Once again, I received excellent professional service from this company. The service exceeded my…read moreexpectations, and I appreciate the owner's understanding regarding a manufacturer issue--specifically, the failure to inform customers and service providers that a previously low-cost repair had been replaced by a redesigned, significantly higher-cost part. This situation was disappointing for both the owner and myself. I valued the owner's transparency and feedback, and ultimately we decided to replace the washer rather than proceed with a repair that exceeded the machine's value. Unfortunately, this reflects a broader issue where manufacturers make it increasingly difficult to maintain older appliances due to costly design changes. Great staff and honest service at Doc's Appliance Service.

Had a Dishwasher that was out of commission for weeks- would not power on. Another company had been…read moredispatched by my Home Protection plan to fix it. After several trips and part swaps they could not fix it. I asked My HP plan company to send out someone else. Docs Appliance came out, and Anthony was the tech. He reviewed all the previous work. Taking a lot of time and testing he noticed that the wiring harness that had been replaced was installed incorrectly. After more inspection Anthony found some burned out components on the User Interface board. He was able to get a new one and replaced the defective one. After that the dishwasher powered on, and now works great. Thanks to Docs and Anthony for solving this problem

OMG I found a product that is AMAZING!!! Went in for some vacuum bags and thought I would try out a…read moreproduct called Grease Magic. I put it to the test when I made some fried chicken (which pops grease all over the stove top) and WOW this product tackled the grease no problem. No streaks on my stovetop, no weird chemical smell- just made it clean. How nice to find a "eco- friendly, 100% green, ready to use spray" (that's on the bottle not my words ) It was recommended by employee David Cole, so thanks David. You will be seeing me again. On a different note, whoever is in charge of the answering message... it's time to change it

I have to add to my very negative review. On his own accord, the district manager called me this…read moremorning to see what we could do to remedy my unhappy situation. I brought my vacuum cleaner in, and he changed the brushes on the roller, which make it easier to control and hopefully that will solve a few of my problems. If it doesn't, we will continue to work on it together until this works- at this point I am very impressed. Anybody can make a mistake, but only somebody with confidence in their business will go through the trouble to rectify it.

They always have the part I need in stock, or they can get it in the next day, NEVER longer. The…read moretechnicians behind the service counter are very knowledgeable and extremely helpful; there are no dumb questions. They want to sell you the RIGHT part.

My service appointment was updated online and I knew when to expect John at my door. He was very…read moreprofessional and friendly. When I explained my issue with the refrigerator, he knew exactly what to check and quickly took apart the components and showed me what was wrong. Although the part was no longer being made, John tried with phone calls and online searches to find a replacement part. He was very sincere when he apologized for not being able to fix the problem. We have dealt with A&E Appliance for many years purchasing parts and now know their service department is also top notch.

The absolute worst service I've ever experienced from any company. We have an extended warranty…read morethrough Samsung and a broken dishwasher, and A & E has cancelled on us FOUR times now. The part was delivered to our house but they keep saying the part isn't available. It's been sitting on our kitchen counter for weeks. It's impossible to talk to anyone via phone, the cancellations are done via text with limited options to reschedule. Do not buy Samsung appliances, do not waste your money on their warranty, and do not get repairs done by A & E.

OMG! Where do I start. My GE dryer was making a clicking noise so I recorded the noise. I've…read morelearned servicemen sometimes ask what it sounds like. Called my warranty company (Assurant Warranty) & they sent out someone from a & e on 06/23/25 which is also Sears. Had a window of 8 am to 5 pm, so my whole day was shot. Guy got here about 3pm. Went right for my washer. He said they put down washer on a stacked unit. Then he sat by the dryer and was turning the barrel. I said it was the dial and I had audio. This guy was very rude and practically yelled at me that he had to check the whole thing. Didn't want to hear the audio I recorded. I actually tried to ignore him so he could hurry & leave. He got a little nicer after a bit, but I hate rude. He said he had to order a part & reschedule installation for 06/30/25. I received the part the next day. Got an email from a&e saying since the part won't arrive til after 06/30/25 they rescheduled for 07/07/25. Never even called to confirm if I would be available on that day. I called Assurant warranty to let them know and told me I had to call a&e myself. The computer transfers but no one answers. Called Assurant back and Jerry called a&e to confirm 06/30/3/25 appt I actually received confirmation from a&e on my phone. So I'm waiting all day, yet again for service (8-5) time line and at 4:00 I start calling. First a&e computer is confirming 07/07/25 appt. So I call Assurant at least 5-6 times as well as a&e and finally was told 06/30/25 was confirmed. The last person guaranteed it. Ok, so 4:50pm comes around and I call a&e back. But this time I outsmart their computer and got actual person who confirmed my appointment is for 07/07/25. Now I'm really p.o.'d. So now I have to wait for a third day, from 8-5 again to see if someone will even be out to fix it. I really have to think about extending my warranty with Assurant. One girl asked if I could hold for two minutes and I hung up after 20 minutes.

Quick response and diagnosis. Fair price. Great service! Appreciate the explanation of the problem…read moreso I could make an informed decision.

Pat took time, by Messenger, to verify exactly what ignitor was suspicious in my 19 year old…read moreKenmore Elite oven. He obtained the part, and within a half hour replaced the old part. He is very efficient and gave a one year warranty on his service. He is MY GUY for appliances.

Called based on a recommendation from a friend. He was out that same night. Fixed the problem with…read moremy washing machine in an hour. Lance is professional and extremely knowledgeable, showed me exactly what needed to be done. He was honest and didn't try to up sell me more expensive parts. I'd highly recommend him!

Charged $125 to my senior parents to come over took 2 hours to do nothing but express how more…read moremoney should be spent I their son fixed issues in 15 minutes with no parts Just a clogged discharge line on a dishwasher I called A to Z Appliance repair to resolve complaint but no resolution So I feel it necessary to express my concern

Mike is nothing short of amazing! He went above and beyond with fixing my dryer. I would recommend…read morehim 7 days a week, 365 days a year if you want your repair done the right way!

I called this morning for someone to come out to the house. They returned the call, which is why…read moreone star is rewarded. I was explaining my situation with a downed fridge and oven. I was asked a question and before I could answer, the call was dropped. At least, I thought it was dropped. I immediately called back indicating the dropped call asking for a call back. It is now the evening with no call back and my thinking it was dropped call gone. I must have been hung up on. I cannot give a good review with that reaction to two down appliances and me looking for someone to repair them.