Zach was very helpful and efficient getting my vehicle refinanced with Canopy. Smooth experience and got all my questions answered!

I am remiss in not writing a review sooner. Nearly two years ago, I had the opportunity to purchase some property, but needed a loan to quickly make the purchase. Canopy provided me with multiple options for funding the purchase and we were able to quickly close on the sale. Since making the purchase, payments have been quick, easy and alway properly posted. It is always a pleasure working with member advocates and ITM agents for all my Canopy requests and transactions. Thanks Canopy for helping me achieve my dreams! read more

Rich and Corey are absolutely great.However , other individuals that spoke on valley branch need to mine their own business at times when you're on the kiosk , talking to someone and they interrupt you saying they don't do things that they actually do and have before. My family has been with Spokane federal for years. I mean years and I understand people need to make money, but charging $5 for a cashier's check when you can get one for a dollar at Fred Meyers and you bank, there is mind-blowing and it's disrespectful to the customers, it's not about the money, it's the principal. And the disrespect that was shown, while I was speaking to the kiosk guy Is unacceptable read more

I can't say enough good things about Canopy I moved from the area three years ago and they are still my go to Bank. I need a loan I contacted Lisa, she made it fast easy and was a great help getting it done. thank you everyone at Canopy Credit Union Five STARS !!! read more

Predatory lender! This credit union uses cross-collateralization to "secure" unsecured loans. They do not release the lien on your vehicle, even after the loan has been paid in full, if you have other unsecured loans/credits with them (even if they are current). Do you research before engaging in any kind of secured loan with this credit union or plan to keep all of your other banking and unsecured credit separate. read more

To Kim: I don't know if you have had to work with a credit union when times get rough... but. Kim is literally a gem.. no a diamond. I was able to pay what I could and called her the second I could get my account up to date and she was a literal shining star and had her heart there. Never lose this gal. Because she not only helped me in a time of need. But also gave me the lovely advice to move on and keep strong. Never change Kim. Thank you so much. 1000% love this place because of Kim. read more

I have been a continous member since 1972 They have always provided outstanding service. I give them 5 stars + read more

I used to like this credit union back in the spokane federal days, but now I have noticed lots of the good employees have left , I was gonna be late with my Visa payment called 3 times to let them know , everytime they switched me over to that department was always a recorder what a joke , so I quit calling then my retirement check came in and the automatic took the payment this has happened twice, the last time I was a day late , the fact is now I have to check my account all the time to see if they are taking my money I complained about this before they did nothing , they didnt even let me know what they did, this shit happened again and I think irs time to sue canopy, also fit your piece os shit atms they suck read more

Great for getting a loan. But they charge you to make your payments Either if you walk in or online and by telephone.Its sad

Canopy Credit Union is the worst customer service. Dealing with them and not able to help answer some discrepancies on my account. This year I'm closing this account. read more

When this bank was Spokane Federal Credit Union, it used to care for members Now that it switched names and is not favorable to customers, it has gone downhill. I moved my account to another credit union due to the lack of service and care for members. read more

I used to be a huge fan of this credit union but . . Strap in. So I joined in June or July of this year and was given basically given everything I asked for and more. I shared my entire very personal story and was promised the moon and stars. They even asked me to be in their commercial. . Some of you may have seen me beaming and being so proud to be a member. But about two weeks after filming the commercial I was repeatedly denied access to my funds every payday. I'd get my direct deposit and pay my bills and after about the 3rd one my card wouldn't work. This continued every 15 days until currently. They're closed 4 days at a time with no way to ask someone hey why is my card not working. Youre just dead in the water. When you do finally get an explanation it's completely bullshit as evidenced by my ability to send money on PayPal after my card had supposedly been shut off for "fraud" or "too many transactions". They cherry pick what transactions they approve or not and will legitimately shut your card off on a holiday with no explanation. Ashley Dial from the francis branch was the person who initially helped me and then continued to lie to me for months. Also, after sending several panicked emails and voice-mails to her before realizing they'd be closed for 3 more days, she has yet to try to resolve any of my issues or even apologize. STEER CLEAR OF THIS CREDIT UNION. Not only will they lie to suit their needs, they'll blame you for their lack of ability to be a functioning credit union. At this point I'm pretty sure they're preying on people with crappy credit situations and then gaslighting them after building them up. I left this review 3 days ago on google and nobody has even said im sorry. WILD!! Its back to BECU for me!! read more

My credit score dropped 3 points from the credit check they did when I opened my account. The mobile deposit is not enough to deposit my paycheck, so it's pointless for me and many others. They refuse to participate in any of the digital wallets such as Google pay or Apple pay. read more

I dealt with Sara L. She was awesome. She had my back the entire time and got me financed when I have less than perfect credit. I even got a decent rate! I can't wait to do more business with them! Will be back! read more

Canopy Credit union has failed all of it's members that were with Spokane Federal Credit union. I have been a member of Spokane Federal Credit union since 1975 and was not told that they would be changing names, and that they had been bought by an alternative company. I had 1 1/2 hour meeting with Carlotte and Susan that are runniing this place and voiced my opinions and great concerns and they Guaranteed that the Canopy Credit uinion would be the same as Spokane Federal Credit union. I told Charlotte that the Canopy name is a weak poor choice of names, kind of sounds like they are trying to be West Coast Seattle Liberal and that the name is very snow flakish. Spokane Federal was such a stong name and had a great reputation. My mother worked there in the early 60"s and felt it was the best credit union in the Spokane area. My mother has now closed all of her accounts and I have closed almost all of my accouts with Canopy. When the due date on my IRA came up I went to close the IRA as I dont trust the current administation, they said that I did not have a IRA due. Well I did and I had the paperwork to proove it and the guy was an idiot. I had to go to the main branch and prove that they were wrong, and still no appology! They send Credit card statements with no way to pay, no envelope, no pay stub. I called and they said there new vender does not send the statement that way. I told them to go back to the old vender, and to stop with all the green spendy color. Also when you call you no longer get a real person, you get a phone tree with no way to get to customer service, and if you try to get a $10 bill out of your account, they dont carry them anymore, they say its not part of thier platform. I told them to get down off their platform and look for one! They truly have slapped their old members in the face, and have lied to all of us. This Canopy credit union is the worst in Spokane. I urge you to find someplace else to keep your hard earned $. They have no place being in our Inland Norhtwest home. read more

Not super impressed. Spoke with Renee and was told my card would be printed off and ready for me to pick up on my short lunch break the next day. She mentioned several times to finish the paperwork on my end and email it to her before she was off work, so I made sure to do so immediately! I showed up the next day, it was not ready for me. She was incredibly rude, acting as read more

I have been with Canopy Credit Union for over 20 years. I've moved away and now live in Mexico but Canopy Is still my bank, and will be until I die. For good reason. In all the 20+ years I've been with them, I have never had a complaint against them. Great service, really friendly, always still smiling (you can hear that over the phone) when I screw up and need help. They will literally bend over backwards to help you. Today I got a phone call because of an odd charge on my account. I was asked whether the charge was legitimate. Does any other bank do that? I have lost quite a few debit cards over the years. Go to the Credit Union and they make you a new one. That's the kind of great service Canopy gives. I didn't have to wait 10 days like my friend did with her bank. I absolutely love this credit union and highly recommend it. read more

Ed Bedell and Canopy CU are amazing! Thank you for letting me work with you on my Credit Union needs!

I used this credit union for the past 5 years or so, and I'm so happy now that I've I switched to another bank. Extremely cold, rude, and unempathetic to their customers banking needs. I can't recall how many times I'd have to call to get whatever issue was happening that day sorted out. And the topper was trying to close my account. I'd talked to three different employees to close my account, each telling me it was done. Then, each time getting a call back saying they "needed more info" to close the account. And when you'd call back, you have to leave a voicemail and they may or may not return it after a few days! I was expecting a check for the remaining balance for almost $900, they say they sent one but I still haven't received it. So I had to call (again, lolol) and the lady said she'd re send it, immediately. A few days later, I received a check for only $150! So I called. Again. I explained that this was becoming a very irritating process and that I just wanted the money owed to me, sent to me. This time I was talking to Peggy, who just simply blamed the post office and told me I had to wait 90 days for the check to be re sent out, which was definitely not what I was told from the previous phone call with a different employee. Peggy was extremely rude and sarcastic toward me. She didn't have my side at all nor was she planning to help me with what I needed. Even after everything I'd been through this far, it's like they didn't care since I wasn't a customer anymore. You can do better, Canopy!! I never leave 1 star reviews, but I can honestly say I've never had a good experience here. read more

They treat the customers like family! I couldn't imagine banking with anyone else.. I've banked with them for over 5 years and my family has been with them for even longer. I have never had any complaints about them read more

I might change this but so far applying for a loan has been a disaster. We are currently in the coronavirus situation and it turns out all the people are working from home. I was working with a loan officer who attained all my personal data, including SSN. I would never have done this if I knew they were working from home. The loan officer suddenly quick emailing me after I asked for clarification on the numbers he was giving me. When I called the office a woman who sounded like she was 13 answered without any kind of knowledge on phone etiquette. I asked for a supervisor and she finally transferred me to a voicemail that rang and rang. Nobody answered and no voicemail. I waited. After about 30 rings it stopped. I called them back and got "Elvira" and I told her that the previous receptionist sounded like a 13 yr old and was she just answering phones for mom? She said she would get me to a new Loan officer. Just got a voicemail. Left message. Never heard anything. I'm going to contact the state commissioner on this. Horrible experience. read more

Love love love that we have an account with SFCU. We recently had some fraudulent charges show on our account, went into the main branch and was able to get it resolved, money back before we left the bank. Also having car loans through SFCU is amazing, easy auto draft and annual option to skip a payment for the holidays. read more

I love my credit union. I have been here for... probably 15 years. I even moved out of state and kept my account here. Zero complaints. Very friendly and helpful tellers and staff. read more

I have had an account with Spokane Federal for 13 years and I have always received excellent service. They go the extra mile to get to know their customers on a first name basis. Great Bank! read more

The best Credit union you will ever find! Why do I like this credit union...? How would you like to call the bank and a real person answers the phone every time you call? Do you need a new debit card, did something happen to your debit card would you like to get a debit card the same day and walk out with it in your hand? This is the credit union that can provide that service for you! Would you like a loan at a competitive rate and funds within a couple of days? Send this is your credit union! Would you like to bring you and your children to open up their first account and walk out with a smile on their face and maybe something from the "treasure box" in their hand? This is your credit union! Would you like to invest your IRA in a place that is safe that you can rely on? Then this is your credit union! How about coming in and not waiting for a teller but rather you see four of them smiling and waiting to help you----SFCU does it!would you like to go to the credit union and has hours at the drive up that coordinate with your work hours? This is your credit union! A big box bank cannot do this, some of your other credit unions cannot do this! THEY DO--SFCU IS FOR YOU! read more