Not as good as it should be. ER doctors aren't their's, they are contracted and separate entities…read more The ER is typical of them..crowded, you get lost in the queue and quality of care is hit or miss. When my Dr went in for an emergency, complicated back problems, top notch (thank goodness) and was admitted to Barrows for surgery with the neurosurgeon highly rated and a concerned doctor giving my daughter a chance...and what an excellent doctor! Still a better hospital than any Banner so I'd recommend them out of that alone, but their rating is in the toilet concerning me.

Don't love this hospital. The nurses we have encountered were amazing.... All of them! Not a single…read morecomplaint. All were attentive and helpful when in need. Nurses aside, the rest of the staff has question marks. Let's start with the gestapo ICE wannabes sitting in the emergency room that ask you what you are doing there and then tell you to go stand in line. They cannot hear a thing behind that stupid glass. Just cover your face like your heroes and get rid of the glass. The doctors all seem concerned on what happened on a test 5 years ago so much more so than a current test result. The high blood pressure from 5 years ago has already been addressed... as you can tell by the current readings. As a visitor, one day I walk in freely and go where I want, no questions asked. The next day a dude runs me down like he's a free safety to tell me he has to check me in and give me a designer paper bracelet to wear. If the free safety is correct, the day 1 staff should be fired for dereliction of duty. Why is it not possible to assume that anybody not in a hospital gown is a visitor? Why is the bracelet necessary? Somebody got paid to come up with this idea.

Honor Health Deer Valley Medical Center deserves a million stars! The hospital and staff are…read morephenomenal! They care for my Father with excellence. I want to recognize someone that was extraordinary and went out of his way to help me. I will NEVER forget Mike Kenney-in security! I had just found out my father was having emergency surgery. I raced to the hospital. My dad was waiting in a room at the er. He was going to Pre Op. Mr. Kenney hustled me back to the room-and I was sad to see the bed was gone. He had been taken to pre op. Mr. Kenney could tell I was upset bc I didn't get to see my elderly dad before he went to emergency surgery. He quickly advised me the fastest way to see him. I know this doesn't seem like a lot-but I am forever grateful bc I got to spend time with him right before surgery. I was also there to support my mom who was very worried. If it weren't for Mike-I wouldn't have been there for my mom or got to hug my dad. I am forever grateful. He didn't have to go out of his way to help me. I saw the amazing Mike several days to follow. He is excellent at his job and truly cares about patients and their family! MIKE KENNEY-you deserve a million stars! I am forever grateful! Thank you for going above and beyond! Thank you for caring!

Terrible!! If you have a family member staying here, make sure you're there with them every step of…read morethe way. I will say not all staff will fall in this category but unfortunately the one nurse on the 4th floor, Pavilion 2 orthopedic unit RUDE!!! There's no reason to come into work with an attitude when your patients and their family members are helping with their recovery. Thank goodness she wasn't his nurse just a rude one at the nurses station. They always say family is a part of a patients care and the only thing I inquired about was someone to come and clean a restroom because housekeeping wasn't there yesterday and he didn't want to sit on it. If you know you know how some meds will do you. But that nurse stood out the most for her rudeness. I get it, we're all stressed but don't be rude for an already stressful situation. But the other staff I found to be nice and accommodating and made sure I was comfortable knowing I was staying with my family member. Thank you to the staff that showed up to their jobs as professionals. What I've learned, you can't be a voice for the patient and leave the morning crew alone. Terrible!!! UPDATE: My family member wanted me to make sure to give a special thank you to Ms. Teresa in housekeeping, even she stated if the bathroom ever looks like that again to call her. She gave us her card with the number. Also there were a couple of male nurses John and I forget the really tall male nurse that helped him out of bed and the other male nurse that got me a warm blanket and checked vitals. This is the type of professionalism that we look for in nursing. So the nurses that took care of my family member on July 18th! Thank you. July 19th is when he started complaining about his care.

I am writing here to give my 2 cents and some advice. Do not go with United health care. my problem…read morestarted in 2024 when i went to the dentist and found out that I needed some teeth pulled and a temp bridge put in. Needed time for the swelling to go done. in 2025 I went back and refitted me for a permanent Bridge .So far no problem untill i received a letter from the dentist that i owed them $$ . I contacted them and they said the insurance denied them and that I must paid or they will file a refusal of payment. Now the fun part , calling United Health Care. Oh that's not us let me switch you over to the dentist department. Gave them my information and they said ok we see you but we can't see the denial , that's another dept. Back to the first dept and they said it looks like the Dentist put in the wrong code. You must call the Dentist and get the correct code and grievance the denail. Dentist. we gave in the right codes, the first was for a temp and the second is for the permanent. Called back UHC and they said o I see , ok will forard this over. Waited and no response. Called back UHC (and you know I get a different person every time and have to start from the start )and asked what's the story , gave my information and had to start from the beginning again. They said I needed to also send in a request so I started aging righting the story again and fax it to Office and received a confirmation. Waited and nothing. So call UHC and started over with the information and said I was waiting for a response. They looked in notes and see no fax or request. So I repeated the story 3-5 more times and they typed it all in and said they will forward it on and to wait for a response. 2026 and I get a notice of it timing out for the 65 days you get to respond. I call UHC and start from the beginning and go back and forth. The day ended and so did the phone call. The next day I called UHC and started form the start , she said she needed to get someone else on the phone for more information and started from the start. The new person said she could put the request again but doesn't think it will have and just get denied . I said lets do it any way. I pick up the mail and see a letter from guess who-UHC. Open it up and see it saying they were trying to get it touch we me and that the email was returned. Called UHC and gave my information. Started from the beginning again and he said to hold on. Came back and said my request will most likely get denied again and said I can request a outside to exam the case. Then he went on and said that UHC sees a temp and a permanent bridge as the same and will turn down any request as this is there policy. Then have a nice day and good luck. So the bottom line is they will never pay for a permanent bridge after a temp. And as everyone knows when you get teeth pulled you need to wait 6months or more for the swelling to go down. So you need temps for that time. Rich C

As a board-certified spine surgeon, I just finished a peer-to-peer review with a UnitedHealthcare…read morephysician reviewer regarding one of my patients. The experience was deeply frustrating. My patient has two cervical disc herniations causing spinal cord compression. Based on my clinical evaluation, imaging, and the available medical literature, I recommended cervical artificial disc replacement because it preserves motion and is an appropriate treatment option for carefully selected patients. The procedure was denied--not because the patient was not suffering, not because conservative treatment had not failed, and not because there was a better evidence-based alternative. It was denied because UnitedHealthcare's internal policy considered the patient's degree of disc degeneration outside its criteria for disc replacement, despite my belief that the recommendation was medically appropriate. What makes this particularly difficult to understand is that UnitedHealthcare was willing to approve a fusion, which permanently eliminates motion at the involved levels, while denying a motion-preserving procedure that I believe is in my patient's best interest. When an insurer approves a more invasive operation while denying a less motion-sacrificing alternative for policy reasons rather than individualized medical judgment, patients lose. Insurance companies absolutely have a responsibility to control costs and prevent inappropriate care. But those policies should evolve with high-quality clinical evidence and allow physicians to exercise individualized medical judgment. Blanket policy restrictions that override the treating surgeon's expertise can delay optimal care and force patients into treatment pathways they may not have otherwise chosen. My frustration is not about a disagreement between physicians--that happens in medicine. It is about patients being caught between evidence-based clinical decision-making and rigid insurance policies. Patients deserve decisions driven first by medicine, not by checkboxes.

Great care team; everyone listened to what I had to say about managing my long-term chronic pain…read more Unfortunately, after only one office, it turned out the practice wasn't really in my insurer's network, so I had to move on. Drat!

This place is doing accchs scams. Kicked me off pain meds because "I don't want to get better" I'm…read morepermanently disabled, and this doctor JUST diagnosed me with scoliosis and then didn't even talk about my X-rays, decided to kick me off pain meds instead. Because I no longer have accchs. They are able to bill accchs $677 for every visit, but now that I pay cash they only make $179 per visit. They forgot to send in my drug tests multiple times! I knew I'd report them to the state board and accchs months ago. I've been talking about all the sketchy shit to my mom and disabled friend for months. So I knew I was going to report them from the start. I am apart of the reason the fbi shut down a ton of sober living homes for human trafficking and double billing. I hate when people break the law and don't follow rules! I'm autistic it's hard to ignore. It's very easy to see when an accchs scam is happening and I felt it happening the second he gave me 10mg oxycodone without starting me on 5mg first. And then he kept letting my pee tests expire and not send to lab. Today the doctor says he is cutting me off pain meds because they don't feel comfortable prescribing them long term. I asked them if I broke the pain contract, they said no. I later get an email saying I'm permanently discharged because I broke The pain contract. They kicked me out of their practice because I am self pay. Discrimination. They're also not billing using correct address' and he's practicing in multiple states with multiple address. I talked to my pharmacist right away and told them everything I experienced and they told me YES this doctor is doing illegal shit. 1/26/26 they said I no longer need to do drug tests to receive my meds, that's illegal. My pharmacist is helping me with filing the report to accchs and the state board. Oh yeah he also gave me a 14 day supply of meds but wrote on the bottle it was a 7 day supply of meds. So I felt like he was trying to trick me or something. I'm not a drug addict so I use my meds properly and this little weird shit he did, did not affect me, I never took more than I was supposed to. But prescribing meds wrong on purpose is illegal as well, malpractice. I've been on prescribed controlled substances since I was 8 years old, I am well aware of how it all works. I've been permanently disabled for 12 years also. And then he tried to get me to do as many x rays as possible before my insurance cut off. He found scoliosis and then cancelled me as a patient immediately. Why would someone do that? He wouldn't even discuss my imagining he ordered. He made me pay $179 to get discharged today. So yeah I knew immediately the second he prescribed meds wrong and gave me 10mg oxycodone right away that he was crooked and I WAS FUCKING RIGHT!!!! If you ever feel weird at pain mgmt ask the pharmacist about it. They can definitely reassure you if you experienced something illegal. Other than that, while I was being prescribed oxycodone for a few months, the appointments were fast and scheduled normally. Just nothing the doctor ever did was normal. Letting my pee tests expire multiple times, writing wrong medication information. Accchs would only allow a 7 day RX and he gave me 14 days and put 7 days on the bottle, so that's called LYING. Lying about how much you're prescribing. All I see is red flags at this place.

I've had the opportunity to work closely with North Mountain over the past several months, and I…read morecan't say enough good things about this team. Every interaction has been professional, compassionate, and centered around providing the best possible care for patients and their families. Summer has been absolutely phenomenal. She consistently goes above and beyond, communicates exceptionally well, and genuinely cares about every patient. Brenna in Guest Relations is always welcoming, kind, and makes everyone feel valued from the moment they walk through the doors. Taryn, one of the Case Managers, is incredibly knowledgeable, responsive, and works tirelessly to ensure patients have the support and resources they need. The clinical team is very kind and supportive. It truly takes a strong team to create the kind of environment North Mountain has. Their collaboration, dedication, and compassion are evident every day, and it's been a pleasure working alongside them. I would confidently recommend North Mountain to anyone looking for excellent care and a team that truly puts patients first.

My brother was there for several months. He passed due to a bug he picked up. All his electronics…read moresuddenly disappeared. Phone, hearing aids, video game, chargers and usb blocks, even toys were missing. F this place

Great service they have help me when I was sick . I want to thank the nurses for helping meread more

Went to Banner Emergency Room with lower back pain yesterday and got quality care! I've been here…read morebefore but they have improved the waiting area with security and metal detectors. The security, intake, nurses, and Dr.'s were all very kind and helped me feel secure with the diagnosis. Will continue coming here because of the great staff, thanks for the care.

Great team working cohesively . Gentle and caring team! I…read morewould recommend this team for your digestive health.

I've had several procedures here in the last 15 years. The staff is friendly, professional,…read morethorough and communicative. Dr Mills is the best.

great hospital and great experience. highly recommend. lots of positive changes and good care.read more

Great experience at Tempe, from my ER visit to surgery everything went smoothly. The staff were…read morefriendly, and care felt individualized.

Yesterday 8/1/24, I had received a called @ 8:50am, from JANINE SUTTER's office requesting me to…read moresee "Behavioral Health". I didn't understand WHY? I have my own outside therapist since March 2014. I was confused as to why Sutter would want me to see one of her in house therapist? I called back at 10:04am leaving a message in regards to their message. **At 4:37pm I got a live call back that was about 5 minutes, which was used for me to explain I had my own therapist and about a referral. I was pretty happy with my communications to Sutter's staff. **Then @ 4:56pm another call from Sutter's office. It was SUTTER herself!!! That blew me away!! She explains that since she wanted to make sure she understood her staff's notes that she would call ME in between her in house office patients. That was a 21 minute extremely thorough conversation PLUS her information TO ME was exceptional! (And I had a telehealth visit on 7/24/2024 with SUTTER.) She had explained that through her "in-house behavioral health employees" they can give me some resources that I'm in desperate need of. I'm having lots of challenges with housing and still waiting for my Disability case to get on the Court calendar. Sutter went beyond her call of duty making sure SHE UNDERSTOOD what she NEEDED for MY CARE! As I write this out RIGHT NOW, I'm moved to tears because I, myself didn't fully realize the magnitude of SUTTER's care! I would like to think what if I wasn't on "Lorazepam AND some trigger shots" for yesterday's noon, pain MGT appointment, I would have realized SUTTER's OUT STANDING,EXTRAORDINARY CARE for ME!! * Since Dr. Wolfsons's retirement, I chose to have Sutter AND she's been exceptional! *She's been a fabulous listener! *She is remarkable with paying attention to details and taking her notes! *To me all of Sutters skills are fabulous yet it goes beyond her skills, her bedside manners are MONUMENTAL TO ME!!! Many blessings to SUTTER, her staff and ALL of Mountain Park Health staff, for ALL THE YEARS (since 2015?) I have been going here I have received masterful and remarkable care! I deeply and genuinely thank YOU ALL! When I do go in for an appointment I have ALWAYS found it clean. The bathrooms have never been unsatisfactory. The waiting area are also clean. I have been to AM & PM appointments The front staff have been professional, friendly and big smiles no matter the time I have an appointment.

**STAY FAR AWAY - TERRIBLE MED GRP ** Terrible practice, for…read morea medical office that is located in the middle of South phoenix the providers especially AMY BROWN are ignorant and incompetent. I won't go as far as stating racist but you can be the judge. I requested referrals for my child and was complimented and told I must be the NANNY ! I'M MUVA, you would've never called a WHITE WOMAN the nanny ! None of my concerns at my appointment with Amy were addressed, my child was listed as having a sick child visit when I was requesting referrals and although those referrals weren't placed 2 month later they said to come back again. No real customer service , it's a money grab STAY FAR AWAY !!

My spouse could not be in better hands. He is moving through their specialists now and we are…read moreformulating our plans for his Parkinson's. I worked very hard to get the initial appointments and their schedule was tight but we are in. He is having treatment now and it is starting to make a difference. Thank you Barrow for helping us.

Dignity Health / Barrows Neurological Institute has horrible service! My doctor there is not listed…read morein there database so my patient portal is useless! I can't message my doctor and I can't make appointments because when I call in they tell me I have to go through Barrows clinic which only has a phone message service and they don't call back for 24-48 hours. I am having constant, debilitating pain. At the end of my doctor's visit yesterday, they told me to go immediately to the front desk and get the next available appointment for treatment, but when I got there, everybody had left for the day 45 minutes earlier. Not only can't I make an appointment, I can't even message my doctor! I've been ghosted by the entire system at Dignity Health and Barrows! Take my advice, DO NOT GO THERE FOR TREATMENT!!!!