I've been a patient for years and my Dr. recently left, no big deal, it happens. My well check is…read moreannually around July, and had labs done then as well (7 mos ago). The issue I have is that they refuse to authorize my pharmacy to a refill of a prescription for a low dose statin that their Dr. prescribed (for a one year term refilled every 90 days) without seeing me and getting new labs - In other words, they want me to pay for an appointment and new labs that my insurance will only cover once per year....because their employee left. But they have the labs, which is what providers use to determine whether the prescription is warranted. Statins are literally the most prescribed medication in the US and they have all the evidence to validate a simple refill but are trying to force me to pay a significant out of pocket expense to get it.

Extremely frustrating office to deal with. Exam tables are ripped. Didn't have vaccines for months…read moreover 4 months. Reno and staff are nice and seem caring but it's a poorly run office and we won't be back

It is impossible to find general practitioners accepting new patients but I was able to schedule…read morewith Dr. Ronald Gavilan for three months later. I waited three months and then a few days before the appointment they said that the doctor is no longer accepting new patients and cancelled the appointment. How could they schedule me as a new patient just to change their mind right before the appointment months later?!?! I will be avoiding Ascension Sacred Heart from now on. They clearly don't have their act together and they don't mind wasting people's time.

I dread my appointments here, still forcing masks on healthy people, long waits on hold, and now I…read morecalled to get a referral for a second opinion on a surgeon. I have already gotten a referral but just needed another. Nope gotta come in again. I hate this place & always feel like I need a shower when I walk out.

Dr. Novak is dedicated to spending sufficient time with her patients. Her extensive experience is…read moreapparent from the initial consultation, and her clinical guidance regarding acute and ad hoc care episodes is consistently effective. It is apparent that throughout her career, Dr. Novak has treated a diverse patient population, demonstrating a direct yet compassionate approach to medical care.

Dr Novak is a caring, compassionate and knowledgeable physician…read more I've been looking for an excellent Internist since moving to Destin from the Dallas area a few years ago. The negative reviews I've seen online seem to only address her office personnel. I have every confidence in Dr Novak's decision making and appreciate the attention to detail she exhibits when listening to my concerns.

On a Saturday I got in and diagnosed in an hour. Everybody…read morewas awesome . From the front to the back

Non deserving of a star. I have had so many horrible experiences with them, and I still manage to…read morecome back. Just paid them a visit august 1st. for my son's face. We assume impetigo. This visit was when we found out they no longer take my hmo insurance through Florida blue. Great. $150, but it's an emergency so I obliged. Very aggravating though :) We see the doctor, she's great. I say it's impetigo. She agrees, but didn't do any more thorough inspections of her own, so I assume that's definitely what he has. She prescribed him a topical ointment. We have been applying as needed every single day since, and it hasn't gotten better. It's not horribly worse, but not better. I call back August 7 (today) asking if there's any way we could be prescribed antibiotics because HE STARTS SCHOOL IN 4 DAYS. the nurse says "if you hold I will speak with a doctor and see what he says." *5 seconds later* "sorry ma'am you're going to have to come in for another check up" ma'am, it's only been 5 seconds, there's no way you talked to a doctor... she gets defensive saying she doesn't know where this conversation is going and that she doesn't have the energy to argue. I hang up. No resolution. Only money to be spent. Idk. Maybe this is just the American health system, and they don't do pro-bono or help those who really can't afford healthcare without insurance. I'm a single mother on one income and have spent $450 in the last week, including this last visit, on top of school supplies and clothes shopping for my son. Didn't think asking for an oral antibiotic required another $150 appointment just to be like "yes you're right, here's a prescription for amoxicillin" please do better. Not everyone can pull money out of their ass, especially when you stop taking their insurance a day before they show up for a walk in appointment.