Not urgent care location. Do not waste your time and gas like I did. Stood in line just for them to give me a map of other locations.

This place is the worst. They take walk ins before people with an appointment. I waited an hour and 40 minutes before I just walked out. I have never waited so long for a Dr. I will avoid them at all costs. Don't go. Had to go back again. Still had to wait over an hour. The PA doesn't let you speak she talk to much and to fast. Horrible facility. read more

Very professional from sign in to nurse to the physician.I was treated with respect and kindness. Thank you. :) Bad side effects to med called in and not helpful. read more

I should have know better then to come here. I live close to here and there was just something that I didn't like about this place. I couldn't tell you why or what but I just wasn't feeling this place. Granted you don't see an Urgent Care and walk around telling people "I want to try that place one day" but in an urgent situation this would not be my first choice even though I live literally 2 minutes away. I usually go to Fast Med which is about 1.8 miles but they had already closed. Anyway...It was about 20 minutes to closing and I had no other choice to give this place a try and see what it was about. The lady at the front counter...RUDE. Need I say no more. No smile, no welcome in, no nothing. Just a sense that she was annoyed that I came 20 minutes before closing. She didn't even bother to make eye contact with me. Just gave me paperwork to fill out and asked for my ID and drivers license. After I finished filling out my paperwork the nurse came to the door and just stood there. Didn't say a name and was just staring like we could read his mind that he was ready to take the next patient. I assumed it was us since we were the only ones in the lobby and proceeded to the door. My baby is screaming her head off and he is moving in slow motion. We get to a room and he starts taking her vitals. He starts counting on his fingers trying to figure out her blood pressure..WTF he takes like 5 minutes trying to figure out what number he need to put down. He goes to take her temperature and he can't get the probe cover out of the box. By this time I'm fed up but then the doctor walks in. She goes through her routine and tells me the medicine she is prescribing will make her feel better by the morning. That was definitely a misstatement. My daughter was actually worse off after taking this medicine and cried most of the day. I had to end up taking her to another urgent care and I told the doc what the previous urgent care told me about her feeling better. She politely told me that they should have never told me that and gave me a real explanation as to why she was feeling the way she was. They gave me a different prescription and I could already tell it was working better for her. The only good thing I can say about this place is I was in and out pretty quick but the staff and level of service I received was not a very good experience. I will gladly drive further down the road then to ever come to this place again. read more

But wait there is more...just got the bill yes 3 months later and wammo - $60 injection fee on top of $125 for injectable Ibuprofen - so yes you have it right $185 for ibuprofen - this is a racket seriously avoid it! read more

This place is horrible! To start off my experience, I pretty much knew when I went in what I had wrong with me which was an urinary tract infection I just needed to confirm it. Unfortunately I wound up at Urgent Care Extra & they gave me a urine test and then a nice young man came into the room in which I was waiting in & took my vitals. I had a fever of 103 which is high and I already knew this because I was taking my temperature at my home before I went in. Anyhow after waiting 20 min the Physicians Assitant Vanessa finally comes into the room and feels around my abdomen and says something way out of what I thought was wrong with me. Vanessa totally misdiagnoses me and literally scared me so bad into believing that I could die if I did not go to the Hospital. Vanessa also told me if I go home I am taking a chance of my appendix bursting. Vanessa next tells me that they did not have the equipment there for an ultrasound for an appendix problem that Vanessa said was probably what was wrong with me. PA Vanessa then tells me that is why I needed to go to the Hospital but unfortunately the Ultrasound was NEVER done when I went to the hospital that is why I was sent there in the first place!! I trusted Vanessa's the Physicians Assistants professional advise and I went to the ER and they sent me home after 6 long hours with NO Ultrasound Test. The Hospital ran a urine test which I had just had done at Urgent Care Extra & a blood that was not done at Urgent Care Extra that is it!! So at the end of all this the hospital tells me I have a Urinary Tract Infection, the main reason I went to the Urgent Care Extra in the 1st place, any Competent Physicians Assitant could of told me what was wrong but unfortunately Vanessa did not want to deal with me & something was way off here! I am not sure why but maybe because it was right after the New Year and a weekend or maybe she just had some other agenda I am not quite sure of the reason exactly, but my husband did see Vanessa and 1 - 2 other coworkers laughing in the room next to the one I was in. In all my entire LIFE of 48 years have I ever had this kind of situation/treatment EVER happen to me. This situation was very Unprofessional on so many levels and so very upsetting not to mention a waste of my half of my entire day also lots of unessesary $$$ spent to go to the hospital for NO emergency!!! All I needed was antibiotics.... How silly I even knew what was wrong with me I just needed to confirm my instincts that it was a Urinary Tract Infection and what I needed was some antibiotics, but the PA Vanessa said if I go home I am risking maybe dying and she was DEAD set on her decision and even offered an ambulance to take me to the Hospital right up the road, though my husband said I did not need to go, but I trusted her and her opinion because she was suppose to be the PROFESSIONAL well I was was WRONG!!! read more

I started going here before it was Banner, and normally had no problem, but I couldn't get into my primary care physician so I went here, and the staff just seemed like they were more concerned with what they were ordering for dinner rather than treating me. I also overheard the staff talking about me and how often I came there, and that maybe I was trying to scam for drugs, which I didn't even ask for, so the staff might want to keep there opinions to themselves, and wait until there is not a patient wait before discussing dinner plans. read more

This place is a scam as soon as you walk in they want to charge you a $75 copay without even checking your insurance, the front desk person (Erycka) was very rude and not trained or knowledgeable in her job. Everyone working their has an excuse but cannot explain nothing. Their priority is not the patient it's the money. Left there without being seen went to Next Care was attended properly and charged correctly without any questions. Horrible customer service. read more

One of the best urgent cares I've ever been to. I came in about an hour before they close and they were still just as cheerful as if the day has just started. Numerous times I was told to feel better soon. Great place!! read more

I think it would be great if you were willing to explain it here on Yelp for all to read and understand...

Worst walk in clinic I am new to the area and needed my regular medicines for asthma and they gave me such a hard time about giving me and didn't even give me the right dosage. I don't recommend anyone go here they just talked down to me and acted like they had way more important things to do with just me being the only person there, they acted like I was trying to get hard drugs when I just need to breathe. 0/5 read more

I came Sunday evening because of stomach problems. Meghan was the doctor for my visit. I was expecting to be given a prescription of something real quick and be sent out the door, since thats how it usually is at urgent care places. However, She took the time to carefully check me out and listen to my symptoms. Even had me give them a urine sample as a precaution. She was extremely nice. If I could, I would designate her as my primary doctor. read more

Horrible place they don't know what they're doing, they want to charge you $75 before they check insurance the person name Ericka needs more training very bad attitude and very rude, I'm opening a complaint because, I was trying to put 0 stars read more

I came in for a UTI, I also informed them that my husband and I had been trying to get pregnant and had a few miscarriages. I asked them to check to see if I was pregnant. Instead of coming in the room and telling me I wasn't pregnant, the doctor yelled across to his assistant "hey what's the results on the pregancy test?" The kid then yelled across the open area (which even people in the lobby can hear) "she's not pregnant." Why would you do this? How ignorant and disrespectful can someone be? read more

DO NOT GO HERE!!! Their fees are ridiculously high; $200 just to walk in the door. I waited in a treatment room for a doc or someone to come in and give me a diagnosis, treatment and after waiting for one hour walked out. Well, of course I got a bill for almost $300 for no treatment and of course they will not lower it at all. 5 days after still not feeling well I went to a CVS Minute Clinic and was diagnosed with acute sinusitis and acute bronchitis. This place is worthless and are obviously just there to take your dollars. Lesson learned. read more

My fiancé came to this location and was told everything would be covered by his insurance. A month later we received a bill. While disputing this with our insurance company our bank account was charged for the billed amount by urgent care extra. We had no notification of this prior to the charge other than the statement, which did not state that we would be charged on a specific date. The statement date was 9/25 and our account was charged on 10/14 (less than 30 days after the statement date). We never received a call or email in attempt to collect the money, so we thought it would be okay to pay the bill at the end of October, if we hadn't figured anything out with the insurance company by then. Thinking we had a month to pay before our account with urgent care extra was past due. When we called and asked to have the charge reversed until the end of the month and explain our situation I was told that Candice the supervisor said she would not reverse the charge. I'm shocked that they would just charge us without even attempting to call first. We only received one statement less than 30 days ago. read more