Shout out to Carla! Thank you very much for taking care of my car loan. It was my fault for taking…read morea good week to finalize the paperwork, but she she went above and beyond to overnight the paperwork and handle a checking account issue I had with the US Bank app. Thanks again, Carla!

My wife and I currently bank through U.S. Bank but we wanted to create a joint account. We went in…read moreyesterday at 5:45 (they close at 6pm), and we were greeted by the Branch Manager, Jennifer Bromberg. She was so welcoming and got us set up with an account that made more sense than just combining the two together.. She mentioned when she and her husband shop for Christmas presents, they don't want the other to see what they're buying.. GENIOUS!!! She stayed with us until 6:45 and made sure we were completely satisfied with her service.. We left there happy about our finances and how we're covered by such a great bank. Thank you so much Jennifer, we look forward to working with you more! Miles & Alyssa

This is the only BofA that I go to, regardless of there being 15+ locations closer to me. The staff…read moreis very kind, makes a genuine effort to be personable, and takes their time with each individual customer. Plus, this is the only BofA that willingly provides a substantial amount of quarters (e.g. for people who need them for laundry).

I have never given a BOA 5 stars because I've never had good service, all other BOA's are awful…read more This BOA literally blew me away with their service. I was greeted immediately upon entrance, waited in a quick line, less than 2 mins, was spoken to in line, then was helped by a very kind woman! I was there to get a cashiers check and was in and out in less than 10 mins! I'm glad to know there's at least one BOA that has good service! I'd go out of my way to come here.

This review is for both the local bank and corporate…read more Corporate: impossible to deal with. Wife originally got the home loan on her own through Sterling before the merger, but then I added onto it. We went through all their silly forms and hoops and despite that they kept refusing to let me manage the loan or get info when I called in claiming I was not authorized. Even after we got it fixed after a couple years it "reset" and then they refused to fix it. Miserable experience and no 24/7 bankers on the phone for support. Local: people at this branch acted helpless to do anything and clueless on how banking worked. Wouldn't help us with the above issue or even paying our mortgage. We'd walk in the store and they'd stick is in a corner with a phone to their corporate and tell us to solve it ourselves. Worse, when my wife was parked in their parking spot some idiot came out and yelled at her and told her it was for customers only. She explained she was a customer and was about to walk in and the guy said he did t believe her and to get lost. Will never do business with this bank or the chain again.

This bank is pretty awesome!! I've been with them for both personal and business banking for over…read more10 years now. THESE BANKS ARE ACTUALLY FILLED WITH PEOPLE WHO CARE and not just filled. Time after time they go above and beyond to take care of me. This last time was QUITE AMAZING! I'm absolutely positive this would NOT happen at any other banks ESPECIALLY THE BIG BANKS. I know from many past experiences.

I have banked here for a minute my guy Ty M transferred to Northrup BECU will need to visit there…read morefrom now on. Had an apt with Alison at 10am arrived 10:05am and was passed on to Kamran. He was very helpful yet our apt was not made with him. Highly recommended that apts are kept with the party that the apt was made with. Kamran is awesome he was very patient and helpful for a very long apt. Disappointed that a branch manager is passing the buck. Advice be Leary when making an apt with branch manager as it may not be kept nor handled appropriately. No apologies, no explanation, just ehh sorry not sorry you're not important enough to keep the apt with.

I have been banking with BECU since I've been able to have a bank account and generally have…read moreenjoyed having their services, especially with them being a credit union and everything. I really appreciate their policies and how much they care about their customers in all regards. However, at this branch in particular, I didn't have the greatest experience with the mortgage officer. I'm a first time homebuyer so I am not super familiar with the process and was hoping he could be a resource for me and be understanding of my situation. Unfortunately, he seemed very disinterested in helping me get a mortgage loan and acted very condescending during my first discussion with him. I decided to not return and went somewhere else. I took my business somewhere else (with Chase) and the mortgage officer there was extremely helpful and made the process very simple and I was approved for a loan and closed within a month.

WARNING: DO NOT CHOOSE Wells Fargo for business account needs. WF failed to set up my account…read moreproperly 4+yrs ago so they ask just asked me 4+ yrs later to fill out a missing beneficiary form. I did so at the branch as soon as received the one and only letter in the mail (did not even receive a phone call warning). The branch staff was friendly but "loss prevention" aka the virtual customer service teams still could not lift the hold on our account after spending hours trying to reach the proper dept via WF CS lines to find someone to fix the issue. Only to have them still close my business accounts without proper communication back to me, leaving us in a lurch, forcing us to open a new business account elsewhere to ensure our business transactions are uninterrupted, because they no longer want my businesses due to a paperwork mistake created by themselves! I am spending days of work to set up all new accounts elsewhere and redo all our ACH bill payments. Even the branch associates complain of getting proper help for their customers due to lack of system processes and escalations. I have never experienced such disregard, lack of ethics, and disrespect to customers from a bank. Avoid WF at all costs!!! No stars but this forces me to select a star!

They've changed their hours to 9 to noon on a Saturday. Little pieces of paper are stuck on the…read moredoors. This makes this branch kinda useless if you have regular hours.

Great for matcha and sandwiches/snacks!! Appreciate the customization possibilities for drinks and…read morecapital one/discover discounts. Love the vibe, staff is friendly. Good for catching up on work or meeting with a friend. Will definitely be back!

I normally have positive experiences in Capital One Cafes (I love love love the Seattle location!)…read morebut this one left a very poor impression. The location is decent - right in the heart of Bellevue near Bellevue Square / Lincoln Square, so it makes sense this cafe is also busy. Also, I went here Monday for the free coffee for the MLB Mondays so I expected a bit of a wait. But I did not expect a 1 hour wait at 7pm when they close at 9pm, and there were maybe 15 people ahead of me (unsurprisingly, in this economy, people go to great lengths, myself included, for freebies even though coffee this late at night is going to absolutely destroy my sleep) But the issue is less of the crowds. Seattle location had much more people in line, yet the baristas are pumping out drink after drink about one minute a drink. The analogy I can give is a well-oiled machine. Even in the early afternoons in Seattle, 35 people in front of me, less than 30 minutes wait. The staff here need a bit more training, to be honest. It is similarly 1-2 people working and 1 person taking the order, but somehow this location is 3x less efficient? Seating wise, this place is frankly a bit too small. I get Seattle one is large due to larger foot traffic, but Bellevue isn't a small town either. There is a second floor but like half as much seating, so even at 7pm, it was quite hard to find a clean table. I got the iced blueberry ube latte with an extra espresso shot. The drink itself was decent, but I did not taste any ube or blueberry (it was much more fragrant in the matcha one) so maybe the coffee drowned out the flavors quite significantly or they were skimping on ingredients in this location. I ended up just saving almost the entire drink for the next morning, however. I gave an extra star for the general generosity of Capital One and free coffee, but I certainly would not pay what was $10.50 for this drink at all if the quality is the same as that on a normal day.

We receive checks from our insurance company to reimburse for out of pocket expenses with our…read morechildren's therapies. With the laws here though, the checks are now coming in the name of our minor children. We have a checking account at two banks--one that holds our mortgage and Chase is the bank we also have two credit cards with. The mortgage bank said there is no way to deposit these checks into our account--you have to open a minor account (the issue is the minor account can't pay the ongoing out of pocket insurance bills and we shouldn't be transferring from a minor account to our adult one). Chase said there is a straightforward path to depositing them in our account--a special way to sign the check and when we met with Josh today is was a painless quick process. I wish we could move our mortgage to Chase as well but was really impressed at the level of service!

ZERO ON THE SCORE FOR CHASE!!!!…read more I had a chase slate card, The company makes you select paperless or you will be charged a fee. When your term is ending their is no email stating the term is coming to an end and interest will be accrued as I thought I would get an email in regards to this. This company and their associates have no empathy. I feel they are fraudulent and at no time was I aware my term was ending and when I did reach out after noticing the account was accruing interest they were not empathetic towards my concerns. I closed the account and paid the balance and was told Id still accrue another month of interest!!!! NEVER BANK WITH CHASE!

The staff here on weekends are not the nicest people, including the branch manager. This branch…read moremanager has been responsible for this review being written: 1. I withdrew a large sum of cash. The auto machine counted the bills incorrectly, after I did a hand count. I called this out to the branch manager but she refused to have it auto count again until I asked 3 additional times. 2. We had to wait 30 minutes at this branch because it was not appropriately staffed. Their systems went down. She told off a patron in front of us who left. She also didn't apologize to any of the patrons for the issue. Many of them (who we talked to in line) were looking to cash checks, thus this issue could cause greater issue than what I personally experienced. Because of the branch manager, I will be transferring money out of US Bank accounts and investing/depositing it elsewhere. That is a shame, as we were Union Bank customers and experienced great service up until we had to go to the Factoria branch.

I am honestly shocked at the low reviews here. My husband had all of our business accounts with US…read morebank and the team at this branch is by far the nicest and most personal. There have been several times since the revised-procedures for Covid that I have been under-prepared (no deposit slips, forgot my account number, driving up right as they are closing (today)) and they always help with a smile. I literally have never had a bad experience here! Sad that more of their happy customers don't post, but they are worth your business!

Went inside this location to deposit a federal income tax check into my account. The teller…read moredeposited the check into the wrong account 8 days (5 business days) later the error has not been corrected. I've made 2 phone calls to the corporate customer help number and visited the location where I deposited the check. You would think since this is a bank error it would be corrected ASAP

I had worst bank experience here. Because of that temporary assistant manager on (10/25/2021)…read moreI used to go there once a week, usually tellers and everything was good. Today (10/25/2021) I didn't see anyone I used to see there, all new faces....customer service was really rude.