thought maybe it's swollen from them cutting his tongue, they told me it's fine to come back for his follow up appointment in two days. Well that night whatever was on his throat exploded, and all this brown green pus was all over the place and leaking out. It smelled like death. I had to open up all my windows and air out my home because it's just smelt that bad and it was everywhere. I was washing it with a warm compress, and just trying to clean it out as much as I could without hurting him, I called them right away and they told me to bring him in so I did I left him there again. They called me back a few hours later and the vet said that she must have missed a bite wound on his throat and it caused an abscess and it was more than likely that he would not need surgery on his gland now because the abscess is what caused his mouth issue and that they could cut back the skin and clean it out completely for $1200. I told him I could not do that. That I already spent $500 on a procedure he didn't need. They asked me what I can afford. I told them it's a really hard time right now not much so they said they can just clean it out for $117 they didn't even offer anabiotic's or anything like that. I had to tell them that he needed anabiotic's because it was obviously infected because it was smelling so horrible, so when I go and pick him up and bring him home to clean his wound that they didn't even wrap!! I look at it and he has a huge ginormous hole in his throat now it did not look like that when I brought him in now two weeks later I am so beyond stressed out and upset because this hole is not healing at all. I have tried every kind of bandage and different ways to bandage it. He still gets his claws into it because it's itching every little piece of scab that has formed he rips it off, I have tried taping booties to his hands tape everything and nothing is working. This whole situation with this vet has been horrible and traumatizing for me and my baby and I'm extremely upset with the way. This vet has made his injury so much worse they wanted me to bring him back in for another follow up and charge me another $79. I can't afford that there's nothing they can do for him anyways because the wound is so big I asked for a second opinion and every vet says that they destroyed his neck and that it cannot be sewn now because it's just too big and there's not enough skin. I have attached the photos. Do not bring your pet here.! Tried calling a manager there... and no one has contacted me back.. I've left my number and name and no one calls us.. read more

See all

I don't make reviews to often but today the day due to the awesome care banfield staff has done for my dog Gracie, staff was very professional. Felt good talking to the doctor face-to-face on what they were going to do to take care of all the issues that were going on and made me feel comfortable thanks Dr. Bruner for your awesome work highly recommend it going to Banfield read more

Everything from the phone call to get info on their Wellness Plans, making the appointment, check-in with the receptionist, our appointment with Dr. Chen and his assistant, to signing up on the plan, checking out, and scheduling a follow up appointment was AWESOME! The whole staff was so nice and personable. They were easy to understand and spoke in "plain English." I was able to understand everything they were explaining about our puppy and understood what we were signing up for as far as the Wellness Plan. I never felt like I was being up-sold. And the room was very clean. I'm looking forward to a year with Banfield (maybe more) and a happy healthy puppy! read more

Banfield Pet Hospital - Puppy Jax being a good boy in the exam room! - Veterinarians Near Me - Apple Valley, California

See all

I absolutely love Banfield pet Hospital located in Apple Valley California. They have been nothing but amazing from the get-go. So professional with such care, compassion and very knowledgeable. I really could go on and on about them. They have been nothing but professional and so helpful with any needs that I have needed. If anybody is ever looking for a great place to take their animals this is the place to go you won't be sorry! Thank you to all the amazing front desk staff and Doctors you all have been nothing but amazing so thank you!! read more

I was hesitant to go here at first but after reading all the 1 star reviews they are mostly about the wellness plan and don't touch base on the customer service of the vet and staff. My dog was very sick and they were able to schedule me same day and do a comprehensive exam. Because of social distancing I had to drop him off and get a phone call from one of the staff members discussing his health. Brittney was wonderful!!! She stayed on the phone with me for a good 15 min answering all my concerns without rushing me off the phone or trying to sell me on exams he didn't need. She was very honest and thorough and made me feel so much better about my dog and his situation. I appreciate the staff so much for helping to give me peace of mind and fitting me in last minute. read more

I asked for a reasonable accommodation and I was refused. Overpriced and rude. Very unhappy with this company. Every visit is a struggle. They show no understanding just attitude when you ask a question. I won't be back. Enough uncaring and all about money is enough. read more

The pet hospital talked me into a wellness plan. When I was financially unable to pay, I attempted to cancel. I called corporate office, as you cannot cancel at the store. I jumped through all their hoops and thought I had canceled. They then continued to bill me. They claimed that I did not make any arrangements to cancel. I responded with I am not responsible for your agent's incompetence. Upon attempting to again cancel, the first thing I was greeted with was a 5 minute robot dissertation on their services. When I was finally able to make a choice, I was informed that the was 146 minutes as all the customer services reps were busy. 2 hours and 26 minutes to talk to someone. I only assume that they have one person in that department, or so many complaints their staff can't handle it. I will never use this company again! Ever! A rating of minus 100 would be appropriate for my experience. read more

I have a wellness plan for my two little puppies and normal when I go I have a great experience I love the ladies that work the desk.. I had a appointment but couldn't make it so I called to reschedule and had to deal with a young lady name Britney and she was very rude and had no Customer Service!!! Then when I went in to take my puppies in everyone was very nice and sweet so I told them what happen when I called and they said they where very sorry but Britney heard what was going on from the back she came out and started confronting us so I just told them that I didn't want her to have to have anything to do with my puppies!!! When it was time to leave they told me I was not the first to come to them about her Customer Service!! So beware of Britney!!!! read more

I have been a religious customer of Banfield Pet Hospitals for over 10 years and have always had wellness plans on all 5 of our pets. However, after moving to Apple Valley and being a customer at this location for over 3 years, I will be switching to another vet. The office has been through at least a dozen vets in the past 3 years. They can't keep anyone emplyed there very long. Only one member of the original office staff is still there and the majority of the others (vets and assistants) have gone to VCA. As soon as the rest of my plans expire, I will be moving my animals over to VCA where Dr. McGowan went. read more

Banfield Pet Hospital - Veterinarians Near Me - Apple Valley, California

Gorgeous Hospital Looks Wise Poor Service from the Vet. Vet i had was Dr. Anilkumar Bettegowda He didnt do any hands on with my dog. He just kind of looked and brushed me off within 5 minutes.. for a $45 clinic visit The dr shows no interest in the health of Your pet what so ever I took my same dog to Ark animal hospital the next day and the dr was able to diagnose my pet with Kennel cough... Something Dr. Bettegowda didnt catch.. he didnt seem to care at all.. Dont waste your time.. find somewere else to go Glade i didnt buy the Banfield Animal Health care Plan Will be taking my business else wear read more

I have enrolled in the puppy wellness plan at Banfield and it has been the best investment. All the staff have been really kind and loving to my puppy they really care about the animals. The doctor is extremely sweet to my lil Yorkie he answers all my questions. The entire staff is extremely knowledgeable and will answer any concerns I have for my lil Minnie. I highly recommend bringing your puppies in and checkout the puppy plan. read more

I have a wellness plan for my 2 cats and have always received great service from the employees. I am always greeted by name when I come in and the receptionists are very friendly. They always call the day after I bring my cats in to check up on them and I have never had difficulty making an appointment that fits my schedule. Also, the vets and technicians always treat my pets with care and I always feel comfortable leaving them at the office for the day for their comprehensive exams. Luckily, all the vet visits so far have been for minor ailments or checkups, but I feel confident that Banfield would take excellent care of my pets in all situations. read more

Great place to take your pet. Both my dog and cat are members and every time I bring them the staff are always friendly and helpful.

I would give this place zero stars if i could! Haylie was just absolutely rude! I have a 3:15 and come to the front desk and no one is there no worries i wait about 10 minutes still nothing. Finally i decide I'm gonna call. Some gal answers the phone and i ask her if they are working and that i am up front. She says I'll be right out. She then comes to the front asks for my info and says sorry we can't see you. I ask why she says you had a 2:15 in the rudest way possible. I tell her i could have sworn it was at 3:15 and asked if she could see me still. WhI proceeds with an attitude to say Um no not till Tuesday. I inform her i was dropped off and if she would check. She instantly says well we can do 4:30. How did she go from Tuesday to 4:30! I was going to enroll in their insurance program. Safe to say you guys lost my business. Haylie i hope they can train you on customer service and how to treat people. read more

Great place to bring your pet , staff has always been super friendly and helpful, the Vets hit and miss I honestly prefer the Female Vet She runs threw everything with you, breaks it all down, very patient no rush rush ! I can comfortably leave my dog here knowing he is in good hands and well taken care of. Staff will always follow up next day and see how your pet is doing. For most people could think Vet bills are EXPENSIVE no! They have wellness plans that fits your budget and pet sort of like pet health care not Obama care so if you have concerns you can bring your pet in anytime and see a professional with no appointment read more

I honestly have no idea why the bad reviews on here. The care my puppy has received here has been beyond great! I was skeptical based on reason reviews but my experience was great! Dr Chin is amazing with her! Even with covid going on, he comes out after the visit and goes over every single detail and makes sure I don't have any questions. They always call the next day to make sure she is doing well after her appointment and make sure again to ask if I have any questions and welcome me to call anytime. I highly suggest the care plan they offer, it's affordable and it literally covers all visits and shots and even getting them fixed if you choose that plan. I've saved a lot of money with the plan. Overall very happy with this vet! I will continue to keep taking all my pets here! read more

First of all...all banfields aren't this bad. My dog has been on the wellness plan for 6 years but I had the unfortunate duties of bringing him to this one as I just relocated from San Diego. Got a same day appointment ... Very appreciated ....but then I dropped my dog off and was told it would be 1-1.5 hrs. After 1:45 I hadn't heard from them so I swung by...they said " oh it's going to be another 1.5-2 hrs ". 2 hrs later I see I missed a call from them so I swag by...only to have them say " the vet wants to talk to you , can you wait in his room ?" 10 minutes later I had enough and said give me my dog. Will NEVER come to this store again. Don't bother putting an " I'm sorry " message , manager who diligently replies tot all these because obviously you are doing nothing about the issue. read more

The staff seemed well meaning, but I would not go to banfield again. After a year with my first puppy even when I got The puppy plan I was still being charged for Random things and all the extras and waste fees they even charged me for every saringe that was used, and I thought would be covered I was just disappointed though this was on armagosa in Victorville I would not doubt they do the same, I now go to vca mesa an. Hospital and they don't charge me nearly as much as banfield did. read more

They were talking about the bill first even before any doing treatment and or getting labs to our baby. All the doctor was saying was surgery and he didn't even know what's really wrong with our dog. The medication that they gave us just made her vomit. We already told them that she is not eating well and they still gave her meds that can upset her stomach. Will not go back, just a rip off. read more

Being new to the area, our cat in need of a vet, and Banfield being convenient, we made an appointment. Arrived a few minutes early, but they had an emergency (which I can completely appreciate), however we were there for 1-1/2 hours. The techs were very good, but the vet was not personable at all and seemed extremely disinterested in our cat; much more interested in telling us we needed additional tests (totaling $200+). We opted for "just" an antibiotic for her (which has done the trick!). We are not vets, though we are long time cat owners who pay attention to them and know the signs of a bladder infection. We will be finding a local vet, one that cares about animals. This place is just a boiler plate, computer operated, money gouging business. Our pets deserve so much better! read more

The Wellness Plans are worth the price and they take the time and care with my pet every visit! I wouldn't take my pet anywhere else in the high desert!! read more

I will never return to Banfield after what i went through. I brought in my dog because i was worried about his health. They didn't allow me in the back with my dog and had me wait in the lobby. The doctor came out to me and told me my dog was terminally ill, he told me in front of other customers. After the doctor left the other customers were telling me sorry about my dog, they took away our privacy and embarrassed us.Then they just sent me off with my sick dog to die because they couldn't do anything for me. read more

I've had a wellness plan for 2 dogs now and recently adopted another one. I called to schedule him an appt as I believe he had kennel cough. I accidentally called the Banfield from where we use to live. I went to the Apple Valley location and realized my appt was at the wrong location. Even though it was 30 mins from closing they still saw my dog. They are wonderful. read more

I was hesitant to take my puppy here due to the negative reviews, but I was incredibly happy with the service. We got the puppy wellness plan, which is very affordable ($40 a month) and it includes visits, vaccinations, fecal and blood tests, and much more! The assistant, Wendy, was so sweet and loving toward our puppy. The vet Dr. Tam was also very nice. It really seemed as if they cared. Looking forward to coming back. read more

If I could give more stars- I would! Took my 2 blue nose pits in yesterday for their wellness checkups & I was pleasantly surprised with a vet that actually knew what she was talking about and CARED! Dr. Shauna Anderson was AMAZING. My 3 year old pit has been having a very bad skin problem for the last 2 years- any other vet has just told us to use this spray to help it go away. Well it's still there- and getting worse. Shauna sat with me for over an hour discussing his treatment plan and change of diet and WHY. finally a WHY. I will forever go where Dr. Anderson works- she was by far the best vet I've ever been to! Also, all 4 other assistants were amazing. They were all so nice and caring and extremely patient. read more

Absolute worst vet ever. Staff is awful, the Vet was annoying as heck and pushy, prices are RIDICULOUS!!!!!!!! 89$ for a single Parvo shot? Um....NO? Im just making the Vets car payment with those prices. I will never go here again nor recommend this place to anyone. I feel bad for anyone who's had to endure such absurd fees and crap staff. I found a FAR better vet and couldn't be happier. The only reason I gave this place a chance was because I had a coupon for a free exam. which BY THE WAY is like 60$ normally. I won't ever be returning here read more

Dr. Doi has been great to us and our pups. He is very knowledgeable and even though he has a thick accent, explains things well. He even did a quick recheck on my dogs ear without charging me for a visit. I also love their hours. It is pretty easy to make a last minute appointment or an appointment later in the evening if you work normal hours (which is pretty awesome since most other vets are only open 9-5.) Will be bringing my pups back when needed. read more

Just went in there trying to get an animal prescription filled after having a hard time filling it an 4 other pharmacies. They told me they had it in stock and I was ready to pay for it. All they had to do was call my vet and verify the prescription. The vet refused to fill it $9, without an examination $75. No compassion what so ever at this place. All they care about is money. I won't be back. Animal owners beware. read more

I had a "free" coupon for adopting my cat from pets mart and it was for a office visit and consultation. My cat had what looked like ear mites when I adopted her so I bought over the counter medicine but hadn't used it until I checked with the vet. He confirmed it was but said what I have been using has worked and they were dead... like I said I haven't used anything yet, that should of been first clue. He kept telling me to do different tests that were important. The leukemia test was done when I adopted her it was on the paper work but he said oh no they won't do that it's too pricey. He said the ear mites are extremely contagious to dogs so I should take my two dogs in for him to look at. My cat was well behaved and even the assistant said the best cat they seen she was playful and allowed them to do everything they wanted but the vet had a hold of her collar and she was choking from him holding it so tight. We called 4 days in a row trying to get a hold of the office manager and each time told different things like she's in a meeting or she'll return your call, nothing! We called again and finally got hold of her which did nothing she had a major attitude and was snippy so we asked for a corporate number and she said well I can give you the number but it'll just bring you straight back to me. They ended up getting $54 out of me to swab the cats ears and then had my bill up to $234 besides the $54. I will stick to my normal vet. So much for a free coupon. read more