In short - Disappointing all around. The only redeeming factor was Jill's customer service via Facebook chat. Aside from that, my mother received two sets of flowers that did not match what was ordered and the owner was unhelpful and not very apologetic.
Longer story here - I ordered a small but beautiful bouquet called "Springtime Wishes" for $55 before delivery costs. It should have consisted of sunflowers, lilies, larkspur, dianthus, and heather, in a food-safe ceramic vase. I ordered this the Wednesday before Mothers Day with a delivery of the following day. Shortly after placing the order, I remembered that my mom was out of town until that Monday. I contacted their FB page and got in touch with Jill, who was incredibly helpful and said it would be no problem. She rescheduled the delivery for Tuesday and I was thrilled. She said someone would call my mom Tuesday morning to be sure she was home.
Tuesday arrives. I call my mom at 3pm, ask if she got any deliveries. She says no. I ask if she got any calls. She says no. I call Bangor Floral and speak with the owner, who has no idea what I am talking about and asks if I'm even calling the correct florist. I tell him I used the number from my order confirmation email, so yes. He rustles through papers and says "Oh, here it is. We'll get it out this afternoon." That night, my mom receives her bouquet. It is in a tin yellow watering can with daisies and carnations. It looks NOTHING like what I ordered. I contact Jill on Facebook again to express my disappointment and think it must be because they rushed the order out that afternoon after forgetting about it. Jill tells me she will let the owner know, forward the pictures I sent, and he will be expecting my call at 9am (she says this again around 7am that morning). She says to ask him to send out a corrected bouquet. (I'm not sure why she can't be my point of contact and handle this for me as she works there, but whatever).
I call at 9am and he acts like he has no idea what I'm talking about. I explain the whole situation again. He basically says "Well I used what I had, so that's what you got." This statement confuses me because he was just on the phone with me the day before when he found the order. He could have, at that point, saw they didn't have ANY piece of what I ordered and confirmed replacement items or offered a refund. I end up having to ask him to send a corrected bouquet and he tells me (while sounding annoyed) that he has no idea when he can make that happen.
My mother received her "corrected bouquet" today. It is pretty, but it is still majorly missing the mark. I'm now realizing that they just have low quality flowers and they cannot offer a high end product. They just overcharge for low quality flowers. I will not be using them again and I would recommend you look elsewhere for your floral needs. read more