US Bank is not a good bank. I used to like them, but now I don't. Here's why:…read more A man - a very bad man - assumed my identity and racked up $38,000 in my name through US Bank. I found this out when US Bank called me one day and said, "You owe us thousands of dollars. Pay now or we report you." I explained that I had no idea what they were talking about. They weren't helpful at all. After some investigation, I found out what happened and started legal proceedings against the person who perpetrated this fraud. US Bank still doesn't care. They have reported me to all three credit bureaus. My once-perfect credit score has dropped dramatically. They call every other day. I tell them the story: "This money was stolen from me. It was fraud. I have spent thousands in legal fees trying to prosecute the guy." They say, "Not our problem. Pay now. Or else." They are greedy and heartless people. Once I am able to transfer my stuff out of their bank, I will never go back. And I will let everyone know that even though they tout that their accounts are covered by "Fraud Protection" it only means that they will decide which party is more apt to pay, and approve a case based on those facts. They decided that the thief would be too hard to prosecute. And since they already have me on the line, they will try to get the money from me. Yeah, I have $38,000 just lying around. Shame on you, US Bank. And shame on you, thief who stole my money (I cannot name his name due to pending legal proceedings ... but I will when it's all over).

For anyone looking for a bank that strips our account in BS fees, I highly recommend US Bank. They…read moreoverdrew my account and charged me 108.00 in NSF fees for "pending" charges that wouldn't have posted for 2 more days. Without the NSF fees, my account would have been 5.49 short. I just opened my account and my direct deposits hadn't kicked in yet. Today, they added an additional 25.00 fee for continuing to be overdrawn (2 days.) I'll be moving back to STCU and staying there!!

STCU has the potential for excellence. Unfortunately, IT dept having a 3 day weekend undermines…read moreinstitutions core values. "Direct Deposit should be available when received" as advertised, not held till the posting date. Photo is Google's aggregation of STCU's documentation. Excuses/lies undermine member's trust, and destroys STCU's core values & integrity. STCU M; Thank you for the contradicting statement of services offered, tells us members of no intention of honoring services offered. CEO Lindsey Myhre and Board Members; Justin Botejue Catherine Brazil Bill DeReu Addy Hatch Steven Jones Chris Morlan Jeff Perkins Mike Rennaker Dori Sonntag Kathryn Gores Lisa McCann Wayne Leonard Should all take pay cuts to properly fund the ethical smooth operation of STCU's IT department. https://www.google.com/search?q=stcu+early+deposit&rlz=1CDGOYI_enUS1192US1192&hl=en-US&sourceid=chrome-mobile&ie=UTF-8

Do not use STCU for a home loan. We've had many issues over the years. During COVID and my…read moredivorce, my ex was court ordered to pay the mortgage, but she didn't. I was in constant contact with Kevin at STCU because I was advised by my legal team not to make the payments. Then I found out that Kevin was trying to auction off my house (during COVID). I paid the arrears, thousands in legal fees and late fees. Fast forward two years, I've been on autopay for my mortgage payment for the current amount due each month. Recently, our mortgage payment increased by $13.26 per month (property taxes). STUC didn't process the last payment for the current amount so it left a $13.26 balance. They charged us an $87 late fee because their system didn't pickup the change in the monthly mortgage amount. Frankly, this should be illegal. I called them, they argued with me. Finally, they let me use my once in a lifetime late payment waiver. As soon as interest rates come down I will leave this bank. I am also going to contact the Consumer Financial Protection Bureau to make a complaint. The home Loan department is the worst for it's customer service and taking advantage of its customers.

Normally great service but don't count on them being open on time. Waited with several other…read morecustomers at the locked door 10 minutes after they were supposed to be open.

I want to compliment Cori, Cassandra and Shelby on their incredible customer service. I had a…read moresituation that required a lot of time, attention and follow up. They all went above and beyond. I do have to say the phone system at Horizon Credit Union, as a business, is the worst. I end up having to drive to the branch, as trying to get through the minutia of calling is impossible and very frustrating. This has nothing to do with the employees at the Liberty Lake branch.

Do not take a loan with these people! They have terrible communication and will not alert you of an…read moreissue until its past 30 days. My credit went from an 820 to a 720 on an issue that was 100% their faul!

OMG i have the best experience at this BOA! Jenny was Amazing and helpful with helping me open up…read moreme account. No hassle at all they were great the reviews were def correct about this location. I drove 30 mins out of my way just to go to this location based on the reviews! Cant stress enough how great the customer service was thank you so much!!

Yeah, BOA is just a penny pinching business that has cut back on employees and training them,…read morecustomer service is non-existent. This branch is one of the worst I've seen, with extremely rude employees (Cameron Rose among others) who don't provide any solutions and rather are trying to rush you thru as quickly as possible. I tried to call ahead, but like every BOA, they never answered. So I just showed up. When I asked if there was a better way to ask questions, Cameron, who had a f-u attitude, tried to prove to me I didn't call ahead. Instead of looking for an email address to provide me, he started trying to disprove my story, claiming that they always answered the phone. When I showed Cameron the call log on my phone, he fell silent, but still refused to provide any emails, since he claimed that employees can't receive emails from outside sources. When I pointed out that I'd seen emails on BOA business cards before, he changed his story and said some employees can receive emails--just not the people at his branch. It was a pointless conversation that went in circles. Cameron was so eager to get confrontational it was surprising. Why anyone chooses to live with that sort of stressful approach to life is beyond me. Cameron, I truly believe, is just a product of BOA and their policies, but for someone who is a middle aged man working as an entry level employee at a bank, you'd hope they would have learned how to treat customers with some dignity and respect.

They actually get a 0 grade. The worst bank ever. I banked here for 25 years and I cannot think of…read moreone good thing they have done for me except treat me like garbage. I made a recent complaint about overcharges in my bank because I used cash machines other than there. I did not know this was changed and instead of taking the charges off they left them on. They quit doing this years ago so when they did it, I thought they would amend the charges, they didn't, they just told me to get out of their bank. I call this thievery some of the charges were over 4.00 think about how many people this happened to. I noticed once the bank changed to Columbia Bank this happened. I am a medical traveler and traveled throughout Seattle and used this bank only for the convenience. It is inconvenient to transfer banks but that is not working anymore. They are thieves this is out and out thievery blatant in your face. They do not believe in due process or fairness or justice. Get out of this bank. I noted many people are leaving this bank because of their corrupt behavior. I had another bank lined up because I knew I was gonna get out of this bank it's been terrible been difficult for me because of the travel jobs. I asked myself would you hire me if to return to come back and see you and I and I think about it and I would hire me but I wouldn't hire them. Thieves.

I have banked at this place for over 25 years and I cannot think of one thing they have ever helped…read moreme with. They just started charging me for using my bank card at other places. They never used to do this. This is the worst bank i have ever had. Never notified me just helped themselves to my money. And in this economy they should be ashamed. The boss over there attempted to make me feel bad because I lost my card. They stole about 200.00 of my money as I was getting cash out. Never again. I hope this bank closes. In the 25 years, I can't think of one good thing this bank has done for me other than to create grief and steal my money. I wanted to leave sooner but it was a lot harder to do before. Not anymore. If you ask yourself, would I hire me? And the answer isn't good, it's time to retire. I make excellent money and I work in the medical field and I am going to spread the word. I would never treat people like this. Stay away from this bank and let them fall. I hope you close. I will be laughing all the way to my new bank. I feel sorry for the workers they look absolutely miserable. Treat people like garbage it will come back. Oh and I went to do some banking there and they had one person working in there and a line of people a mile long. No one else. Awful place. And to the boss over there if you ask yourself would I hire me??? No one likes to work for people like this. I hope life is miserable.

If I could give them Zero stars I would. Their ATM took a HUGE cash deposit from me, then gave me a…read more"we are now out of service" message. Even though they have the extra $ in there machine, the picture on camera of the deposit being made & someone currently working on the machine "because it's broke." They refuse to give me my money back, saying I must "file a dispute" and they can't give me any time frame on when I will get my $ back. Additionally, the manager of staff today was very snarky as she informed me of all this.