(I Had winter tires installed at Hansons after having them shipped there from blackcircles.ca)…read moreI am Absolutely appalled and embarrassed by the complete and utter lack of respect / care / skill / honesty , and integrity of the service I received !! *Please note - I have spoken to the owner to try and rectify this situation, and he refuses to take any accountability whatsoever . The next time I drove following my appointment , I noticed I had 4 missing wheel bolt caps covers . I then examined each of my wheels ,and the bolt caps remaining were all damaged and cracked around the edges . Next thing I noticed was the centre caps for 2 of my wheels had also been broken. Both of them were barely on and sticking out ,and when I removed them saw that the clips that secure them to the wheel had been broken and the insides were warped . He claimed I'm a liar ,and said he is not responsible for anything broken or missing that he worked on . I can guarantee all parts prior to my service were there and not damaged . I will add that one of the tires came In with a spare ,and when surrendering over the keys and wheel lock ,the 4 wheel bolt caps belonging to that tires wheels were placed into his hands . I asked for him to replace the missing and broken parts for me , and he flat out refused . I then rightfully let him know I will be leaving a review that will accurately reflect my experience , and that I should also communicate on Facebook letting people know if they plan on going there ,to take photos of their vehicle before in case they end up in a situation like myself . Henry , I recommend you read the customer service mantra on your website and make some adjustments because you do not practice what you preach . There is no need to reply to my review unless you would like me to send you the invoice for the replacement parts. I think I've said everything that needs be be addressed . Thanks

I really wanted to like these guys for some reason. I'm a big fan of smaller business…read more Simple tire rotation on my truck and had them check some other things. Lost a hubcap the day after on a road trip and they're unwilling to make it right. Upon checking the rest, there was one other hubcap that wasn't totally snug. Also checked the tire pressures which should be 80 rear, 65 front and after swapping the tires they didn't bother to check the inflation. Not good at all.

The staff are super friendly and owner responds right away when you message so I have mixed…read morefeelings putting a three star review up. Basically, they forgot about two of my appointments and I was a surprise. Then they sold me one product and installed another. Finally, my truck had electric issues after a canopy installation and I was with out lights for several days but they did fix it for free with apologies. Overall a decent group to deal with but my experience was not stellar.

Cap-It is by far the best place in town to shop for accessories for your vehicle. The staff are…read morefriendly and knowledgeable. They have a fantastic selection of racks for carrying anything from bikes and kayaks to heavy cargo. They will help you choose the most appropriate trailer hitch for your car or truck and will even install it! They also do spray on bed liners and carry a large variety of custom floor mats. And of course they are very well known for their great selection of truck canopies! If they don't have what you're looking for, they can bring it in within a few days. I recently moved away from the area, but will drive the extra 2 hours just to visit the Kamloops location because I know I will get the best selection and great customer service.

Awesome staff, great expertise! They knew exactly what I needed when nobody else in town could find…read moreit. Plus Rob at the front counter went above and beyond and I got the best price! I am a Customer for life!

I phoned for a transmission flush quote and was told $200. I booked an appointment for my 2007…read moreJetta and prior to leaving my vehicle again confirmed that the cost would be $200. The transmission flush cost $364.71. If one cannot trust the integrity of a quote then how can a customer trust the integrity of the work. Further I questioned the sanitation safety during Covid. I was assured that they ensured that the vehicle was fully cleansed prior to releasing to the customer. The mechanic drove my vehicle to the door, got out and came inside to hand me my keys. NO sanitation to steering wheel, gear shift or car door handle.

On my last trip to Sun Peaks my Dodge Megacab's transfer case became stuck in neutral. Turns out…read moreit was just the switch. These guys are professional and courteous. I had my truck back the next day and was good to go. Would recommend using their services.

Very courteous, repaired quickly and reasonable price. Definitely will go back. I had an…read moreaftermarket cruise control put in my Jeep Wrangler and a wheel alignment check.

Archie is the fucking man!!! Beat mechanic in the city…read morehands down! He tells ya how it is with no bullshit. Sometimes it sucks to hear but I rather hear it from a straight shooter then a crooked one. He has saved my butt more times then I can talk about as far as owning some real toilets of cars. Archie, if you are reading this I owe ya big time fella!

I have just moved to kamloops from calgary and was in need of a new mechanic. I tried several but…read moreonce I arrived at these gentleman's shop I was delighted. I needed new brakes and rotors for a 2006 honda civic, the work was done quickly and professionally. They have very competitive prices, and an incredibly curteous staff but what impressed me the most was their honesty. I will be sticking with this shop. Ryan Kamloops