I had a scheduled appointment for an oil change at 7:15 AM and arrived early, as I typically do. When the employee (Leo) unlocked the doors at 7:00 AM, there was no greeting or acknowledgment of customers waiting outside. He simply unlocked the door and walked away. Although I was first in line, I was not served in order. After providing my phone number, I was told that my appointment was not until 7:15 AM. The employee then proceeded to ask others behind me about their appointment times and served a 7:00 AM appointment ahead of me, which is understandable. However, after that, he asked if anyone else had a 7:00 appointment and then assisted another customer with an 8:30 AM appointment who was only dropping off keys. This interaction took additional time while I continued waiting, despite my earlier appointment time. I felt that my time was not respected, especially as I needed to get to work. When I finally checked in, I asked if my vehicle could be ready by noon and was told only that they would "do their best," despite the appointment being scheduled in advance. I am now on my third Kia, but experiences like this make me question continuing with owning another KIA. The service department plays a major role in overall customer satisfaction, and unfortunately this interaction fell well below expectations and it's not the first time! read more

Horrible! Do not go here for service! Charged almost $900 to replace a CV axle seal! Just had the left done for $400 at Hunt club, tried to charge extra diagnostic fees and a $50 fee they cant explain, i had already told them what's wrong and what needed to be replaced. This place will rip you off! DO NOT GOP read more

The sales manager got upset when I wouldn't buy any extras. He was rude and seemed homophobic. Especially when I said his hair cut looked gay. read more

The team at the service area performs at the highest level of incompetence. Do go here if you like getting ripped off and wasting time. READ LESS read more

Purchasing a car as a single woman can be intimidating- I've heard tons of stories about condescending sales people and complete rip-offs. I am pleasantly surprised that this was NOT my experience at Bank Street Kia. Huseyn, the salesman I dealt with was pleasant, funny and respectful. Dealing with him was an enjoyable experience and in the end, I went home with a great trade on my old car, and a great deal on my new one! Ralph, the financing guy, was excellent. He spent a great deal of time with me discussing different financing options, answering all of my questions and helping me make an informed decision about the best option based on my individualized needs. Highly recommend this dealership! read more

I bought a car here about a year ago and have been sour about the experience since. The salesperson was very sexist and asked a few times why I wasn't there with a "boyfriend" - Augh. He was also very pushy and it was not a comfortable experience. I'll give one star because I do love my vehicle still! Good luck shopping here. read more

Been buying Kia cars since they were introduced to Canada in 1999. First one was from Gateway Kia on Richmond Road (Dilawri). Next 2 were from KIA417. Then we started getting them from Bank St Kia (Dilawri) My youth and naivety didn't recognize the cookie cutter way they do business. Now, it's plain as day. I realize that there's a common way of doing business at the Dilawri Group of companies. Sell cars as if your selling shoes. Clearly it works for them. They've been around a long time. The number of Dilawri badged vehicles I see around town is staggering. Good for them. That's not how I like to purchase a car anymore. I've grown past that impulse to buy on emotion. Hard sell tactics disgust me. And, after 15 years of buying Kia's, I think I'm ready for something else. One thing is for sure, I will never buy ANYTHING from the Dilawri group ever again. Unfortunately I'm stuck with oil changes on the current car since I got suckered into the service package. Live and learn. read more

No sour taste towards the staff at all. Service staff have always been great, I purchased my 2017 Sorento from Moudie and he was very pleasant. He was new to the business when I purchased, but still explained all of the vehicle's features thoroughly and helped work with me to get the best trade deal I could get for my older vehicle. The finance manager at the time Suny helped get my payments as low as possible with the best benefit in terms of coverage in the case of any mishappenings. I opted out of services packages and when I picked up my vehicle, they had thrown in the oil, tire, rim and key replacement packages which was a really awesome perk to have, especially given the amount of driving I do - saves me easily $400-500 a year. Only dig I have is with KIA itself - an exterior feature on my vehicle warped after only 7 months on the road and it wasn't covered by factory warranty because it was considered 'general wear and tear'. What?? My trade-in vehicle (a Hyundai - so sister company of KIA) had been driven for 6 years with no signs of this kind of 'wear and tear' anywhere on the exterior. Not impressed about that! read more

Aggressive, rude and dishonest sales propositions pertaining to trade-in. We (I and family) had a terrible experience with Bank Street KIA. Sales guy Kai reached out to me multiple times offering an upgrade on my existing KIA Sorento at "Dealer Invoice" cost. After me telling Kai, multiple times, that our family could not afford an increase in our monthly KIA payment, another sales rep called offering a new Sorento at $100 per month more than what we were currently paying. When I told him no way he (KIA Rep) HUNG UP IN MY EAR WITH MY WIFE AND SMALL CHILDREN LISTENING. My wife's instinct was to lodge a complaint regarding the aggressiveness and rudeness. Ironically, that same salesperson called back within 5 minutes stating the upgrade would be made to happen without cost increases if I would come into the dealership as they considered me a loyal customer. Leary, I took the appointment, went in, and the same storey repeated itself - with the best option significantly higher than what I was already paying. I asked to speak with the manager about this BS (bull shi**) and the manager aggressively throws me out of his store stating, 'I can make a deal at the previously verbally agreed upon price but I won't because I don't like your tone'. OK SIR, for your information, KIA set the tone when you hung up in my ear in front of my family while we were driving on our family vacation (insisting on what we already stated was not possible for us). It's hard to trust an operation that says one thing but does another as part of their business model. We'll, I guess we'll have to take our business elsewhere next time. Beware. read more