This place is something else. Every employee here needs training refreshing course. They give you an appointment expect 2 hours after your appointment for your medical employee to show up. Talk about being late! I've had 2 visits here so far and each time it was a scheduled appointment that enveloped my entire day! Expect to be at this place for about 5 hours on a scheduled appointment. If you care about your health this is not the place. Seriously stay away read more

Village Medical is the absolute worst company I have ever experienced in health care, and that's saying a lot! They have LESS THAN ZERO customer service and it's normal for them to make you wait for over an hour for an appointment, whether in person or virtual. read more

2 1/2 years ago, I switched insurance carriers as a supplement to my Medicare Part A & B through my wonderful Insurance lady, Amy. I was happy with United Healthcare for the 1st year, but to save some $$$, last year I switched to CIGNA. I was VERY unhappy with CIGNA, so after a year I switched back to UHC and found the perfect, amazing internist, Dr. Frank Agnone, part of Village Medical. I have been extremely happy with Dr Agnone, all of his staff & all of his associates. Everything was so great until today when I was told I was 20 minutes late & the appt I had been waiting 3 months for, would be cancelled. I had put the appt in my calendar incorrectly for 1pm, but when I arrived at 1:20, I was told he would not see me. I even said I could wait all afternoon for him. The additional excuse was that Dr Agnone had sold his practice to Village Medical & this was not his decision. YES, this was my fault, but to tell me that I would have to wait until December for his next open appt, I mentally lost it. I am now getting over my lung cancer, but still had quite a few things to discuss with Dr Agnone. For them to not be able to "squeeze me in", knowing what i have been going through for the past year, is (in my opinion) unconscionable! And, yes, i know it was my fault for typing the appt time into my phone incorrectly. read more

Off-putting. I walked-out before being seen because: I've never been to a doctor's office so heavy on religious decor: Mother Theresa in the waiting room. Crucifix above the door. Huge framed painting of Jesus just past the waiting room. Scented candle lit in the reception area (OSHA violation). Another patient commented the candle smelled like rotten eggs. The waiting room table was so cluttered with pamphlets for various cosmetic procedures like Botox, it made me wonder if their main business was healthcare or selling cosmetic procedures. I "checked-in' and filled-out my new-patient info via a web portal the day before my appointment (including pics of my insurance card), but was given all-new paper forms to fill-out with the same info and they asked for my card again). The receptionist apologized and told me the portal "didn't work" with their systems. The exterior of the building was in disrepair, too. The staff was pleasant, though. Unfortunately, this business has not been "claimed" by the owners on Yelp, so it's unlikely they'll ever see this review. I'll side with the other reviews and advise anyone to go to a different provider. read more

I was sent here to get monoclonal antibodies by the AZ Department of Public Health. I got them in a dirty supply closet and the doctor inserted the IV into my hand (which is not the standard), spewed blood everywhere and was generally unprofessional. read more

Village Medical - Phoenix Central - Supply closet where I received an IV. - Internal Medicine Near Me - Phoenix, Arizona

I've never met a physician as arrogant as Dr. Agnone. After keeping myself and my 92 year old father waiting for more than an hour and 10 minutes, we finally got to see the doc. I accompanied my father because I was angry that he had called Dr. Agnone several times without a return call. I called Dr Agnone in my fathers behalf but he was too important to return my call.. I explained to Dr. Agnone that my father was in very poor health and as his primary physician we had to get a return call on the same day. The important doc said he couldn't promise that ( why are you a doctor seeing geriatric patients if you can't provide the appropriate service?)but assured my father he would return his call within a day. Well guess what? My father fell and hurt himself, called Agnone and we still haven't got a call back. If you care about your older parents, this is not the practice for you. He has too many patients and cares little about running his business for the benefit of his patients. What really pissed me off was the obviously Italian doc speaking Yiddish phrases to my father, who isn't Jewish. Condescending arrogant unreliable. Find another doc. read more

I recently moved her from Atlanta, and I'm so fortunate to have found Dr. Agnone. His facility is staffed with amazing knowledgeable professionals. Dr. Agnone doesn't miss a beat. His holistic approach is a breath of fresh air. I can't wait to try out the anesthetic serves. I must also add that Dr. Shanna is amazing! She's amazingly patient and literally finds solutions where I had found none in the past! I'm so grateful for her!!! read more

I have been coming here for years best doctors office I've been to , staff is great if I need a referral they get me set up right away

I was scheduled to have labs done on 8/12/24 at 7:40 am. At Village Medical at 349 Virginia Ave in Phoenix. I arrived at 7;20 am check at the front desk . I was asked for what service; the lady looked up my chart and noted that I was scheduled to have blood drawn. I was instructed to sign in on the sheet to be seen by the person to have the procedure done. Seven thirty arrived and the person drawing the blood ,did not begin to look at names on the sign in chart until 7:35 am. She finally did open the door to the area to be seen . She is a black woman and she wears a hi-jab.There were 2 people signed in before me. The woman performing the blood work procedure, was supposed to call my name after the two people before me next . But another person that had come in after me and signed on the sheet was called to get the lab work done before me . Two more people that had come into the office after that person , to have the procedure done were called in before me again . The the black woman wearing the hi-jab, the person drawing the blood from patients . Had passed my name me three times and had seen other patients that had came in to the office after me . This situation of calling other patients before me three times was done by the person do the procedure was done deliberately. Being disabled , I am legally blind in my right eye and I have severe scoliosis. Also I am healing from a bad car accident that I was in 2023. I have two titanium rods fusing my spine from the accident.This is the way that I was treated by this employee of Sonora labs. I will never use Sonora quest labs as long as they have this person in their employee personnel. With the way, I a disabled person was treated by her. I am now having my lab work done at a facility that does not discriminate against disabled people.Accepting Islam into my life in 1991. Being a person that practices the religion of Islam . I have never known of a person that portrays to be muslim with actions that I experienced by this employee of Sonora labs today. read more

I was very hopeful about this place. My first visit here went pretty well. Nearly everyone (minus the nurse that took my vitals) seemed nice and attentive. I soon found out that's not really the case. Disorganized and unprofessional. Nurse practitioner (Ann Lacey), while friendly, had no idea what was going on - she claimed everything on my labs came back normal (spoiler alert: they weren't normal). Thankfully I had already seen a copy of them, so I had to specifically ask about the issue at hand and it took her several minutes of shuffling papers and clicking around to find the actual results. Okay, that's fine, it happens. She then left to find Dr Agnone to ask about it, came back several minutes later writing me an order for an out of office procedure and brought the doctor in with her. He "counseled" me on mental health issues for about 5 minutes (I see a psychiatrist elsewhere and wasn't being seen for anything related) and they billed my insurance for that on top of the office visit I was actually there for. Long story short, my insurance wouldn't cover the outpatient procedure and it took THREE WEEKS for anyone to call me back about what I should do. The answer? Come back in to "discuss" options. I came back in to be told absolutely nothing helpful about what was going on and what to do - no options given. I was also supposed to get more labs done there and after waiting almost an hour, I just got up and left. My time and money will be spent better elsewhere. Don't waste your time. read more

Dr. Agnone was extremely rude and unprofessional during my visit to his office. I was there twice, and neither time did he ever touch me or even exam me. Plus, during my appt time, he kept leaving the exam room to talk to other patients, staff and also a vendor. During both of my visits, he never shut the exam room door; also, when I was there for consultation of my test results, which he never went over with me, he wasn't facing me at all, but instead was looking through the computer. When I told him that I needed a refill on my prescription, he asked me why and I had to explain to him what my condition was; when he finally phoned in the refill, I asked him to phone it into a pharmacy that was closer to my home, and not on the other side of town, he looked at me and said, "the answer is NO, it has to go to this pharmacy, because he has connections there."! I will never visit him or this office ever again! A former patient read more

I made an appt on teledoc because my neck pain was too restrictive, I didn't want to risk driving. Though my appt was with the doctor, I never saw Dr Agnone on the video call, only saw the nurse. And he prescribed me rash cream. Yes, steroid cream for neck pain and spasms so painful I landed in the ER later that night for nerve blockers and muscle relaxers. The ER docs laughed when I told them what he prescribed. Doc, don't take the appt if you're not going to attend or listen. Inappropriate treatment at best, negligent at worst. read more

Been coming here for years, really nice and good Doctors. My biggest complaint is I'll have an appointment for 9am and my Doctor won't come into my room to see me till 9:45am. The front office staff kinda suck and rude to me on the phone, they always have my info messed up. If it wasn't for Ann Lacey being super nice and helping me so much, I would've gone somewhere else a long time ago because of the dumb staff read more

Other than the wait my doctor was amazing! He actually listened to me and asked a lot of questions to figure out exactly what was going on. He was the 4th doctor I saw after a month of being sick and diagnosed me with sinusitis almost right away. He prescribed me medications which helped me feel better the same day. They even had most of my prescriptions in the office too. read more

My appointment was cancelled three times last minute and the technician is completely uninterested and didn't even look for veins on the back of my legs. Just wanted me to point to the problem. Worse left it in worse condition then when started, I'm trying to find someone who can fix a black/blue area that was "treated" three months ago that won't heal. Would not recommend. read more

I ve been coming here for so many years ... Rated excellent both staff and Dr Agnone really highly recommended .. They offer a lot for a patient includes weight loss and beautification . It's in these one place read more