I had been a patient of Dr. Newman's office for years, but my recent experience has been incredibly disappointing. It became nearly impossible to reach the office. Messages through the patient portal went unanswered, and phone messages were never returned by her assistant Alondra. As a diabetic, I had to wait over a week after my lab work to receive medical advice and have my prescription sent to the pharmacy. Delays like this can have serious consequences for patients with chronic conditions. After years of being a loyal patient, I've decided to find a new provider. I hope the office improves its communication and follow-up because patients deserve timely care and responses. read more

Even though it is right there in bold font encouraging you to, It's impossible to schedule an appointment online. "Available" appointments, after filling out requested information, turn out to be NOT available after all. To make it even more aggravating the suggested "next available" are not available either. Banner either needs to fix it's scheduling software, or call people when their annual wellness visits are due. This is the third year in a row I have not received a reminder. It's a good thing I try to be "compliant" with my wellness, God knows Banner doesn't seem to care. read more

These folks do a wonderful job, I've always had a positive experience there. It is heavily trafficked and the nurses have to put up with a lot. Service has been quick and professional. read more

I was on the internet searching in April 2025 for a doctor nearer to where I lived and came across a Banner ad with pictures and names of physicians and phone number to schedule an appointment. I called and made an appointment with Dr. Jennifer Meyfeldt. However I was told that she was not on duty until July18,2025. After careful consideration, I decided to go ahead and make an appt for her first available date which was July 18 at 10:AM. I received a confirmation and waited for 4 months. The day of the appt I called Banner to double check the time of my appt. and I was told that Dr Meyfeldt was not available they had called me twice in June to cancel the appt. Although Banner has communicated with me via text and email, they did not bother to text me that the appointment that I had made in April was canceled. I was upset but I requested another appt and was told I would have to wait until November 2025. I am 80 yrs old with chronic pain and other issues but there was nothing that they could do other than another 4 month wait. And more emails about all of Banners clinics. read more

Love Dr. Peterson, he has been my addiction specialist (if you will) for about 3 months now and I wouldn't have it any other way. He definitely welcomes you and speaks to you as an important person, not just a patient he "has to" see! Lol two thumbs up on his service!!! read more

Banner - University Internal Medicine Center - Business card & pamphlet of Luke Peterson D.O. (specialist - Addiction Medicine/Family Medicine) - Medical Centers Near Me - Phoenix, Arizona

Updating my review to five stars after my first appointment with Dr. Sara Stimson-Riahi. I was not kept waiting even with a very full waiting room. The person that I checked in with at the front desk and the two medical assistants were professional and friendly. I felt very comfortable with Dr. Stimson-Riahi, as she has a wonderfully calm, confident, concerned, and caring demeanor. I appreciated that the visit did not feel rushed and that she spent time going over my history and asking questions. Really glad I made the appointment! read more

I just moved to Phoenix and needed to find an Internist. I found Dr. Laura K. O'Malley through the Internet and met with her yesterday All I can say is that I was blown away by my experience here. I showed up about 5 minutes before my appointment. I was supposed to be there 30 minutes ahead, but work and a huge project prevented me from making it there 30 minutes before my appointment. The girl who checked me in was more than a bit irritated with me and looked at me as if she wasn't going to allow me to get into my appointment because I wasn't there 30 minutes early, but I explained to her that I was going to cancel my appointment, but ended up just rushing to get there from work to make it. I also mentioned that I got lost getting there - my first time in the area. She had to "win" the argument by saying, well, I told you the directions on the phone. Ok, darling. You're right. That wasn't the point. I was explaining why I showed up 5 minutes before my appointment and not 30 minutes as requested Life happens Move on. Anyway, thankfully the gate-keeper worked with me and "allowed" me to get my paperwork done - done within 5 minutes by the way. I would have totally not liked this place because of their front staff, but the day and experience was saved by Dr. Laura K. O'Malley. This woman is outstanding. She spends an HOUR with new patients, interviews you about your history and current lifestyle and treats you like a friend. She doesn't talk to you like she's MISS doctor and you're the patient. She keeps everything on an even level. This was the BEST experience I've ever had with an Internist. She is funny, approachable, kind, professional, caring and VERY cool. I am so glad that I found her. She also did a very thorough physical with appropriate tests and made sure to order all records from my previous physicians If you need an Internist, go to her! You won't be disappointed. Just make sure you're there 30 minutes early or else you'll get the stink eye from the receptionist. Oh, I forgot, wait time is zilch. I went right in on my appointed time. Nice to know that they value your time as much as theirs. read more

Dr. Charles David,Associate Director for Internal Medicine It's tough for most of us to find a good doc. Especially if you are new in town or or unhappy with your current physician. With this in mind, may I suggest Dr. David. He's smart. He listens. He's compassionate. He won't give you unnecessary tests. He's board certified in internal medicine. He will help you stay healthy. I've never feel rushed - he is willing to spend as much time with me as I feel necessary. It's a little bit of nuisance to call for an appointment. You can't just call the office directly but have to go thru Banner's voice mails, prompts/clicks and finally when you get a real person on the phone, it's answered with a "......you have two callers in front of you, please hold" Other than this minor annoyance, once you have an appointment you should have little or no wait while in the reception area. I've found everyone in the office prompt, friendly, efficient, smart. Go see him, you won't be sorry, only healthy and happy. read more

I never thought I would be reviewing a doctors office. Ever. But there comes a point when you have experienced awful and feel like you have hit the lottery because awesome comes and slaps you in the face. This practice is exactly that slap. Every single doctor I have seen at this practice has been generous with their time, adaptive to changing insurance policies and compassionate. I hope, with every ounce of my now healthy self that I will never have to go anywhere else. read more

These doctors are AMAZING. Not every experience I have had here has been stellar, but every time I've had an issue, it was addressed immediately and it has never been held against me or used as a basis for retaliation. I am really picky about my health... I'll only see female doctors, I'll only see somebody who is experienced and certified/licensed in the specialty... I'll usually only see somebody who is around my age and who has a stellar academic record. I'm pretty demanding. I found this place when I first moved to AZ in 2012, and made it my medical home. My regular PCP is here (Norgaard) but from time to time she's unavailable and I'll see another doctor (usually Gwisdala or O'Malley). If I call and need to be seen the same or next day, they're usually able to get me in with a resident who is supervised by one of the attending physicians I am usually seen by, anyway. Bobby (another reviewer) points out that they do a lot of referrals. That's definitely true... but here's the thing. My PCP is an internist - she specializes in overall wellness... she isn't an expert on every aspect of every organ system and disease. I'd much more prefer she tell me she is unsure but that she knows where to get the answer than I would she render inadequate or inappropriate treatment. These people are so remarkably compassionate, understanding, patient. I have some pretty serious health issues and some that I blow way out of proportion, but they listen all the same. Not only that, they take me seriously and they really care. That's the part that blows my mind... it's not just about the payor source - it's about the person. I have had private insurance, AHCCCS, and no insurance and been seen at this office and treated with respect, dignity, and compassion every single time - without fail. THIS is what healthcare is supposed to be like. My physician and I are a team, and I seriously couldn't ask for a better teammate. If you want to go to the doctor, have everything fixed, and get mediocre-at-best care, go to a family doctor... they're first-level providers. They're not bad, by any means, but they're they're to keep you well and make sure you don't die before you have to. If you have a potentially complex medical history, you're going to need something more... this place provides that, and they do a damned good job. read more

Dr. O'Malley did leave. The replacement doctor is nothing like Dr. O'Malley! I left and found a new doctor near me.

I felt it needed to exercise my free speech rights here. As someone who is severely hearing impaired and should have free speech rights. I was a Patient at Banner University Internal Medicine from June 2015 until July 2018 and was under the care of Jayne Peterson. In 2017 I was going thru a medical review with social security but was also doing PT at Banner University Out Patient PT for degenerative disc disease. For degenerative disc disease you do need PT so I went. In November of 2017 I had my first serious fall which resulted in using a Cain because after the fall I was having some issues with walking but not to the point of needing any other durable medical equipment. But also at the time social security requested information but clinic did not document all that was needed. Instead clinic documented I was OK when I was wasn't. All based on a belief that since I am hearing impaired I couldn't possibly hurt the same way a normal person would. On February 24th I had my second serious fall and right after such fall where I became airborne I felt a spinal shock followed by loss of felling below my nipples. When I told clinic about this and that I could not even walk across the room without felling dead weight in that area they did nothing for me. They should have immediately wrote a scrip for a wheelchair. I mean my insurance would have covered it if clinic put down why I needed the wheelchair. Home health care a supply store that deals with medicare and medicaid would have delivered a wheelchair to me. As a result of clinic not documenting everything for social security my CDR got denied. Thank you clinic for not documenting everything and causing me to fall into a deep depression that required several days in hospital. Thank you for not telling me for several months about the spinal cord injury.NOT FAIR! If it had been someone who was very smart and high IQ they would have been treated very different. The person would have been admitted to the hospital, either an inpatient or out patient rehab center and received a state of the art wheelchair but I couldn't so much as receive a standard basic wheelchair to get me around my home safely because I couldn't walk. Yet this is the way many PCP clinics are still treating the deaf, hard of hearing and those with intelligence disabilities. This is still the standards. read more

So.... I felt inclined to make a complaint to the state medical board regarding my lost medical records and the snotty response I received about it from the office manager. The office manager basically told me that when i bring MY records to their office they become their property and their office policy dictates they can wipe their tass with them and/or do whatever they want with them, except for give me a copy (because they were lost anyway), and, go ahead and try to make a complaint because they can do whatever they want with MY records once they are in their office. WTF? How would they like it if I just randomly did who knows what with 200+ pages of their mother's, very personal, medical records. I received a call from a member of the AZ Orthopedic Board yesterday asking about my records, because the office manager stated she not only contacted me but had GIVEN me a copy of ALL my records in march 2013, all 220+ pages. Wow. FLAT OUT LIE. If they are dishonest about this what else are they dishonest about. Bad, bad business. I could never refer anyone to this office :( read more

If Dr. David was still at this practice I would rate it better. He was an amazing doctor and definitely worth the hassle of going to this office when he was still practicing there. After he left the staff was so unbelievably rude when they called that I got so flustered I handed my husband the phone. Making an appointment was always awful and more laborious than it needed to be. There referral service was the worst part, they auto refer you to doctors on their list without any thought to who they are sending you to. The hours are also very inconvenient. I never saw another doctor at this practice so maybe there is another one worth the headache but I am much happier with my new physician and her practice. read more