Just a general review of this location. We've been members for over 20 years. In that time, we have…read morefound the staff to be helpful and caring without exception. They've gone out of their way to help solve problems. The physical plant is always clean and the staff have always treated us professionally and with respect. If you're eligible to be a member but currently aren't, I encourage you to become one ASAP. The NCSECU is rock solid financially and not prone to the drawbacks of regular banks. Your money is safe. So a shout out to these folks who toil in relative anonymity as we go through our daily lives. They make our lives easier and better but we rarely give that the attention it deserves.

I was having an issue paying a bill from my bank account so I went to talk to someone in person…read more Any time I've been here I'm always helped very quickly, including this visit. The teller was able to give me a few different options on how I could resolve the issue and then set me up with someone in the back to put the plan in motion. They all were very friendly, efficient, and answered all of my questions. They turned what I figured would be at least an hour ordeal into a 20 minute visit.

We needed to deal with banking issues after the death of a family member. This branch, especially…read moreJared Goldsborough, was helpful, kind, and provided all of the information we needed. Our experiences with other branches of Wells Fargo has been varied, but Jared, Charles Mayfield, and the rest of the team stood out for their willingness to answer questions and accomplish what needed to be done.

Friendly easy online setup and very easy to add external accounts and to manage. Debit card came…read morevery quickly and easy to activate and set pin. The ONLY THING THAT I WOULD CHANGE IS THAT THEY ARE ONE OF THE FEW BANKS THAT STILL PUT A HOLD ON YOUR ACCOUNT FOR $100.00 if you PAY AT THE PUMP FOR GAS. SO DON'T DO IT. Go in and pay if filling up just simply over estimate the purchase and what you don't use will instantly go back to your card. You don't even need to go back in to the store. But the bank itself is great loaded with features and still hometown feel.

This isn't my bank, but I stopped in here to complete a private car sale transaction since the…read moreother party banks here. The teller, who is a notary public, greeted them by name and walked us through the process of a title transfer. They notorized the title and sent us on our way with a warm smile. If we lived in Midway, I would definitely use this branch.

I'm pretty sure I'm spelling her name wrong. Ms. Addy was…read moreextremely helpful and non judgmental. I had issue by prejudice at the Stratford location. See details at the Stratford review. I explained everything to Addy and she followed through with the exact training and knowledge she received from whomever trained her properly. She knows her job and was exceptional and kind. Anyone can cash a check but very few people can make a visit pleasant. The Stratford Review Absolutely horrible and unknowledgeable employees in the Drive-Thru. I was aware that there was a $10 fee to cash my paycheck from my employer at Hawks Florist, because I'm not a member.. that wasn't the issue we had. I have been cashing checks since February from the same employer. However the woman in the Drive-Thru all well knowing it was a business account, preceded to call my now disgruntled ex employer.. she then came back and said she couldn't cash it, it was over the maximum.. #1.. if you were trained properly you would have looked at the check and have made that decision when first receiving it. However the maximum for all first national Banks between Charlotte, Greensboro and Winston-Salem verified there is a $800 maximum. My check was $454. The woman then said 'do you not have a bank you can do this with"... I knew that she was being prejudiced after calling my previous employer and my previous employer trying to make my life a little more difficult. That the woman in the Drive-Thru made up a lie hoping that I would not follow through with verification. I ended up cashing out my check with the very friendly people at the Arcadia branch. I then called the Stratford branch manager and gave her all the information over the phone where she verified it was a business check. I explained to her that we told the woman in the Drive-Thru it is a business check and it was clearly stated on the check the name of the business. She also called the business to verify.. The branch manager Stacy Waldrup (SP) then place me on a hold for a brief moment. When she returned instead of apologizing for the lack of knowledge or prejudice that was bestowed upon me in the Drive-Thru from the drive-thru employee, she proceeded to do damage control and made an excuse that the woman in the Drive-Thru had no idea it was a business account...... The entire branch is not a great experience from the drive-thru all the way up to the branch manager. I will definitely be placing this review on Yelp as well and letting everyone else know not to come to this branch.. the two stars precedes itself very well.

This branch has great staff, fast service, and a pleasant experience all around. I have never had…read moreone negative experience, in person or virtually, with any of the workers, regardless of what time of day it was or the volume of members they may be handling. I'm not sure what kind of training the workers undergo, but kudos to the organization for creating a culture of empathic, customer-minded employees who represent the mission well!

From the owner: Truliant is a trusted financial institution that provides various credit union services to…read morecommunities. Committed to providing exceptional financial products and services, Truliant strives to enhance the economic well-being of our members. Whether you are looking for competitive rates on loans or various savings options, our dedicated team is ready to assist you in achieving your financial goals.