I have had many excellent visits to Troy Bank's Vacuum. This time I dropped off my vacuum for repair and asked the technician, Joe, to come out to the car and look at my carpet cleaner because I was having a problem removing the brushes to clean them. He popped out, removed the part and with a great smile said "No charge". So nice. So generous. He even let me hug him as a thank you. I really appreciate all the great folks at this store! read more

Cheri was fantastic from beginning to end with servicing our Vacume and myself. I sincerely appreciate the call to confirm what we needed with options financially. I also appreciate they you can always find a coupon to use. Thank you so much for doing a fantastic job Cheri. our Vacume runs great again. I am a Banks customer for life due to people like you That work in the LO store. Thanks for making it so easy! read more

I am very happy to add to my prior very negative review of Bank's vacuum cleaners. Tim, the District manager contacted me and seem truly interested in helping me rectify my situation. He made an adjustment to my vacuum cleaner that hopefully will solve a couple of the issues I was having-if this does not resolve problems, I feel confident that he will help me make more adjustments. Anyone can make a mistake, but I think it takes someone who is really confident in their company and values their reputation to reach out to someone for assistance. read more

I went in here and I noticed that the white privilege card got pulled on me. I was standing in line waiting to waiting for my turn and there was a African-American guy behind me, and there was a white guy behind us and all of a suddenly the white guy asked a question and the clerk pointed the white guy to come up past me and the black when we were sitting there waiting for a turn patiently, I noticed that it was a white guy that asked the question. It was me a be black guy and then there was a white guy behind us. The clerk or owner (not sure who) actually pointed and told him to come to the front pass us and he helped him for a good 15 minutes while we waited another 15 minutes and I definitely felt they did this strictly on our race very disappointed in this. When I asked him that it was my turn he just pointed his finger at me and told me to wait. That was very insulting. Just the rude jester and everything. I wouldn't recommend this place if you're not white, but if you're white, you definitely should come here they'll definitely treat you right. Its 2025. This shouldn't be happening to me or another black person. It's very offending. I wouldn't recommend this place to anybody. read more

i have always got the home depot $250 hoover special when new yea they work for a short time and quickly go to junk within a year and i use to have a older bissel power force it's a few years old WHAT A PILE OF JUNK! and i went and talked to dan and explained what i was looking for he showed me a riccar 25 series standard and at first i was kind of stunned with the price but WELL WORTH IT!!! the absolute suction ease of use and i got OLD matted down and tired apartment carpet and OMG the vacuum REFLUFFED the carpet and got ALL the cat hair out that not even a top of the line home depot special can't get!!! you get what you pay for!!! you want a good vacuum you go to banks!!! here is my old next to my new one from banks the Bissel died and had a motor burnout read more

Bank's Vacuum SuperStores - old vac vs new - Appliances & Repair Near Me - Troy, Michigan

My brother and I came into this store and were blown away by the customer service. Mike did a simple fix on an old Dirt Devil hand vac and showed and then us some extra light weight vacuums we didn't know even existed. I highly recommend this business when looking for a new vacuum or repair of an older one. Mike is really knowledgeable and pleasant to work with. read more

Rather than shop around at other stores for a vacuum, I drove right to Bank's Vacuum on Rochester Road in Troy, Michigan. Why did I head straight to Banks? Non pushy sales people and great service. The last vacuum I bought was from there and it lasted over 10 years. Banks sells quality vacuums and their sales people are friendly and helpful. Tim was great to work with. He is very knowledgeable and helped me find what I was looking for. (I took a photo of my old vacuum, so I could get something about the same size, weight, and quality) There are so many models to select from. If you are looking for a wonderful vacuum, take a look at the Riccar line. read more

I have always had great service from Banks Vacuum. I bought a vacuum from them several years ago and it still works fantastic. And If I do need a part, I know they will have it or order it for me. Bank's even had a hose for my Hoover vacuum. Hoover didn't have it and told me to throw it out. I'm so glad I took it to Bank's. If you need to purchase a new vacuum or get a repair on your existing vacuum, Bank's is definitely the place I go and would recommend to everyone. read more

I took my vacuum to the Banks Vacuum in Troy for repair and unfortunately I had a bad experience with the sales person. This resulted in my taking my vacuum back. However, shortly after this, I received a call from Tim Kellogg who represents the Banks stores and he made it clear that the experience I had was not their way of doing business. He apologized and offered to rectify the situation. This review is my way of saying that a business that stands behind their name and reaches out to make sure customers are treated right is one I would recommend and use again. read more

I needed to buy a vacuum for a friend that had lost everything lately. Jared Jaskula was so helpful and making a decision for her. I really appreciate his time and patience. He made it easy to make a decision for her. If anyone needs a good person to help them he would be the one. I would go back to him again and recommend Jared at banks.At in Troy Michigan. read more

We have been dealing with the Troy store for several years now and have had great service on purchasing new vacuums and doing subsequent repairs as needed. We get wonderful treatment from all the staff and Dan has been particularly helpful. Whether we were looking to purchase a new vacuum or repair the old one, Dan was extremely knowledgeable and adept at sharing his knowledge about the store's products. The store pricing is honest and fair. read more

This is the best place to go if you want to purchase or have a vacuum serviced. They have an excellent selection of vacuums and will educate you about the different brands and designs to help you select the one that is best for your needs. They service all makes and models and even restore older machines. They have a good selection of parts and accessories and will advice you on the maintenance of your vacuum. The staff is friendly and helpful and personally own some of the models they sell. i read more

Walked into the Troy store with my mom. We were both in the market for a Miele. Dan, the sales associate was great from the start. Not pushy. He was honest about the differences between models to help us make a smart buying decision that met our respective needs. He was able to sell me a floor model that met my target price point. My mom bought the same model and she also got a great deal. I'm glad I decided to but local and skip buying online. I not only got a better price (including sales tax) locally, but two additional years warranty on the motor. That's 9-years on the motor and 2-years on the parts. I own another Miele and plan to have it tuned up. Very happy so far. Thanks, Bank's. read more

Bank's Vacuum SuperStores - The Miele I bought. Love the motorized head. - Appliances & Repair Near Me - Troy, Michigan

I have purchased several vacuum's over the years from Banks. Their service is always exceptional! Yesterday was no different. I was having difficulty replacing a belt on one of my upright vacuum's so I took it in to Bank's for assistance. Sadly the reason I had a problem was that the vacuum was on it's last leg. Mike Pekarek showed me what was wrong and I decided it was old and not worth the money for a major motor repair. I asked him to show me some replacement options. I was so impressed that he asked me my needs then started out showing me the lower cost models. As I tried different machines I asked to see a little more expensive models until I finally decided on the machine I purchased. Some places start out showing you the most expensive but Mike did not do that! I am thrilled with my purchase. Once I got it home I realized how bad my old machine had become. I told Mike I had a number of bags purchased from Bank's for my old machine and he kindly offered to trade them out for replacement bags for my new machine. I did that this morning. Their customer care is one of the major reasons I keep returning to Banks for service and purchases! read more

I will always buy my vacuums from Banks. There's no substitute for the service they provide for their products. Recently, I have had a couple of issues with my Miele canister. I've taken it to the Troy location for service. In particular, Dan and Lance have been fantastic. They are so helpful, knowledgeable and an overall pleasure to deal with. They not only diagnosed the problem, but went above and beyond to make the vacuum as good as when I first took it out of the box. Kudos to Banks for exemplifying top notch customer service. read more

Confessions of a vacuum abuser- I brought in a good Sebo vacuum that reeked from the copious amounts of dog and cat urine in my house (2 senior dogs and 4 cats engaging in pee wars). In addition, though I tried my best, the brush heads were beaten up from all the pet hair. Dan went through every part of my machine, and was able to clean and deodorize it. He did amazing work, and I hope to be able to keep using my vacuum for years to come. I'm very pleased with the work and the experience. read more

After misplacing my embroidery machine. And my aunts not being correctly i spoke with Bob and he was really helpful. He sent Dan to my house to fix my aunts and while Dan was here fixing hers he wanted to make everything we had gone through in the last 3 weeks right. So not only dis he fix her machine correctly he also offered to look at my machine for free. Thanks Bob and Dan for doing all you could to help! read more

I wanted to write this review 7 months ago, but it got away from me... We bought a Miele cannister vacuum less than a year after we brought it in, because it was clogged up. I thought something was wrong with our very expensive, new vacuum. Instead of charging us, they cleared it out and cleaned it up, free of charge. They could have charged us, but they didn't. Dan was really helpful and friendly. He gave me a quick refresher on my vacuum. When I bought my vacuum, I was skeptical, because I thought that they were out for our money, even with a coupon, but after the great customer service, and price comps, I feel confident that they offered the best price at the time of my purchase. I feel even better that they were loyal to me as a customer and took care of my vacuum for free. read more

Awesome service at the Banks Vacuum store on Rochester Rd. I was more than pleased with the service and cost. read more

A high standard is used in my recommending a person or company and Bank's Vacuum Superstore in Troy is five star. I found that the person I met with, Tim Kellogg, was extremely competent in explaining all issues in the products offered and related cleaning. I had some tough questions that were answered completely and easy to understand. In a word, a high level ofIntegrity was evident at this location. read more

Wow, what a great experience buying a vacuum cleaner!! Never in my wildest dreams would I have thought it was going to be a positive experience... in fact I was dreading it. That was before I met Dan Harwood aka the salesman.. wow, he inspires confidence that you will not be taken for a ride.. He listened what my wife wanted to replace our old one, and hopefully for an upgrade and new more powerful one.. After several trials with Dan's recommendations, my wife Judy found one that worked better than what she had expected... Having problems with her wrists, this one, a SEBO seems to be the one that works the best! Whew, for a while there, I almost thought I was going to be the new "vacuumer". Dan understood my dilemma, (get an affordable and ergo vac) He did, he was real accommodating and did get us a great price for a fantastic vac. You want an understanding salesman? See Dan, at Banks Vacuum in Troy, Mi. Tom read more

I went into the Grosse Pointe Banks store today to purchase vacuum bags. I was greeted immediately by Jim. He took the time to answer a few questions that I had and showed me new vacuums that they had on the floor and explained how each works and the benefits of each one. So helpful! Wonderful customer service experience. I wouldn't go anywhere else for my vacuum needs. read more

I have purchased two Miele vacuum cleaners from Bank's in Troy during my 30+ years in Michigan (my first canister went off to college with my daughter). The staff has always been very helpful and informative. Service is outstanding. After relocating to my hometown in Raleigh, NC, my Miele stopped working. Unfortunately the Miele distributor here (in business for 35 years) is nothing compared to the service I received from Bank's. I have been without my cleaner for over 4 months now and have gotten the repair excuses from the owner. Thanks to Dan in Troy and David (rep at Miele) this distributor is being evaluated and hopefully my vacuum cleaner will be fixed within the week. I highly recommend purchasing a vacuum cleaner from Bank's. I sure wish that had a location in NC! read more

I purchased a Dyson canister online from Bank's Vacuum. It arrived in a badly damaged unsealed factory box. I called the shop to confirm I purchased a NEW product and not a REFURBISHED or RETURNED one, they guaranteed that it was in fact NEW, but couldn't explain why the seal was broken and the box was damaged. They went as far as to add it should have two factory seals on each end of the box and should have been difficult to remove. One end of the box had a broken factory seal the other was closed up with clear shipping tape. I suspect I was sold a returned or refurbed product. I was planning on buying a Dyson upright, but will not purchase from Bank's again. I would not recommend purchasing online from this vendor, no matter how good the price. read more

Banks have been around for a while and I keep driving past it but never went it. Well today that changed! I am a commercial cleaner looking for a durable, convienent, and quality vacuum. Tony was the one to help me and boy was I impressed. They go over every detail of the vacuum and show up step by step whey this vacuum is the best for you. Prices are fair and the customer service was impeccable. Best place to go you won't be disappointed! read more

I went in for a repair and talked to Dan. We talked about a new vacuum and he was very informative but not pushy. He solved my problem and I know my options for the future. I've been going here for years. read more

Superb assistance from Howard with choosing the right commercial vacuum.He went over every detail of the vacuum and why it would be the best choice based on my criteria which was to find a durable,not to expensive, and reliable vacuum. Howard's selection was a Simplicity Freedom- Made in the USA.. What an awesome vacuum!! Thank you Howard for your impeccable service!! Check out Bank's before you choose a "big-box"store. You will find more selections and better prices plus you will have a knowledgeable salesperson who can assist you in making your selection. read more

We have been a faithful customer of Bank's Vacuum for over 10 years. When I was in need of a new canister vacuum cleaner, I went to the Troy store and spoke to Tim. He was extremely knowledgeable and he was able to assess my needs very quickly. I did purchase the Miele C3. Bank's is the only store that I would trust for this purchase. They truly stand behind their products and their service. Their expertise and great service is second to none! read more

Ken and his staff are nothing short of amazing. As a small cleaning business owner they have worked with me on SEVERAL occasions to find the perfect vacuum to suit my needs. They offer a selection that blows big box stores out of the water and their products are much better quality. The services they provide cannot be found anywhere else. To say that they are patient, knowledgeable, and understanding would be a gross understatement. They also price match all stores and sites. I work part time at a big box store and will never purchase another vacuum anywhere but banks. They have a customer for life and believe me I go through vacuums fast. I have been referring all of my clients and anyone I come across with vacuum needs to banks. read more

I took my Bissell vacuum in because it was sucking the floor I was told it needed a belt. I left it to have a belt replaced and have it all cleaned up filters replaced and pretty much whatever it needed. We picked the vacuum up brought it home on the highest setting it was still sucking the carpet. I had to turn it to the second one which was still hard to push. it was also making a rattling noise that it never made before. ,We took the vacuum back the guy, I can't remember his name it may be Chris, tried it on indoor outdoor carpeting my carpeting is not indoor outdoor. I never had a problem with my indoor outdoor it vacuumed it perfectly. He said the vacuum was purring like a kitten. i've had this vacuum for four or five years I know how it sounds, it's not purring like a kitten. He told my husband that maybe the vacuum wasn't for me seriously I've had this vacuum for five years I loved it until they worked on it. He said they don't recommend vacuums with plastic parts, maybe he should take this up with Bissell, but he would put the money we paid for the repair towards a new vacuum. Really?? Like I would buy anything from him. I will be buying a new vacuum thanks to them "fixing" this one, but it won't be from there, and maybe he should keep his opinions to himself, I'll decide what vacuum is for me. You can say what you want but it's not true, he tried the vacuum on indoor outdoor carpet WHICH I DO NOT HAVE, on regular pile carpet you can't even push it, and the reason we just left is because the smart aleck remarks, we knew we were not getting anywhere, and we aren't going to stand there and argue with him, but the vacuum is not working right, and we told him that, and you can insist anything you want but the vacuum does not work properly. read more

I dealt with Howard at the Rochester store and he was just amazing! He was very helpful and informative and his knowledge made choosing a vacuum very easy. He went above and beyond to help me. This store has a wonderful selection to choose from. I can't say enough nice things about Banks Vacuum store in general and Howard in particular! read more

We used to use United Vacuum for all our needs. So I decided to keep with the new company once Banks had bought them. I called to schedule my home vac to be serviced- it was not getting proper suction. I was a little frustrated in the process of getting someone scheduled..they do all the scheduling out of one location and it was difficult. I would say to the owners to work out this kink. A person should be able to call at their ( the customers) convenience and schedule an appt. - not be promised a return phone call which didn't come... I had to keep calling... so that was the down side of things.. However- when Sam came to our home he was wonderful!! He was able to find the issue and resolve it. He did a thorough check on all outlets to make sure they all worked. He discussed other things we need to watch for in the future and educated me on home system vacs. Sam is very knowledgable and extremely helpful!! I highly recommend Banks for vac servicing- and I know when we finally do need a new system we will head to Banks! Thanks again read more

I just came back a little while ago from Bank's Vacuum in Troy, having taken in my Kenmore vacuum, which had bitten the dust. It had served me very well for more than 10 years. I hoped to be able to repair it. Unfortunately, it was done for. Dan gently explained why the machine was no longer working (not stressing the fact that I had probably been the culprit for its demise). He then steered me to a vacuum that was the equivalent to mine He showed me all of the functions, which were almost identical to my old machine. I think he sensed, that I'm not good at change. :) The store put it together for me and away I went. In a time of businesses not knowing their products (inspite of their lip service) and NOT caring that they don't, in a time of impersonal, online, hands off ordering, it is wonderful to find a business that is there for you. It is great to walk into a store, be personally and pleasantly greeted by someone who knows what they are doing and cares. I will most definitely go back to this business and recommend it highly. read more

I was all set to buy a vacuum here but couldn't decide between two models. Went home to think about it--they don't stock one of the kinds I'd been hoping to try, so I was hoping to get it out of my mind. Went on their website to compare features and realized they were charging $200 more in store for one of the ones I was considering than they were online. So I looked around on the web and realized that the online one wasn't on sale--it's the manufacturer's retail price. Which means they were just going to price gauge me for taking the time and trouble to come in. I could just order it from their website, but I'd rather deal with people whom I can trust. If this is how they treat buyers, I can't imagine going back with a repair. read more

I am always impressed with the amount of attention I receive when shopping at Bank's Vacuum in Troy. Dan Harwood is patient and explains the details of what I am purchasing very clearly. I not only have had repairs done at Bank's on Rochester Road, but have now purchased a new Miele vacuum and LOVE it. I know that I can count on Bank's to stand behind the products they sell! read more

Tony Giummo, at Shelby made our vaccuum buying experience amazing, from start to finish! What a fresh breath of air, to deal with someone with expert knowledge of his product!! He was kind and helpful, answered every question we had, and even carried our new Sebo out to our car for us!! And we LOVE our new Sebo, a German-made, awesomely effective machine, and easy to use!! Thank you, Tony! You're the BEST!!! read more

I've been a customer of Bank's Vacuum for over 10 years - I've purchased 2 Miele vacuum cleaners, which are super pricey, but they provide outstanding service at this store and have kept my vacuums in great shape. I just brought my machine in after clogging the hose (with a pen!), and Tim, the general manager, unclogged it at no charge. This is typical of their service. Can't say enough nice things about the staff and how friendly and thorough they are. I would definitely recommend purchasing a vacuum here - the service alone is worth it, and they are extremely knowledgeable, they don't pressure you to buy something outside your budget, and have a terrific selection of machines at all price points. read more

I live far (over an hour) from the store, I purchased a Miele product from this location. When the product gave me trouble, I brought it here. Dan has been a great advocate for us in dealing with the manufacturer and getting them to understand that the problem shouldn't have happened to us. He was able to be a great third party as the service would have to be covered by either us or the manufacturer (warranty). Either way Dan would have been covered, the fact that he went the extra mile to bat for us was a great help! read more

Needed some repairs on a Hoover Carpet cleaner. Nick was very pleasant and helped me identify the parts that I needed (not in inventory), and get them ordered and delivered. First rate service was very positive experience, and reasonably priced. I will definitely continue to do business again with Banks Troy. read more

Tim, Nick ( DJ nick), Bryan (the installer) and my crew in Lake Orion with Casey! These guys are the best!! Service 5 star! My brand new Beam failed me and these guys made sure I had a properly working Central Vac ( which is now an Element) in my home. Thank you guys so much I am so happy :) read more