I've had several bank accounts from several types of institutions all across the country, and WSECU…read morehas, by FAR, the best banking experience. I live easily 2,000 miles from the nearest branch and refuse to change my primary bank account, as nothing has ever come close to eclipsing this one. I get better interest rates on CDs, Savings, and credit cards here than at any other bank I've checked out. The worst service I've ever received at WSECU is still better than 90% of my experiences at other banks; I'm able to stop into this branch no more than about twice a year for the past 7 years, and they still greet me with a smile and recognize me. The online banking is easy to use and convenient, and I'm not sure I've had a complaint about them yet. If it is possible for you to get an account here, by all means, do so. It is definitely worth the experience.

This has certainly been the best bank I have ever conducted business with. The tellers all know me…read moreby name and are very friendly. They have forgiven more overdraft fees than I can count. They have helped me many times when there were unauthorized charges against my debit cards, always closing the debit card the unauthorized charges were against and issuing another.

This place has closed down!! Save your time going. I wasted time and parking at a meter.read more

Once in awhile, you encounter an employee who is so competent, so good at what they do, that it…read moresort of takes you off guard. My wife and I had that experience at this Wells Fargo branch. This review is about one excellent employee, Tyrrell Johnson. I will be as concise as possible, but I need to explain a bit of background. My wife and I were buying a home in another state. We are originally from Seattle, but had started a month long, lazy road trip across the country. On the day of the closing, we happened to be in Spokane. We had a person with power of attorney at the closing, so we didn't need to be there. Because we banked with Wells Fargo and were getting our mortgage through WF, we had been told (not by a WF employee I should point out....) that there was no need to send funds for the closing. We were told that the funds would be automatically drawn from our accounts. This turned out to be false! On the day of the closing, we get a call from the title company asking where our funds were. We absolutely freaked, because getting a deal together on this house had been a train wreck, and we OH SO did not want another delay in the closing. In a panic, we race from our hotel to the nearest WF branch. It is at this point in our story fair reader, that we are introduced to our hero, Tyrrell Johnson. First off, he his incredibly friendly and listened carefully to the two of us sputtering in unison about the problem. While he's listening and asking us questions, he notices that our 9 year old daughter is sitting there bored, so he gets out an activity book and some crayons and gives them too her, and she was happy. We had been hoping to simply wire the money, but it turns out that takes a few days, so it wouldn't work. Tyrrell asked us about the title companies bank, and it turns out they bank with Chase. *Ding*, you could see a light bulb go on. He arranged with the people at Chase for us to simply walk a cashiers check over to the nearby Chase branch, and they could deposit it directly in the title companies account. He called Chase, spoke with their manager, spoke with the title company, and had his manager contact Chase on our behalf. They cut us a cashiers check, and given the large amounts of money involved, I was hoping for one of those giant checks they give people when they win the lottery:D Alas,it was a simple computer printed check. We walked the check over to Chase and deposited it, and got a call 5 minutes later from the title company. Done and DONE. It worked! What could have been an absolute disaster was handled with ingenuity and professionalism. Tyrrell, you ROCK. Thank you!

Dealing with State Bank in the Valley as ruined me for all other banks and I have no doubt that…read moretheir other locations are the same. Their catchy jingles aren't just jingles, they legitimately describe the way that you're treated when you walk through the door...they really do know your name, and they make you WANT to know theirs as well. Now granted, I have a pretty easy name to remember, but still...the fact that they even try is amazing. You won't find that kind of customer service at most big banks...at least, I haven't, and I've dealt with a lot of them. Getting a loan through State Bank has also been nothing but amazing. Ever since I first walked through the door a few years ago, Tina and the crew have went above and beyond to help make getting financing for different projects a breeze. I honestly can't imagine using anyone else for my banking in the future. If you're in need of a loan, just a simple checking and savings account or any other service that they offer, I can't speak highly enough about the experience that I've had with State Bank.

Very good customer service been banking with them for years never had an issue…read more Whenever we go in they know us by our name fill out the paperwork for us just the overall really good bank hassle free. And of course on Fridays they have cookie and coffee day I think like most banks. And every day they have coffee for free. Once a year they have a big summer picnic outside that all customers are invited too

One of my customers referred WTB to me. This branch is particularly awesome for the real…read morefriendships that they make that are not calculated. They have even mesmerized my mind by memerizing my account number! This branch is great!

Nice bank. Great…read moreproducts to offer with fabulous service. The whole staff is absolutely wonderful to work with. Many convenient locations throughout Spokane makes for easy access. If you are looking for a new place to bank, check Banner out today!

I've been banking at Banner since I moved to Spokane. A neighbor recommended it when I said was fed…read moreup with a large national bank. The staff is helpful, and remember me when I walk in, one teller even remembers that my vision isn't good and prints out statements I request in large print. Definitely a customer for life.

No one answers phone , long lines , rude staff to name a few issues . Security presence good…read morehowever.

The lines are ALWAYS LONG and the tellers are ALWAYS UNDERSTAFFED!!! It's the same story at every…read moreBank of America I go to (29th Ave branch & Wellesley & Division Branch) I dread going into this place, and I cant wait to pay off my (formerly Countrywide) mortgage, so I never have to look at 5 employees at their desk ignoring us while tellers run their asses off so the line of 20 people doesn't turn into a line of 25.

STCU has repeatedly demonstrated they will not release your payroll check until the post date. I…read morereceive government pay generally on the 5th & 20th. Funds are deposited to 3 accounts. Robinhood, Varo, and STCU. Robinhood & Varo received funds on the 17th. STCU is holding funds till the 20th. It's hard to trust an institution that fails to put its members first. President/CEO resigned 5/2025. Final issue... my debit card notifications are time stamped with CST/CDT time zone, which is very odd for the institution and myself are in PST/PDT time zone. This is a banking violation. I cannot recommend STCU. TOO MANY RED FLAGS.

MY NEW STCU GO TO!! I had no clue this little gem was right above rocket bakery. You can enter…read morethrough rocket bakery and head up the stairs or through the mall by urban outfitters. This location was so beautiful and the art on the walls was lovely. The associates in this branch were also so kind and laid back. It was very cozy:) will be returning!

I opened up a checking and savings account with Chase and deposited several thousand into those…read moreaccounts. They somehow have managed to close my accounts but yet keep holding my money for a month and I've yet to see my funds released. They are very difficult to do business with. Please keep that in mind.

I usually end up with pretty good service when I visit this location. The tellers are very…read morefriendly, support staff is knowledgeable, and they are not afraid to drop a project to help you out. You are most definitely the priority when you are in the branch. My favorite person here is Alex. I have had several interactions about a refinance and he has been courteous and transparent the whole way through the process!

STCU customer service has taken a dive! It used to be above average, and know it's the worst…read more Something has changed dramatically at STCU, and I've been with them for many years. When there's fraud they don't want to do a thing about it. Management has changed the feel of what used to be a great place to bank. It sucks now.

Cant access my account because theit website is always down. Not even customer service could tell…read moreme an account balance. What a joke.