Beware of Rogue Credit Union's Auto Loan Practices - Payment Blocked, Car Wrongfully Repossessed…read more I normally don't leave reviews, but my recent experience with Rogue Credit Union deserves to be shared so others can protect themselves. I financed a 2025 Lexus GX 550 through Rogue Credit Union (NMLS #776623). In July 2025, without warning, my online and phone payment access was blocked. I was told by a representative that my account was in "repossession status" -- even though I was ready, willing, and able to make my payment. Instead of working with me, Rogue CU accepted a statement from a so-called "local business owner" claiming my vehicle was abandoned. This individual was not a government official, and there was no inspection or verification by any public authority. According to 911 records, the Miami Police Department, and the repossession company (Takeover Towing & Recovery), the car was taken solely for alleged non-payment -- not for abandonment, lack of maintenance, or relocation as I was told by Rogue CU. To make matters worse, I received a demand email for the full loan balance the day before the repossession. This left me no realistic chance to resolve the matter before losing my vehicle. Rogue CU then reported me as delinquent to the credit bureaus -- despite blocking my payment access. This ordeal has cost me thousands in rentals, hotels, and transportation, and caused serious credit damage. I have filed complaints with the CFPB, FTC, and other regulators. If you are considering financing with Rogue Credit Union, please research their practices carefully and keep thorough records of every payment, call, and email. Based on my experience, payment blocking and inconsistent repossession explanations are real risks here.

Well don't make a purchase on your visa card Rogue will not dispute even if product brand new…read morewasher was used 6 times max from Jan 22 2026 through Feb 10 2026 and quit working with a 7 year protection plan and you spent 4 hours on the phone with Lowe's and protection plan with no results Rogue no help either with stopping payment. They say that's not fraud.

I hate this place! If it weren't for the fact that they bought my mortgage from my broker I would…read morehave no reason to do any business w them. EVERYTIME I go thru the drive up I'm asked about signing up for other accounts, credit cards etc. So much so that I've started telling them I only have a payment to make and nothing else. I understand they are doing they're job, but Chase n RFCU don't do that and I don't dread going there. I love the chase mobile app... Wells Fargo WTD?

This is for the mcandrews Branch only As a 20 year customer…read moreof wells. This branch would not accommodate my cash needs gave me a BS runaround. When to another branch took care of me no problem.

I had hoped to find a partnership and what I've experienced is a cookie-cutter, linear approach…read more No real interest in strategic thinking or individual circumstances. With over $2M in assets and a 850 credit score, I doubt I'll get the HELOC I needed in time to meet my needs. Everyone loses here.

Just a hard bank to do business with, waits are generally long, and I've stopped using some…read morebranches entirely because of people sleeping in front of the entrance. The tellers are generally nice but overall not nice enough to offset the cumbersome online banking and awkward in-person experience.

Annoying people yelling in the building, they had food on the ground and nobody was working there…read morewhatsoever

Greatest credit union ever. Best rates and personnel. I worked with Reid on a loan and he was…read moreexceptional during these covid times, keeping the loan on track and following up with me. He helped me immensely.

I was on a very fast track for my move to Medford, and North Pacific gave me outstanding customer…read moreservice. They were able to close my house and obtain my mortgage in 2 weeks ...... super fast. This saved me from having to find temporary housing storage for my household. This kind of service is rare in the banking and financial services. Derek Winchell is a professional he kept me posted every step of the way and even met with me on Saturday to complete the loan application. They were outstanding!

I had a terrible experience working with Becky Clearwater and James Beard. I highly suggest working…read morewith somebody else. Bill Gill at the other fairway office was great and very helpful. It's a very long story, but the short story is James Beard pulled my credit after me specifically telling him not to over the phone before my consultation. I felt tricked because I had already told him not to pull my credit because I wasn't ready to buy, I just had some questions. He asked if he could take a copy of my tax records. So he could help determine how much we could afford, and he came back a few mins later and said "So, I just pulled your credit.... etc. etc." I felt stuck with them at that point since they had already pulled my credit and if I were to go anywhere else my credit would have to pulled again. So I reluctantly started the process with them. I was shocked. But let it go because I figured there was nothing I could do so no sense in getting upset and making it awkward. Few months later I called the office again and talked with Becky Clearwater, I called to ask a general question about a property I had some questions on out of curiosity. She gave me the answer I was looking for, and our conversation ended. A few days later I got an email notification since I track my credit and I was notified that Fairway had pulled my credit AGAIN without my permission!!! I immediately contacted corporate office. After May phone calls and emails they halfway admitted they were wrong and offered to remove the last pull off my report if I signed this paper saying they had permission on the first one. I didn't feel comfortable signing that because it wasn't true. So I called the company they used to pull my credit. They contacted fairway and Becky at fairway wrote a statement that was a complete LIE. She said that I gave her permission and that I was "so excited about this new property" completely faulse. After that I got sick for a couple months (literally bedridden and hospitalized for weeks, unable to eat, etc.) so I didn't have the ability to fight it and deal with it. I just started feeling better and contacted fairway again saying the issue had not been resolved. They're lawyer contacted me, and at the end of our conversation she sounded like it would be taken care of. An hour or so later she called and said actually they can't have it removed because they had already written a statement saying they did have authorization so they couldn't make another statement saying they had lied. So because of their recklessness and mistakes I am completely screwed. My credit was barely high enough to get a loan, and each time they pulled my credit it lowered my score. So thanks a lot Becky for lying, and James for making me feel stuck with your fairway office and unable to go anywhere else since you knew my credit would have to be pulled AGAIN.

Thessaly was polite and knowledgable, She dove right in and got everything I was there to do…read morehandled. Then she called me to confirm it was all don't properly, just as she said she would. I was shocked to receive such helpful service after dealing with another branch for years. Thank You

I had a deeply upsetting experience at this Chase branch in Medford while trying to complete a…read moreprivacy-sensitive request. I came in with legal documentation and expected a routine account update. Instead, the process was handled poorly, multiple errors were made, and my actual request was not addressed with the care and competence I expected for an identity-related matter. The experience left me feeling unsafe and unsupported as a member of the LGBTQIA+ community. What made this even more troubling was the follow-up afterward, which did not feel centered on resolving the service failure itself. Based on my experience, I cannot recommend this branch for anyone needing help banking issue. If you are part of the LGBTQIA+ community, I would strongly encourage you to consider another branch or another banking option.

Staff here goes out of their way to provide best customer service, kindness, help, efficiency and…read moreprofessionalism. Debbi has been helping us with such exceptionalism for years! Thank you Debbie and all. Andrea and Ashley are also always so helpful and kind!!! Great people!!!

From the owner: First Interstate Bank in Medford, OR offers a comprehensive suite of personal and business products…read moreto take care of your diverse financial needs. Whether you're a first-time home buyer looking for a mortgage, an established business looking to streamline your payment methods, or someone who is ready to plan your financial future, our local banking experts at the First Interstate Bank Medford Biddle Road branch will help you reach your goals. First Interstate Bank is a community banking organization headquartered in Billings, Montana. With nearly 300 locations across our footprint, First Interstate is still run on the same principles as when it was founded by Homer Scott, Sr. in Sheridan, Wyoming in 1968 - to take the best possible care of our customers, our employees, and the places we call home.

Worst tellers ever. Rude, don't care that there's a line and said so. Moved my money to First…read moreCommunity Credit Union, where they are kind and helpful.

Do not invest your money here. They are not local and do not answer phone calls or emails. They…read morerefuse to give appointments and do not give out supervisors contact info. Basically, they take your familys estate and charge 1% commission with out any follow up or help. Do not trust this bank!!!!!!!

I've been with Evergreen Bank for close to 19 years was more than happy with the bank. Until I…read morewanted to put some money in a cd account. Grants Pass, a Rogue River, Medford was all offering 4.05% interest. there a new branch and Ashland was offering 5.25% interest but they have informed me that I had to open up a new account in Ashland. And as I told them, why would I want two different accounts from the same bank? Or why do I want to cancel the account that I've had for close to 19 years to open one tomorrow at the same Bank. A few days later I went and canceled my account with you all my money took it. To first interstate where they paid me 5.15% interest with no checking account no requirement no nothing other than just 5.15% interest for anybody who wants it. I also felt that if Evergreen was being this sneaky and this is underhanded to their customers that offering them 5.25% for four months that they probably weren't going to do nothing special for them after the four months expired. So I somewhat valued customer of 19 years left. I hope they treat you better than they treated me. Here is an update to your comment you left you say you value your customers. No you do not. That's why I left your bank of 19 years. Why do you offer different interest rates? Are Ashlyn versus Medford in grants Pass do you not like your customers in Medford Grants Pass anymore. 4.04% in Medford or grants Pass on a CD or 5.25% in Ashland. So you're screwing over your Medford in grants Pass customers. I do not feel valued at all Here is an update and a response to Evergreen's response. Yes I know you offer CDs that's what this whole review was about. And again my comment was you offered different rate to different branch's . Why should grants Pass, Rogue River, Central Point and Medford get screwed over with 4% on a cd. Which is very very low interest. While you offer your customers in Ashland branch 5.25% interest And for what it's worth first interstate offer 5.1% with no checking account. And Wells Fargo offers 5.20 percent with the checking account at any of their branches So again, I don't believe people in Ashland should get a higher rate than people in Medford or grants Pass Unless you're just trying to screw over your other customers.

From the owner: Evergreen Federal Bank is a mutual institution serving customers locally in Southern Oregon…read more Evergreen specializes in mortgage, construction, and commercial lending with in-house servicing. We offer a variety of savings and checking products combined with person-to-person service at your local branch.