I've had a joint account here for several yrs now, I now know why they shut down banks and want us…read moreto use their ATM, Today I went in to make a deposit and was Lucky enough to get the DEI hire! Megan was the worst teller I have ever had, she wasted my time, knows nothing of Customer Service! not only was she rude, she said next time I could use the outside ATM, guess she doesn't know without Customers she has no JOB!

Very friendly staff who always make you feel very welcome when you come in. Each one of them is…read morenice and genuinely cares for their individual customers.

Always a happy and helpful group of people. Definitely recommend, and better rates than at Wells…read moreFargo

During the course of paying the loan on my truck I never once received a payment receipt. Recently…read moreI paid off my loan after talking to someone who never once mentioned any delinquency in my account. 2 weeks after paying my loan off, they reported the account delinquent to the credit reporting agencies. When I called, I was told the delinquency was some time ago, but they could not notify me, due to legal reasons. Their website portal where I paid my bill every month never showed me as behind on any payments and nobody ever contacted me. So now they screwed my credit report on a paid loan. I would never do business with them again, nor recommend anyone to do business here.

This branch is great and has been super helpful…read more Everything that Mountain West offers outside of the in branch experience is the worst I've ever experienced. Their online banking is atrocious, literally a throw back to 20 years ago. Their app is also terrible. I just had a mobile deposit get declined, yet no explanation for why. I tried calling to determine what the issue was..... Got an our of country call center. I've never had a deposit declined by Wells Fargo, Capital One, or my Credit Union. The only reason I bank here is because my uncle did and I set up his estate account here. I can hardly wait to close that account and wash by hands of MW.

Great Bank... I have been with them 5 years. A Local Bank on the Corner near where we live and…read morethey have always responded positively and rapidly to problems. Sadly, as in most banks today they have a high turnover thus the faces change faster than the leaves.

I always receive stellar service at this branch! Haley and Jason are the MVP's at this location!read more

This was a routine visit that turned amazing Beau got us dialed in all while shooting the breeze…read morelike long lost best friend. Then Karley also helped us and was an absolute delight. These two definitely made our routine experience memorable.

Cristy Neumann is amazing! When I've needed additional help she has been there. Her helped saved me…read morea lot of time. I know she's busy but somehow she makes me feel like a priority when working with her. Cheers to Cristy!

Banked with Umpqua for 6 years now and there was an error that caused an overdraft to one of my…read morepersonal accounts, I called them up to clear it up and hopefully avoid the fee, they said nothing they could do and I got charged another late fee while trying to dispute it. They offer no benefits or perks for banking with them at all

My favorite branch. Always friendly, helpful and quick service. From the clerks on up to the…read moremanagers.