I saw Dr.Wright for the first time today.He was outstanding, he went through my medical history very thoroughly and answered all my questions.He was very patient with me.He was dressed impeccably. I would highly recommend him. read more

Wright Family Medicine is contracted with my insurance but refuses to take it or make an appointment unless I agree to pay for expensive self-pay visits. Should remove themselves from being contracted, or take the insurance. read more

I don't usually comment publicly on here unless something is really good or really bad, I'm happy to report that I think Dr Wright is a very good physician, extremely thorough, and caring. He has been my primary care doctor for several years and he always goes the extra mile in regards to getting the exact diagnosis and testing. He is extremely friendly and kind, and one of my main concerns when I changed insurance providers years ago was if I would be able to keep my PCP. Would recommend to anyone. read more

the best Doctor, by far , that I have been to. regular staff is great. it's a smaller office and you get personalized family service. his follow up is excellent, informative in his referrals to specialist or labs. You walk out with knowledge. read more

Poor customer service! There's a lady there named Satin..should be more like Satan. I had called regarding a prescription refill and immediately she sounded annoyed. Her tone was just so demeaning as if I'm asking her to move mountains for me. Lots of sighs on her end like it's a shocker that she's actually doing her job. I understand if you're having a bad day, we all do. Just be professional and don't take that to work with you. You don't get to treat people like crap!We all have to work for a living and it's not always rainbows and butterflies. I will be taking my business somewhere else. Good luck! read more

Wright Family Medicine - Sad face. - Family Practice Near Me - Chandler, Arizona

I have been a patient of Dr. Wright for over 10 years and he is a great dr. however his staff is horrible. I am on high blood pressure and diabetes medicine and on 3 occasions I needed refills and I was never once contacted by the office letting me know I needed an appointment and why they would not refill my maintenace medicines. I understand having to go in and get blood work, however no one contacted me I had to call and leave a message and wait for a call back, which sometimes didnt happen and I had to call several times. The staff is careless and rude and treat the patient as if they are a burden. I have found a Dr. office that cares and responds prompltly and puts the patient first. I would stay away from here at all cost. read more

I have been a patient for 8 years. No issues. Staff is friendly doctors listen. There are many options but I choose to drive further to be seen here vs other practices I had bad experiences with. It's a great office! read more

Dr Wright is the best. If possible I hold all concerns until I get down here and can see him. He is very concerned, takes his time. If I need a refill he is right on it. I feel privileged to have such a wonderful doctor here in Arizona. read more

Clean office, efficient staff Never had a problem getting in, even on short notice. PA Melanie is great read more

I have been going to this office for over 10 years. The staff has always been friendly and efficient. Dr. Wright always puts the patient first. While it is sometimes difficult to get a same day appointment, the staff works extremely hard to make sure you are seen as soon as possible. read more

I have been going to Wright Family Medicine for about 5 years. Dr. Wright is knowledgeable and caring. He is very professional too. His office staff are always helpful and get answers to me quickly too. This is definitely a great Doctor's office to use! read more

I have been a patient of Dr. Wright's for three years now & have finally have a doctor who is helpful, listens and helps me receive the care I need. The staff is equally as helpful, friendly, easy to work with and very organized. read more

Never going back! Terrible billing practices. Seems more of a referral service. Nice man's the best I've got to say.

Been going here for several years; however, recently I can almost never get an appointment the week-of at this office. I ran out of my much needed prescription & also needed a shot (what seemed to be a simple in-&-out appt); the soonest the office could get me in was 1.5 weeks later. To add, every time I schedule an appointment I wait at least 30-40 minutes in the waiting area before being called back. Recently, I arrived at my appointment on time and waited 45 minutes to be called into a room, then waited another 10 minutes before the doctor entered to speak to me. No one in the office had the courtesy to inform me the doctor was running behind (which would have been nice to know so I could inform the babysitter). I'd really like to see some improvement in the above area to keep me as a patient here. **The doctor is so wonderful; very nice and very knowledgable- completely concerned about doing what's right for YOU (which is the only reason I'm scoring as I am). The office also has free WiFi. read more

Very interesting...I posted this exact Review on 8-31-19, but don't find it here now. I didn't know that could happen! Good thing I copied & saved it! If it disappears again, I'll just repost, etc. This is Pam, Bruce's wife, writing this. Do yourself a favor & look elsewhere for quality care! Both my husband & I have been going to Dr. Wright for a number of years. In our opinion, he tries too hard to get us to take meds when we have repeatedly made it clear that we are up for ANY alternative. Recently, he sent me for blood work. His Office called me to tell me that I had elevated cholesterol from the last blood work. When in his office on Aug. 12, with both my husband & I sitting there, he informed me that my cholesterol level had gone up, & he really wanted me to take a prescription for it. I had made myself clear on many occasions that I would not take a statin. (I refuse to take something that might kill me to help me with something that might kill me! To me, it's a no brainer!!!) He wrote me a prescription for Zetia which I also prefer not to take as it also has lousy potential side effects. He said he felt I was 'predisposed to have high cholesterol'...which sounded to me like my level was normal for me! I asked him what my current level was as well as the level on the prior test. Guess what??? It had gone down!! So he wasn't even honest with me!!! He didn't even apologize!!! (I recently read on the Internet that Pharmaceutical Companies pay Doctors to prescribe their meds! That scares the crap out of me!!!) I asked him if I might be eating something I shouldn't like eggs or shrimp, and he said that wouldn't do it. I told him I wasn't really savvy about what foods would cause my cholesterol to be high, so he suggested I see a Nutritionist & said he would give me a Referral. The person in his Office who handles all his Referrals appears to have him quite buffaloed! It's usually a week or more before you get it! This is a necessity for sick or hurting people who need to move on for further care that Dr. Wright isn't able to provide, i.e. Physical Therapy or a Specialist! It should be a high priority, handled expeditiously! Well, THIS Referral took the cake! It took 16 days to get the Referral to me! I saw him August 12 & received the Referral on Aug. 28...no matter how you calculate it, that's 16 days! So I called the place & was informed they did not take my Insurance!!! Soooooo, it took her 16 days to give me a Referral that I can't use unless I'm willing to shell out $178?? Shouldn't Dr. Wright know that Medicare wouldn't cover it? And shouldn't the person who took 16 days have found that out & contacted me with that info BEFORE I WAITED 16 DAYS to see if I were willing to pay that??? Also, I was in a great deal of pain that day with a recurring issue of a prior injury & in need of PT. I had to wait for this person for 16 days to send me that Referral as well! It's ridiculous! So, I called the Office quite upset & informed them that neither my husband nor I will ever be back! We already have a recommendation from my Foot Doctor for a quality Primary Care Physician, so we will be pursuing that & having all our records transferred. One more thing...my husband has a lot of difficulty sleeping. Several months ago, he decided he was willing to give a med a try as he'd tried everything else OTC. Dr. Wright's prescription wasn't a good fit...it made Bruce goofy, unable to concentrate & difficult to function. So, Dr. Wright prescribed yet another med. It did not agree with my poor husband either, & he did not wish to continue taking it. We called Dr. Wright's Office to try to make an appointment to see what to do as we were fearful for him to just stop taking it without the doctor's okay. Whomever we talked to in his Office, apparently talked to him, & called us back saying he said we should go to the E.R. as they'd be better equipped to figure out what to do. Really? (There was absolutely NO emergency!) His answer was for us to go spend 6-10 hours in the ER versus him doing his job & sending Bruce for tests to determine what was up??? No thanx! Like I said at the beginning, do yourself a favor & look elsewhere for quality care. UPDATE: I found a new Dr., made an appt., then contacted this office to have my records released. I was told it would take 2 weeks! This is not a patient-friendly situation! It appears that what's most important is the staff. How sad for the sick & hurting patients... read more

My first experience seeing Dr. Wright and I would recommend finding a different doctor. I feel like he didn't really listen and after a mix up with getting my prescription called in, I was very upset. I had to deal with a migraine without any medication. I requested to have him call me and was told he doesn't call patients. If I'm paying him, he should call me if I request to speak to him. *****Update***** On 11/10/16 I received a certified letter from Dr. Wright letting me know they will no longer be able to provide me services. I didn't plan on returning and I don't feel this type of retaliation is warranted. read more

Andrew Wright's office staff are the most unprofessional people I have ever dealt with. Not only did they repeatedly charge me incorrectly but they never once returned a phone call to my insurance company when they were leaving messages to speak to someone in the office. Toni was extremely rude and insensitive to my situation and I would advise anyone who is looking for a new doctor to stay far away from Wright Family Medicine. read more

Very good and caring. Dr Wright has always spent time with me ....never felt rushed.

I have tried to be a patient here a few times. Leaving once, then almost again about 2 months ago and now I am leaving. I find it is easier to get in and treated better overall at a clinic by the house. I really like Dr. Wright. He listens, explains and is thorough. That said he is about it for the office in my opinion. I was sent to a specialist and many visits and $ later nothing and Dr. Truesdale never said a word (he was the referring dr). PA was ok until she diagnosed me incorrectly and I ended up at a clinic afterwards. Listening is key. The office staff I have interacted with are horrible. Rude and no customer service skills what so ever. I was told one person was leaving so the problem should improve (they knew they had a problem), but today without going into great detail I experienced it again by 2 people on the phone! Tried to talk to an office manger (they don't have one right now) and supposedly Dr. Wright was to call me back, but the attitude of the person 'helping' me was so offensive and against all customer service 'rules' that I said forget it and hung up. It is unfortunate but I have tried, but am not going to give up being treated with customer care just to see this doctor. read more

I have been going to Wright Family Medicine for about 5 months. Dr. Wright is kind and caring. A professional with the highest regards to my needs. The office staff are always helpful and and friendly. I respect what he expects from his patient's. For those who think he and his staff are (rediculess come on Satan) anything other than a good respectable practice need not be listen to. Thank you to Dr Wright and his staff for their help in my medical needs. read more

I really want to keep giving this place another chance but unfortunately need to recommend you go elsewhere. I've been a patient for a few years now and have been in a handful of times. The Dr is a nice guy and knowledgeable, but disorganized. The whole office and its nurses are a mess. I feel this place takes in too many patients and they are unable to manage them all. Appointments must be made months in advance, the waiting room is always overflowing with people, and there are mistakes made constantly by the staff. Last time I went in it was a disaster. First there was some sort of billing confusion about my previous visit and the front desk lady asked me to pay few hundred dollars in advance as copay. When I explained I don't have a copay and asked for more details, she told me she actually wasn't sure if I owed this much but I'll need to pay "just in case". I asked her for previous records to check what I paid earlier but she wouldn't or couldn't pull it up, and told me to look at my own records, and if I did pay previously I could call in and ask for a refund. Seriously??? Completely unprofessional. Bill me later if you really need to. After this waiting room embarrassment, I was called back but had to wait 30 min before the Dr finally walked in. When he came in, he was spaced out and grumbling about the nurses doing something wrong. It was obvious he was out of it/stressed/thinking about previous patients. When discussing issues, I had to keep reminding him of previous visits, diagnoses, medications, etc. I feel the Dr and his nurses don't keep up with their patients or review history. Then I had to have the Dr fill out two forms and have them faxed, no surprise, this was too complicated of a request, they screwed it up and faxed *sensitive data* to the wrong number. Now I have to scramble and follow up and will likely just have to fax it myself. Last time my girlfriend needed a prescription refill, they grilled her like she was a drug addict. Avoid this place, we won't be coming back. read more

I am not a patient and will not become one. I called to make a new patient appointment and the first lady to answer the phone was pleasant but I had to call again to finish setting up the appointment and was transferred to the scheduler to leave a message because she was busy. I left the scheduler a message and two days later she didn't call. I went ahead and called them on day 2 and the person to answer the phone had a rude tone. I mentioned that I had left a message and didn't receive a call back and she was dismissive, she proceeded to help me set up the appointment but I got tired of the attitude she was giving me. I won't give this office a chance, if this is how they treat prospective patients, I can only imagine how they will treat me once I am there. It pains me that sometimes you have to miss out on a great doctor because of their administrative staff. I wish I could understand why a doctor would keep unpleasant and inefficient people like this working for them and ruining their business. It's not a good deal for the doctor that misses out on the business or the patient that misses out on a good doctor. Please front staff, if you don't like your job, find another one and let us prospect patients get through the bridge. read more

The front desk lady was rude to so many people first of all but the cna and Dr. Calbrese ive been with for 4 years and always makes me feel like family and listens to all my concerns i don't know about the other doctor though ive only seen the guy once. Never had a bad experience there. read more

Dr Wright is wonderful. He is the only reason I go here. His front office staff, especially those who answer the phone are terrible. I've left messages for them to call me back and never have received a return call. I called recently to make an appt and was told the soonest was a week and a half out. That is just wrong. When you don't feel good you should be able to get in that same day! read more

Dr Andrew Wrght has been a very good doctor. Although at times I felt rushed and I sometimes have conflicting views of what is best for my medical issues. I trust that he will do what is best but sometimes even the best of doctors can't work miracles. That's where my trust in God gives me my hope and strength. I like this doctor because he is extremely professional and very polite. I will continue to put my medical needs with Dr Wright. He has been the best primary doctor I have found to care for all my many medical health needs. The wait time is sometimes(not always) running 15-20 minutes behind but the office staff and doctors seem to do their best to stay on schedule. I have been to doctors in the past who are hours behind and don't seem to care but this doctor's office is not one of them. I can only hope he stays in Arizona and can continue to be my doctor. Many times when you finally find a great doctor, they seem to move into other areas of practice. I want my doctor who's plans are to continue to work with me on what is best for my health needs for many years to come without having to be transferred to another doctor who has no established relationship with me regarding my health as a new patient. Dr Andrew Wright Family Medicine is a 5 star to date. read more

I became a patient of the practice in 2004 when Dr. Andrew Wright opened the office. There were years when I felt the professional relationship never quite clicked, but was satisfactory enough to remain. When Dr. Robert Truesdale joined the practice in 2011, I found the personal touch that made the difference with my health care. Dr. Wright is professionally competent, but comes across as distant and uninvolved. I am not remaining with Wright Family Medicine now that Dr. Truesdale has left the practice. Additionally, with the exception of Debbie, the staff leaves a lot of room for improvement in customer service areas. read more