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Recommended Reviews - Banstead Bouncers
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3 years ago
DO NOT USE THIS COMPANY! I paid for two bouncy castles last year. One was an obstacle course and one was a normal castle. After about 30 minutes of the obstacle course being up my daughter (who was turning 7) ran up to me saying there is a hole and she nearly fell in. When I came out to look there was a gap in the seam at the top of the slide. The size and position of the gap meant that a child could have fallen down there and would have landed on the ground. We immediately unplugged the castle and couldn't use it for the party. This was witnessed by about 5 other adults, who can attest to it. When the company came to pick the castle up, I told them what had happened. The older of the two men said he would 'sort me out next year'. I said ok and reiterated that we had no use of the castle. I should have insisted on a refund but I accepted this and didn't leave a negative review on this basis. I have now come to this year's birthday party. I tried for a week to contact the company and there was no answer. When I finally got through yesterday, Peter said they were fully booked until weeks from now. I asked for a refund or some money back instead and he refused. He has sent texts lying about what happened and saying the gap was smaller than it was. I really would avoid them completely. If you do use them and something breaks get it in writing and get your money back at the time! I gave the benefit of the doubt and I should have reviewed and reported them at the time, which was my mistake as children were endangered. Liars, cowboys and more interested in money than safety. read more
More info about Banstead Bouncers
Banstead
Surrey SM7
United Kingdom
Banstead
Directions
07917 625969
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Visit Website
http://bansteadbouncers.com
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Does Banstead Bouncers have free WiFi?
Yes, Banstead Bouncers has free WiFi.
From the Business
Specialties
Bouncy castle hire
History
Established in 2006.
We at Banstead Bouncers are a family run business and give a reliable friendly service. Our company has been delighting children continually since 2006 and having children ourselves we realise the vital importance of reliability and punctuality! As a result, a high percentage of our business is from repeat customers and referrals. We are of course fully insured, a member of BIHA, and all our inflatables are safety checked and cleaned before each hire. Specific times can be requested for delivery & collection and we operate 7 days a week - all year. No charge is taken at booking and cancellation is free. Supervision for the castle can be arranged by qualified & CRB checked staff at £10 per hour.
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