It is impossible to find general practitioners accepting new patients but I was able to schedule…read morewith Dr. Ronald Gavilan for three months later. I waited three months and then a few days before the appointment they said that the doctor is no longer accepting new patients and cancelled the appointment. How could they schedule me as a new patient just to change their mind right before the appointment months later?!?! I will be avoiding Ascension Sacred Heart from now on. They clearly don't have their act together and they don't mind wasting people's time.

I dread my appointments here, still forcing masks on healthy people, long waits on hold, and now I…read morecalled to get a referral for a second opinion on a surgeon. I have already gotten a referral but just needed another. Nope gotta come in again. I hate this place & always feel like I need a shower when I walk out.

My 89-year-old dad has been a patient of Dr. Banks for years. For reasons that are still unclear,…read morethe process of getting a referral to see a specialist dragged on for weeks. I never knew there was actually a process involved for getting a referral, as in my experience with primary care physicians over the years, the process was simply a matter of receiving a referral from the receptionist on my way out the door. So, of course, I thought to myself, dad's 89 and hearing impaired. Maybe he misunderstood. When I floated this to him, he said, "I can't hear, but I'm not brain-dead," or something to that effect. So, I called the office and spoke to one of the receptionists who seemed irritated from the jump, as if I were a spammer selling car warranties instead of trying to get a specialist referral for my father. In a tone that would make a DMV employee gasp, she explained that Banks needed to submit a referral request into the system - a process that could take up to 10 days. I'm thinking, who's their IT guy, Fred Flintstone? Are we living in the Jurassic period? What system are they using? The Matrix? It had already been about a week since his visit. After 30 seconds of radio silence, give or take, save for the clacking sounds of a keyboard and annoyed breathing, she said he had an appointment scheduled for the following week and hung up without the usual "is there anything else I can help you with," or, "enjoy the rest of your day," banalities. When I told my dad he had an appointment scheduled for the following week, he said it was with a different specialist. I called back and this time, another receptionist answered the phone. This one was a bit more pleasant, but it's all relative. Guzzling colonoscopy prep is more pleasant than drinking Liquid Drano. As far as being helpful, it's comparing oranges to apples. Banks never responded to a text I sent, which is totally understandable, since that is typically the responsibility of the receptionist. If I were going to suggest cost-cutting measures for a leaner operation, I would recommend replacing both receptionists with artificial rubber trees. My dad eventually went to an urgent care where he was prescribed antibiotics and given a referral for a specialist.

Paid 150 for mmj license, waited over 2 hours for him then he didn't even look at any of my…read morepaperwork & wanted more doctors referrals than just my referral to him. He wanted me to come back again and fill out more paperwork & speak with "specialist" before he would finish my papers. He also wanted extra money for flower. I thought it was strange they asked for my insurance paperwork & ran off my information when my insurance will not pay for it. His office never answers the phone & they're only at this location once a month. Not professional at all. Found a new doctor that was easy & completed everything I needed within 30 mins. Oh, and I didn't have to pay extra for flower!

I recently moved to Santa Rosa Beach, FL and was trying to establish a primary care. I booked an…read moreappointment with nurse practitioner Patton, I believe son of MD. He refused to prescribe my anti-depressants that I proved a history of taking for over 20 years (the same dose over 10 years) and wants me to take 225mg, instead of 300mg, my normal dose. A 75 mg decrease in anti-depressants can cause major symptoms including brain zaps. I am completely disgusted that my health is being risked for unknown reasons. Effexor is a non- controlled substance and with proven history decreasing my dose so abruptly will be determental. I do not recommend their care to anyone.

Twice now I have had mediocre care at best. The front desk team is very welcoming and nice. But the…read morenurse practitioner has zero bedside manner and doesn't seem to understand her job. I would not go back there knowing that she would be who I would see. She is very young and seems to be lacking actual experience.

This Dr office is closed Dr Dao left the state. Left his…read morepatients without medicine. Would not answer calls, just disappeared one day. 10 years of medical records are gone. I'm just one of his patients. He is no longer practicing in the state of Florida. I was advised they have no idea where my medical records are ! Lawsuit if I could find him.

Excellent service, veteran friendly, and knowledgeable. Dr. Horn Dao listened to all my issues and…read morehad an answer for each one. I enjoyed my visit and am confident in the care that he provided me. Also, the entire process was very professional.

September 2025 Dr. Ros never ceases to amaze me…read more The Dear Man went above and beyond for me, in saving my life and finding out exactly what was wrong with my heart. Talk about an A+ Doctor. I thank Dr. Ros for finding out what my heart issue's were and extending my life for many more year's to come. Dr. Ros was also extremely instrumental in helping my beautiful Son, Judd Heath. Judd, needed an aortic valve replacement and is doing extremely well. I thank God for giving us Dr. Ros and his wealth of knowledge for extending both our lives. We are both incredibly blessed. I'd also like to thank Dr. Ros' nurse Bhenreenah, she is such a beautiful soul. Bhenreenah also went above and beyond and was able to help me obtain the right appointment's for extended care for my Son. It didn't matter how many time's I called her, what I presented or what the issue was, she kindly followed through 100%. Thank you Sweet Lady. I look forward to our next appointment's and continuing on. God bless you always Dear Man. Thank you. Kind Regards, Dorothy (Dolly) Quill and Judd Heath

My former doctor relocated to Nevada, so my wife and I had to find a new physician. Friends…read morerecommended Dr. Ros and we couldn't be happier. We both had appointments this morning: she at 9:20 to review labs and my initial consult at 11:20. We went together since we have a single car and live on Okaloosa Island. The receptionist met us with a smile and was able to combine our two appointments into a single meeting with Dr. Ros. Talk about customer service!!! Completely eliminated a 2-hour wait for me. Good on ya, Marilyn! Dr. Ros impressed both of us with his caring attitude, professionalism and willingness to spend the time with us necessary to answer our questions and leave us feeling great about our decision to make him our primary physician. We both wholeheartedly endorse Dr. Gustavo Ros for anyone needing an internist.

I have been a patient of Dr. Reed Harned since 2001. He has been consistently professional, caring,…read moreknowledgeable, friendly, approachable and patient oriented. He sets the bar extremely high for all the physicians I had encountered (both military and civilian).